Aeromexico Customer Service

Phone Number & Contact Info

Aeromexico's Best Phone Number

Toll-free·Calls Customer Service·Most popular Aeromexico number

How do I talk to a live human at Aeromexico?

A:Press 1, then 2, then 2

Does Aeromexico offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 89 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Aeromexico phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 2, then 2
Below are some clips we've found from Aeromexico's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Aeromexico. Reminding you that at Aeromexico, we do not request any payment via WhatsApp or social networks. If you are calling from the USA, press one. If you are calling from Canada To learn about our privacy policy, press one. This call may be recorded or monitored in order to offer you the best service. Our option menu has changed. Please pay attention to identify the option you need. Tweak your travel plans on our digital platform and avoid hold times over the phone. Visit arrow mexico dot com forward slash gambios."
Excerpt from a call with Aeromexico
Wednesday, March 6, 2024 11:39 PM

The first phone menu

"Thank you for calling Aeromexico. Reminding you that at Aeromexico, we do not request any payment via WhatsApp or social networks.
If you are calling from the USA, press one.
If you are calling from Canada, press two."
Excerpt from a call with Aeromexico
Wednesday, June 5, 2024 6:52 PM

What are the hours and when should I call?

Aeromexico operates the call center for this 800-237-6639 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 421 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aeromexico phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aeromexico staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Aeromexico is Saturday. The most busy day to call is Tuesday, which averages 147% more phone calls by comparison. Again, this is based on a sample of 421 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Aeromexico

In summation, the best day to call Aeromexico is Friday.

Why Customers Call Aeromexico

If you have time to do a bit of reading before you call Aeromexico, we recommend you read over some of our problem-specific articles.

What is the baggage allowance for Aeromexico flights?

The baggage allowance for Aeromexico flights varies depending on the type of ticket and destination. For international flights (except to/from the U.S., Canada, and select South American countries), Economy Class passengers are allowed to check two pieces of baggage weighing up to 50 pounds (23 kg) each, while Premier Class passengers can check two pieces weighing up to 70 pounds (32 kg) each. For flights to/from the U.S., Canada, and select South American countries, Economy Class passengers can check one piece of baggage up to 50 pounds (23 kg), and Premier Class passengers can check two pieces up to 70 pounds (32 kg) each. Additional fees may apply for overweight or oversized items. It is recommended to refer to the Aeromexico website or contact customer service for specific baggage allowances for individual flights.

What is the cancellation policy for Aeromexico flights?

The cancellation policy for Aeromexico flights allows passengers to cancel their reservations within 24 hours of booking without incurring any fees. After this period, cancellation fees may apply depending on the type of fare purchased. For Economy and Premier Class fares, a cancellation fee will be charged, and the remaining value will be credited for future travel within one year. For Basic and Classic fares, only taxes and fees are eligible for a refund. Additionally, some tickets may be non-refundable, and cancellation penalties may apply. It is advised to review the fare conditions before making any changes or cancellations. Passengers can manage their bookings online or contact Aeromexico's customer service for further assistance.

Does Aeromexico offer in-flight entertainment?

Yes, Aeromexico offers in-flight entertainment to enhance the travel experience of its passengers. Equipped with a range of audio and video options, the airline offers a variety of entertainment choices to cater to different preferences. Passengers can enjoy a selection of movies, TV shows, and documentaries, keeping them engaged throughout the flight. Additionally, there is a wide range of music playlists available to suit diverse musical tastes. Some flights also offer Wi-Fi connectivity, enabling passengers to access the internet, stay connected, and stream content on their own devices. With Aeromexico's commitment to providing a pleasant journey, passengers can sit back, relax, and enjoy the available in-flight entertainment options.

Top Aeromexico customer service problems

Click the link above to get answers to just about any Aeromexico customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Aeromexico, and their purpose. Are any of these similar to the reason you are trying to call?
Clarification on charges: "I just want to clarify the charges on my account."
- From a call lasting 20m 48s , May 16, 2024 2:36 AM
Flight booking issue: "I'm trying to choose seats, and it doesn't allow me to."
- From a call lasting 70m 38s , May 13, 2024 3:09 AM
Clarifying passenger name for ticket booking: "Do I put Maria Sizemore together as given name?"
- From a call lasting 4m 23s , Apr 2, 2024 7:51 PM
Confirmation of airline: "Is this Air Max Air Maxxico?"
- From a call lasting 3m 41s , Mar 27, 2024 5:47 AM
Seat selection for flight: "I wanted to see about choosing seats for a flight leaving Friday morning."
- From a call lasting 47m 18s , Mar 14, 2024 4:31 AM
Inquiring about flight prices: "I need to know how much are the tickets for flights from Reynosa to Cancun for me and a fourteen year old."
- From a call lasting 4m 53s , Mar 10, 2024 7:46 PM
Lost item assistance: "I left my laptop on Arrow Mexico flight and need help getting it back."
- From a call lasting 5m 34s , Mar 8, 2024 5:33 PM
Flight change request: "I would like to change my flight to arrive in Torian on the twenty third of March."
- From a call lasting 39m 3s , Mar 7, 2024 12:01 AM
Flight rebooking assistance: "I need to be rerouted from Nuremberg to Turion to arrive on the twenty third of March."
- From a call lasting 21m 46s , Mar 6, 2024 11:39 PM
Flight change assistance: "I just recently checked my flight that I booked a while ago and saw several changes."
- From a call lasting 23m 40s , Mar 6, 2024 11:12 PM

More Aeromexico Customer Service Contacts

There are of course other ways to contact Aeromexico customer service besides the phone. Below we list the best ones, by medium.

Aeromexico Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Aeromexico will reply our your email.

Conclusion and closing notes

This is Aeromexico's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aeromexico agent. This phone number is Aeromexico's best phone number because 4,308 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-237-6639 include Cancel my flight, Change my travel dates, Lost baggage, Insurance claim, Refund and other customer service issues. Rather than trying to call Aeromexico first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Aeromexico has 1 phone number. It's not always clear what is the best way to talk to Aeromexico representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Aeromexico. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Aeromexico. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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