How do I talk to a live human at Southwest Rapid Rewards?
A:At the first menu say "It's something else." At the second menu, say "It's something else" again.Our free phone can also navigate phone menus to get a live human at Southwest Rapid Rewards for you.
Q:
Does Southwest Rapid Rewards offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Southwest Rapid Rewards below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Southwest Rapid Rewards phone number to document the phone system.
Here is how our research team describes the way the Southwest Rapid Rewards phone system greets you: Thank you for calling Southwest Airlines. Which best describes why you're calling. You can say Rapid rewards, a new reservation, change in existing reservation, flight status or say it's something else.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:At the first menu say "It's something else." At the second menu, say "It's something else" again.
Below are some clips we've found from Southwest Rapid Rewards's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Southwest Airlines.
To make sure I get you to the right place, which best describes why you're calling?"
Excerpt from a call with Southwest Rapid Rewards
Saturday, November 2, 2024 10:50 PM
They may ask you to say or enter information
"You can say Rapid Rewards, a new reservation, change an existing reservation, flight You're calling about your Rapid Rewards account."
Excerpt from a call with Southwest Rapid Rewards
Sunday, April 7, 2024 10:43 PM
What are the hours and when should I call?
Southwest Rapid Rewards operates the call center for this 800-435-9792 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 286 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Southwest Rapid Rewards call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Southwest Rapid Rewards phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Southwest Rapid Rewards staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Southwest Rapid Rewards is Sunday.The most busy day to call is Friday, which averages 66% more phone calls by comparison.Again, this is based on a sample of 286 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Southwest Rapid Rewards is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Southwest Rapid Rewards staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Southwest Rapid Rewards
If you have time to do a bit of reading before you call Southwest Rapid Rewards, we recommend you read over some of our problem-specific articles.
Southwest Rapid Rewards is a loyalty program offered by Southwest Airlines that allows members to earn and redeem points for flights and other travel perks. It is designed to reward frequent travelers for their loyalty and provide them with exclusive benefits. As a member, you can earn points through various activities, including booking flights, staying at partner hotels, and using co-branded credit cards. These points can then be used to book flights with no blackout dates or seat restrictions. Additionally, Rapid Rewards members enjoy perks like priority boarding, access to dedicated customer service lines, and opportunities for tier status and companion passes. With Southwest Rapid Rewards, you can maximize the value of your travel and enjoy a seamless and rewarding experience with Southwest Airlines.
No, Rapid Rewards points do not expire as long as there is qualifying account activity, such as earning points or redeeming them, at least once every 24 months. This ensures that members can accumulate points and use them whenever they choose without the worry of expiration. Southwest Airlines values its loyal customers and aims to provide a flexible and rewarding program. The policy allows members to save their points and use them for flights, hotel stays, car rentals, or other perks whenever it suits their travel needs. By offering a no-expiration feature, Rapid Rewards enhances the overall customer experience and promotes long-term loyalty among its members.
The Rapid Rewards Select Program is a loyalty program offered by Southwest Airlines. It allows members to earn points on various qualifying purchases and activities, such as flights, car rentals, hotel stays, and more. These points can then be redeemed for rewards such as free flights, upgrades, and other travel-related benefits. The program offers three tiers: A-List, A-List Preferred, and Companion Pass, based on the member's level of activity. A-List members enjoy perks like priority boarding and free same-day standby, while A-List Preferred members receive additional benefits like 100% bonus points on flights. The coveted Companion Pass allows a designated person to fly with the member for free (just pay taxes and fees) for up to two years. The Rapid Rewards Select Program provides exclusive benefits to loyal Southwest Airlines customers, enhancing their travel experience and offering great value for their loyalty.
Click the link above to get answers to just about any Southwest Rapid Rewards customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Southwest Rapid Rewards, and their purpose. Are any of these similar to the reason you are trying to call?
Questions about rewards points: "I'm wanting to use my points and I'm curious how the new thing works with the using points and cash."
- From a call lasting 4m 38s , Nov 22, 2024 4:15 PM
Inquire about points: "I just want to see how many points of this to go from Los Angeles to Vegas, the round trip."
- From a call lasting 18m 53s , Nov 2, 2024 10:50 PM
Gift card and points query: "But it is for another Rapid Rewards member."
- From a call lasting 6m 25s , Oct 27, 2024 5:06 PM
Rewards points issue: "I got an email this morning that said my email had been updated and changed, and twelve thousand points of my rapid rewards are gone."
- From a call lasting 13m 36s , Sep 16, 2024 11:45 AM
Flight delay assistance: "My wife and son and I are at Hobby trying to get our we're supposed to fly from we flew in from Belize."
- From a call lasting 12m 36s , Jun 25, 2024 10:35 PM
Trouble with Rapid Rewards account: "I'm confused about updating the password for my Rapid Rewards account after getting the Southwest credit card."
- From a call lasting 6m 38s , Mar 16, 2024 3:47 PM
Setting up family tickets: "I'm trying to set up and activate tickets for my family using points and cash."
- From a call lasting 17m 51s , Feb 28, 2024 11:23 PM
Information about why customers call Southwest Rapid Rewards is extracted from issues that customers have reported to GetHuman.
This is Southwest Rapid Rewards's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Southwest Rapid Rewards agent. This phone number is Southwest Rapid Rewards's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-435-9792 include and other customer service issues. Rather than trying to call Southwest Rapid Rewards first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Southwest Rapid Rewards has 1 phone number. It's not always clear what is the best way to talk to Southwest Rapid Rewards representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Southwest Rapid Rewards. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Southwest Rapid Rewards. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.