How do I cancel my ABCMouse subscription?

Subscriptions are great until you stop using them. Don't let your ABCMouse account keep charging you. Let us show you how to cancel it and help you save your money.

Adam Goldkamp is the editor / author responsible for this content.
Jul 1, 2019

ABCMouse is a great learning subscription-based learning center for children ages 2-8 years old. If your child has outgrown the platform or doesn't enjoy using it, it may be time to cancel your ABCMouse subscription. Note that when you cancel your account, you will still have access to it until the end of the billing cycle. So, if you're charged on the second of every month, you will retain access to your account and the services until the first of the next month.

Simply follow the instructions below to cancel your ABCMouse subscription today:

Cancel Through Your Account on Desktop

  1. Go to

  2. In the top right corner, select 'Log In.'

  3. Sign in with your email address and password, and click 'Submit.'

  4. Scroll down and click on 'Parents' at the bottom of the page.

  5. Go to the bottom of the page, and select 'My Account.'

  6. Select 'Cancellation Policy.'

  7. Click 'Continue' for the next three pages.

  8. You will need to select a reason for canceling. Choose the option that best describes your situation.

  9. Click 'Continue' for the next three pages.

  10. Tick the 'I understand' box and select 'Continue cancellation.'

  11. You will receive an email verifying your subscription has been canceled.

  12. If at any time you have issues with this process, you can contact the ABCMouse Customer Service team here.

Cancel Through Email

If you don't wish to log in to your account, you can still cancel the subscription from the website.

  1. Go to

  2. Scroll to the very bottom of the website and click on 'Customer Support.'

  3. On the new page, select 'Billing.'

  4. Some options will appear that don't apply for canceling a subscription. At the bottom of the screen, select 'I'd still like to contact Customer Support.'

  5. You will be asked to provide your full name and email address. Fill out this information, along with a message stating you want to cancel the subscription and select 'Submit.'

  6. The Customer Service team will take 24-48 hours to respond to you via email (however most responses are in 24 hours). Be sure to check your spam and junk folders.

  7. You will receive a confirmation email confirming your account has been canceled.

  8. If at any time you have issues with this process, you can contact the ABCMouse Customer Service team here.

Cancel Via a Call to the ABCMouse Customer Service Team

If you prefer to speak to a live customer service representative, you can contact the ABCMouse Customer Service team here. The team will be able to cancel your account and will send a confirmation email verifying it's been completed. You will need to provide the customer service team with your account information in order to successfully cancel the subscription.

Cancel Through Your iPhone

If you have downloaded the ABCMouse app and purchased the subscription through iTunes, you will have to cancel it directly from the iTunes platform.

  1. On your iPhone, go to 'Settings.'

  2. Go to 'iTunes & App Store.'

  3. Tap your Apple ID at the top of the screen.

  4. Select 'View Apple ID.'

  5. Scroll down to 'Subscriptions' and select 'Manage.'

  6. Deselect the 'Automatic Renewal.'

  7. Confirm the cancellation by selecting 'Turn Off.'

  8. You will receive an email confirming your cancellation. You may wish to delete the app after your subscription is over.

Cancel Through Your Android Device

You can also cancel your subscription through your Android app.

  1. On your Android device, go to the Play Store.

  2. Tap on the menu icon which is three bars at the top.

  3. Select 'My Apps & Games.'

  4. Select 'Subscriptions.'

  5. Select the ABCMouse subscription and select 'Manage.'

  6. Select 'Cancel' and 'Cancel Subscription.'

  7. You will receive an email confirming your cancellation. You may wish to delete the app after your subscription is over.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How do I cancel my ABCMouse subscription?

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GetHuman has been working for over 10 years on sourcing information about big organizations like ABCMouse in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I cancel my ABCMouse subscription? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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