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The North Face Customer FAQ

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What is The North Face's Phone Number?

The question we are asked most often is about how to talk to The North Face customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any promotions or discounts available at The North Face?

Yes, The North Face offers various promotions and discounts to provide customers with the best value for their outdoor gear. The company...
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Recent The North Face Customer Questions

I have lost a shell of a jacket and wondering if i can buy a new one as I still have the other part of the jacket. it is a THE NORTH FACE Boys' Freedom Triclimate Asphalt grey

We're sorry to hear about the lost shell of your North Face Boys' Freedom Triclimate Jacket in Asphalt Grey. Unfortunately, The North Face doesn't sell separate pieces or parts of jackets, including shells or liners. They sell full jackets as complete products. If you have lost a part of a jacket, the only option may be to purchase a new complete one. As models and colors may vary, we recommend checking the latest availability in The North Face official stores or on their website.
Asked Mar 5, 2024 3:20 AM

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Returns and Exchanges

What is The North Face return policy?

The North Face return policy allows customers to return any unused and unwashed products within 60 days of purchase. The item must...
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Can I exchange an item I purchased from The North Face?

Yes, The North Face offers an easy exchange policy for items purchased through their official website or retail stores. If you're not...
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Payment Methods

What payment methods does The North Face accept?

The North Face accepts various payment methods to provide convenience for customers. When shopping online, you can use major credit...
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Size Guides

Are there any size guides available for The North Face products?

Yes, The North Face provides size guides for their products. These guides can be accessed on their official website under the "Size...
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Shipping

Does The North Face offer international shipping?

Yes, The North Face does offer international shipping. Customers outside of the United States can enjoy the brand's high-quality products...
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Order Modifications

Can I cancel or modify my order after it has been placed?

Yes, customers have the option to cancel or modify their orders after they have been placed. However, it is important to act quickly...
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Warranty

What is The North Face warranty policy?

The North Face offers a warranty policy to provide customers with peace of mind and ensure their satisfaction. The brand stands behind...
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Gift Cards

Does The North Face offer gift cards?

Yes, The North Face does offer gift cards. Gift cards from The North Face are a convenient and versatile option for anyone seeking...
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Promotions and Discounts

Are there any promotions or discounts available at The North Face?

Yes, The North Face offers various promotions and discounts to provide customers with the best value for their outdoor gear. The company...
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