Contact The Trainline

The best of the 3 ways to get in touch with The Trainline by GetHuman

The Trainline Phone Number
+44-0871-244-1545 · Customer Service
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The Trainline Live Chat
Unfortunately, The Trainline does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted The Trainline:

My tickets are not on my app and my railcard doesn’t show up when I ask for it on the...
I have put the wrong date in for my ticket
* booked rail tickets to collect at a station,but the bank changed my card. How can l p...
Hello there have a deaf man that is concerned about changing buses and trains today fro...
I need to book a seat for a return journey that i already have a ticket for
Haven’t received email confirmation for the tickets I have purchased.
I am supposed to travel tomorrow on the train however I have fallen extremely ill so wi...
Hi asked for a refund on my train ticket last Wednesday as train was cancelled I couldn...
Ref. **************I mistakenly cancelled the above tickets. I want the refund cancelle...
Hi there, I purchased a ticket online of ** th September from Southampton to Wimborne...
Hello *I just bought tickets for tomorrow from the Trainline website but by mistake I g...
i have not recieved e tickets ***please can you email to proactivewelbeing'yahoo.com
I can’t buy tickets *I try everything app and website *Change credit card
I requested reserved seats when travelling from Lydney to Doncaster tomorrow. On readi...
I have brought a digital senior rail card today and in my app I can’t see it !*I want t...
More customer issues

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The Trainline contact information - compared

Above are our top recommendations for how to contact The Trainline, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact The Trainline by looking at which ones are the fastest and which ones other customers recommend the most for solving The Trainline customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact The Trainline across the following mediums: Phone, Twitter, Web.

Phone number / contactWaitVotes
+44-0871-244-1545
Customer Service
92 mins84
@thetrainline
Customer Service
2 mins333
http://help.thetrainline.com/app/ask
Customer Service
< 2 hrs142

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