Sylvania Customer Service Phone Number 978-753-5000

Phone Number & Getting a Rep

Sylvania Customer Service number

Calls Customer Service·Humans don't answer·See main phone number & contact info

How do I get a human rep at this Sylvania phone number?

A:You cannot speak to real human being at this phone number. We recommend looking at their main customer service phone number and other contact information by clicking the link below.

Is this number working 24 hours?

A:This phone number works around the clock, but that's because it is just recordings. See below for more information about what those recordings say. And alternative ways to contact Sylvania.

All Sylvania customer service contact information

This is the #2 most popular Sylvania phone number out of 2. And nobody answers this number either. Click above to go back to the main customer service number and other contact information, including Sylvania email addresses, twitter handles, and live chat options.

More Sylvania Customer Phone Numbers

Customer Service

800-544-4828

Main phone number · Toll-free · Mon-Fri 9am-5pm EST · Calling this Sylvania number should go right to a real human being ·

More details

Can I get through to a real live person at this number?

Even though this Sylvania number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.

This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary: Directs you to 800-544-4828

Here is how our research team describes the way the Sylvania phone system greets you: Thank you for calling Lead Bands. If you know your party's extension, please dial it now followed by the pound key. For a spell-by-name directory, press 1. For light bulb and ballast technical support and customer service, please hang up and dial 800-544-4828. For accounts payable, press 2. For HR questions and information, press 3. For more information about our company and all other products, please visit www.ledvancecu.com. To return to the main menu, press 9. Thank you.

Calling this Sylvania Customer Number

By Adam Goldkamp

Aug 8, 2023

Calling 978-753-5000 to reach Sylvania's customer service department is a mistake, because this is not a customer service number. This is actually the number for the North American headquarters of Ledvance, the parent company of Sylvania. As such, unless you happen to be looking for a specific employee of Ledvance or Sylvania, all you'll get from interacting with this number is an automated message.

If you do call this number, and the automated message asks you to dial your party's extension to be connected with them. Alternatively, you can ask for a dial-by-name phone directory that allows you to punch in the first few letters of their name. If you wait beyond this part of the phone menu, a voice tells you to dial 1-800-544-4828 for light bulbs or another part of customer service.

When you dial this number, a voice lets you know that Sylvania's customer service via this number is available Monday through Friday between 9 a.m. and 5 p.m. Eastern time, and it is not available on holidays, including the day after Thanksgiving.

A check of Sylvania's website confirms that the automated message is accurate and dialing 978-753-5000 doesn't provide customers with any service. To make things more complicated, there are multiple customer service options listed on the website, depending on what kind of customer you are. Sylvania does not sell directly to consumers, so its customer service calls are mainly directed at issues with the light bulbs themselves or questions on what retailers carry Sylvania products. For those retailers who buy directly from Sylvania, Leadvance offers a separate customer service line that isn't meant to be accessed by everyday customers.

Overall, I found the setup of this number to be business-like, with very little emphasis on the experience of the caller. Obviously, the business has had some issues with people dialing this number for customer service and appears to want to discourage people from dialing it. That's most likely so its workers can focus on dealing with the clients that do direct business with Sylvania.

Otherwise, calling this number isn't going to get you any answers to your customer service questions. Unless you're unsure of what the actual customer service number is at Sylvania and this is the only number that you can find. For all other customers, you'll need to check Sylvania's website and locate the correct customer service number to get the assistance you need.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Sylvania Customer Service