The question we are asked most often is about how to talk to Subway customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Asked Feb 23, 2026 8:05 PM
Someone hacked my subway account and ordered food online for pickup with my credit card on file.
We recommend checking the security of your account immediately. Change your password and monitor your bank statements for unauthorized charges. Report the incident to your credit card company to dispute any fraudulent charges. There is a link to the most up-to-date contact information right here on this page to address your account concerns directly with Subway.
Asked Jan 25, 2026 3:03 AM
How do I activate an old subway myway rewards/gift card from 2018? What do i do?
To activate an old Subway MyWay Rewards or gift card from 2018, check if the card is still valid by attempting to use it at a Subway location. If it hasn't been used in a long time, it may require activation. You may need to register the card online using the Subway MyWay Rewards website. If there are any complications, please refer to the specific instructions provided for older cards on that site.
Asked Dec 17, 2025 5:56 PM
i bought a 50.00 gift card and i am supposed to get a free sub. how do i find my free sub?
The free sub associated with your gift card promotion typically requires you to follow specific instructions provided at the time of the promotion. Usually, this involves registering your gift card or completing certain requirements. Please check the terms and conditions that came with your gift card for details on how to redeem your free sub.
Asked Jul 25, 2025 9:51 PM
How can I file a complaint against a manager at Subway
You can file a complaint against a Subway manager by following the procedure outlined for feedback or concerns. Typically, this could involve submitting your issue through the designated customer service channels or feedback forms on the Subway website. Make sure to provide detailed information about your experience for a thorough investigation.
We look to the Subway issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.