How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Southwest Rapid Rewards phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:At the first menu say "It's something else." At the second menu, say "It's something else" again.
Here is how our research team describes the way the Southwest Rapid Rewards phone system greets you: Thank you for calling Southwest Airlines. Which best describes why you're calling. You can say Rapid rewards, a new reservation, change in existing reservation, flight status or say it's something else.
Below are some clips we've found from Southwest Rapid Rewards's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Southwest Airlines.
Which best to describes why you're calling?"
Excerpt from a call with Southwest Rapid Rewards
Saturday, March 16, 2024 3:58 PM
They may ask you to say or enter information
"You can say Rapid Rewards, a new reservation, change an existing reservation, flight You're calling about your Rapid Rewards account."
Excerpt from a call with Southwest Rapid Rewards
Sunday, April 7, 2024 10:43 PM
What are the hours and when should I call?
Southwest Rapid Rewards operates the call center for this 800-435-9792 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 158 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Southwest Rapid Rewards phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Southwest Rapid Rewards staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Southwest Rapid Rewards is Monday.The most busy day to call is Saturday, which averages 69% more phone calls by comparison.Again, this is based on a sample of 158 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Southwest Rapid Rewards is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Southwest Rapid Rewards staffs the call center well on Monday.
Why call this Southwest Rapid Rewards number?
Below is a sample of recent calls to Southwest Rapid Rewards, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble with Rapid Rewards account: "I'm confused about updating the password for my Rapid Rewards account after getting the Southwest credit card."
- From a call lasting 6m 38s , Mar 16, 2024 3:47 PM
Setting up family tickets: "I'm trying to set up and activate tickets for my family using points and cash."
- From a call lasting 17m 51s , Feb 28, 2024 11:23 PM
Conclusion and closing notes
This is Southwest Rapid Rewards's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Southwest Rapid Rewards agent. This phone number is Southwest Rapid Rewards's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-435-9792 include and other customer service issues. Rather than trying to call Southwest Rapid Rewards first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Southwest Rapid Rewards has 1 phone number. It's not always clear what is the best way to talk to Southwest Rapid Rewards representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Southwest Rapid Rewards. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Southwest Rapid Rewards. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.