A:Don't press anything, just wait on the line.Our free phone can also navigate phone menus to get a live human at The North Face for you.
Q:
Does The North Face offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-7pm, Sat 9:30am-6pm EST.The least busy day is Saturday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for The North Face below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this The North Face phone number to document the phone system.
Here is how our research team describes the way the The North Face phone system greets you: To place an order or check on the status of your order, press 1. If you are an Explorer Pass member, press 2. To start a return or check on the status of your return, press 3. For warranties, press 4. For all other inquiries, stay on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just wait on the line.
Below are some clips we've found from The North Face's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling The North Face. For quality and accuracy, your call may be recorded.
To place an order or check on the status of your order, press one.
If you are an Explorer Pass member, press two."
Excerpt from a call with The North Face
Thursday, January 18, 2024 5:48 PM
The first phone menu
"Thank you for calling The North Face. For quality and accuracy, your call may be recorded.
For English, press one.
For Spanish, press two."
Excerpt from a call with The North Face
Tuesday, April 16, 2024 8:04 PM
After you press 1
"To place an order or check on the status of your order, press one.
If you are an Explorer Pass member, press two."
Excerpt from a call with The North Face
Friday, March 8, 2024 7:13 PM
What are the hours and when should I call?
The North Face operates the call center for this 888-863-1968 phone number Mon-Fri 8am-7pm, Sat 9:30am-6pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 220 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the The North Face call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this The North Face phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like The North Face staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call The North Face is Saturday.The most busy day to call is Tuesday, which averages 145% more phone calls by comparison.Again, this is based on a sample of 220 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call The North Face is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that The North Face staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call The North Face
If you have time to do a bit of reading before you call The North Face, we recommend you read over some of our problem-specific articles.
The North Face return policy allows customers to return any unused and unwashed products within 60 days of purchase. The item must be in its original condition, with all tags and labels attached, along with the original proof of purchase. Returns can be made either online or at any authorized North Face retail store. If the product is returned within 60 days, customers will receive a full refund in the original form of payment. However, returns made after 60 days or without a proof of purchase will be refunded at the current selling price in the form of a merchandise credit. The North Face does not offer exchanges, but customers can simply return the unwanted item and make a new purchase.
The North Face offers a warranty policy to provide customers with peace of mind and ensure their satisfaction. The brand stands behind the quality and craftsmanship of its products. If a product proves to be defective within the warranty period, which varies depending on the item, The North Face will repair or replace it. The warranty covers manufacturing and material defects but excludes damage caused by accidents, improper care, or normal wear and tear. Proof of purchase is required to claim warranty service. The North Face strives to make the warranty process seamless and efficient, aiming to resolve issues promptly. For more detailed information regarding specific products and their warranty coverage, customers can refer to the product's tag or contact The North Face customer service team.
Yes, The North Face does offer international shipping. Customers outside of the United States can enjoy the brand's high-quality products delivered right to their doorstep. The North Face has expanded its reach to allow global customers to access their wide range of outdoor apparel, footwear, and equipment. Whether you are located in Europe, Asia, or anywhere else in the world, you can order your favorite North Face gear hassle-free. The brand partners with trusted delivery services to ensure reliable and efficient shipping. International customers can explore the latest collections, experience exceptional customer service, and have their purchases delivered internationally with The North Face's international shipping options.
Click the link above to get answers to just about any The North Face customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to The North Face, and their purpose. Are any of these similar to the reason you are trying to call?
Jacket repair inquiry: "I was in a car accident and the airbag burnt two holes in the sleeve."
- From a call lasting 9m 1s , Oct 25, 2024 8:11 PM
Check return status: "Can you check the status of my returned items?"
- From a call lasting 9m 28s , Mar 12, 2024 8:04 PM
Information about why customers call The North Face is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, The North Face provides this option.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and The North Face will reply our your email.
The North Face Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
The North Face, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
The North Face Customer Service on Facebook / Messenger
Use this link to connect with customer service through Facebook
Some customer service teams, like that of The North Face, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Conclusion and closing notes
This is The North Face's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a The North Face agent. This phone number is The North Face's best phone number because 1,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-863-1968 include and other customer service issues. Rather than trying to call The North Face first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or facebook or twitter. In total, The North Face has 1 phone number. It's not always clear what is the best way to talk to The North Face representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for The North Face. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like The North Face. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.