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Aeromexico Customer FAQ

Top Answers & How-to Guides

What is Aeromexico's Phone Number?

The question we are asked most often is about how to talk to Aeromexico customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any travel restrictions or entry requirements for Aeromexico destinations?

Yes, there are travel restrictions and entry requirements for Aeromexico destinations. The specific requirements vary depending on...
Ask any question you have about Aeromexico customer service, get an answer now.

Recent Aeromexico Customer Questions

i booked a flight with wheelchair assistantce, how does it work

When you book a flight with wheelchair assistance on Aeromexico, you should arrive at the airport early to ensure you have enough time to receive the assistance you need. Upon arrival, notify the airline staff at the check-in counter. They will arrange for a wheelchair and an attendant to help you through security, to the gate, and onto the plane. If needed, further assistance will also be provided during deboarding and baggage claim at your destination.
Asked Jun 22, 2024 6:38 PM

E-mail to report a issue with my luggage.

If you experience any issues with your luggage, such as delay, loss, or damage, you can report your issue to Aeromexico's baggage service department. However, it's important to note that for instant help, you should report any issue directly at the airport right after your flight arrival. Aeromexico doesn't provide a dedicated email address for luggage issues. Instead, they handle these matters mainly through their customer service line or through the Baggage Resolution Center in their respective airports. You should contact the airline's customer service or visit the Baggage Service Office at the airport for further assistance.
Asked Apr 3, 2024 2:15 AM

Help me with my Aeromexico customer service issue

Flight Information

How Do I Check My Aeromexico Flight Status?

If you have an Aeromexico flight booked, you should check on the flight's status while you're waiting for departure, in case something...

Baggage Allowance

What is the baggage allowance for Aeromexico flights?

The baggage allowance for Aeromexico flights varies depending on the type of ticket and destination. For international flights (except...

Cancellation Policy

What is the cancellation policy for Aeromexico flights?

The cancellation policy for Aeromexico flights allows passengers to cancel their reservations within 24 hours of booking without incurring...

Travel Documents

What documents do I need to travel with Aeromexico?

To travel with Aeromexico, you will need a valid passport. If you are a Mexican citizen, you may also use a voter ID, military card,...

Pet Policy

Can I bring my pet on board an Aeromexico flight?

Yes, Aeromexico allows passengers to bring their pets on board their flights. However, certain restrictions and guidelines must be...

In-flight Entertainment

Does Aeromexico offer in-flight entertainment?

Yes, Aeromexico offers in-flight entertainment to enhance the travel experience of its passengers. Equipped with a range of audio and...

Seat Upgrades

What are the options for upgrading my seat on an Aeromexico flight?

Aeromexico offers various options for upgrading your seat on a flight. Passengers can choose to upgrade to Clase Premier, the airline's...

Frequent Flyer Program

Can I earn frequent flyer miles with Aeromexico?

Yes, you can earn frequent flyer miles with Aeromexico. As a member of Club Premier, Aeromexico's loyalty program, you can accrue miles...

Wi-Fi Availability

Is there Wi-Fi available on Aeromexico flights?

Yes, Aeromexico offers Wi-Fi on select flights to keep you connected while traveling. The airline has partnered with Gogo Inflight...

Payment Methods

What are the accepted forms of payment for Aeromexico bookings?

Aeromexico accepts various forms of payment for bookings. Customers can use credit cards such as Visa, Mastercard, American Express,...

Travel Restrictions

Are there any travel restrictions or entry requirements for Aeromexico destinations?

Yes, there are travel restrictions and entry requirements for Aeromexico destinations. The specific requirements vary depending on...
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