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Can I cancel or modify my order after it has been placed?

Asked 2 years ago
Once an order is placed with The North Face, the ability to cancel or modify it depends on the order's status. If the order has not yet been processed and is still in the "Pending" stage, it may be possible to cancel or modify the order. However, if the order has already entered the "Processing" or "Shipped" stages, it cannot be altered or canceled. The North Face aims to process orders quickly, which makes immediate action important in such cases. To determine the current status of an order and explore available options, it is recommended to check the order information on the official website or the provided tracking link. This will give insight into whether the order can still be modified or canceled. If the order can no longer be changed, customers may consider the return policies once the item has been received. For the most accurate and up-to-date information regarding orders, it is advisable to visit the current web page.
Answered Jul 20th 2025

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