Sylvania is a major lighting manufacturer that operates in North America. As one of the most respected manufacturers of lighting products, it isn't surprising that the company receives many requests for customer service each and every day. It should be noted, however, that Sylvania does not sell its products directly to consumers. Instead, consumers are directed to purchase products through authorized retailers.

Why Do People Call Sylvania Customer Support?

People call Sylvania customer support for a range of reasons, including:

• Locating authorized retailers of Sylvania products
• Requesting information about product features and benefits
• Getting help with malfunctioning products

Best Practices for Calling Sylvania Customer Service

There are several things that you can do to help ensure that your call to Sylvania is handled quickly and professionally:

• Make sure you are calling the correct number during business hours. Sylvania has different divisions for consumer, retail and business accounts in both the United States and Canada. Each division has its own phone number and calling hours, so make sure that you are calling the correct number. In the United States, customer service is provided by phone Monday through Friday, 9 AM to 5 PM Eastern time.
• Have all relevant documentation handy when making your call. This might include a product make and model number, which can usually be found on packaging or on a product manual. You might also have the name and contact information for the contractor that installed your lighting or the retailer that sold you the products that you bought. In addition, if you have communicated with Sylvania in the past about your issue, you'll want to have records of that correspondence nearby so that you can refer to it during the conversation.
• If you are calling for help in using your Sylvania lighting, call from the room where your lighting is installed or have the product in your hand so that you can troubleshoot along with the customer service representative.
• Have some way of taking notes during your call. Notes can be handy if you have to escalate your case.

How do Consumers Feel About Calling Sylvania Customer Service?

A review of online and off-line sources does not show a pattern of complaints about the quality of Sylvania customer service. This suggests that consumers are generally satisfied with the level of service that they have received.

What Kind of Issues can a Sylvania Customer Service Representative Resolve?

Sylvania customer service representatives can resolve a range of issues, including providing information about authorized retailers, product information and assistance with malfunctioning or nonworking products.

What Can't Be Resolved With a Call to Sylvania Customer Service?

Because of the nature of Sylvania products and the fact that Sylvania does not sell directly to consumers, it should be noted that Sylvania has phone agents may have limited power to resolve issues beyond honoring warranties or directing you to return a product to a retailer. In addition, phone agents will not be able to referee disputes between yourself and a retailer or contractor.

What Should You Do If You Have an Unsuccessful Call with Sylvania?

If you get off the phone with Sylvania and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options.

First, review the notes that you took during your call. You may find areas of misunderstanding or miscommunication that led to the failure of your original call to customer support.

Next, call back. Politely explain this is your second call regarding this issue and describe where your initial call went wrong. You may also want to describe your desired outcome so that you and the agent have a goal to work towards. Keep in mind that agents often have different levels of experience and training, and this next agent may be in a better position to assist you.

If a second call does not work, get in touch with Sylvania another way. You can send an email request, or reach out over a social media platform. Both options have the advantage of providing you with a transcript of your communications with customer service. You can also send a letter via postal mail to Sylvania. While this is a slower option, an actual letter shows that you take the matter seriously. Send the letter via certified mail or use a tracking method so that you know that Sylvania received your communication.

If you purchased your lighting products through a retailer or contractor, try reaching out to a manager with either business. He or she may be willing to intervene on your behalf or might even correct the issue as a goodwill gesture.