How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this ShopRite phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Here is how our research team describes the way the ShopRite phone system greets you: Please listen to the current menu and select the option that best meets the reason for your call today. To use our automated response system to check the balance on a gift card, check promotional point balances, or to obtain the phone number and location of a store pharmacy or wine and spirits locations, please press or say 1. If you need help creating a new online account, signing into your existing account, or updating your Price Plus card information, please press or say 2. For assistance with an online grocery order, please press or say 3. For assistance related to your in-store shopping, including service issues, associate comments, and circular inquiries, please press or say 5. For help with digital coupons, please press or say 6. For information on the Connecticut Privacy Act, please press or say 8. For all other inquiries, press or say 0.
Below are some clips we've found from ShopRite's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling customer care.
We are experiencing high call volume and working to get to your call as quickly as possible.
You can also reach out to us using the contact link on our website.
We appreciate your patience.
Please listen to the current menu and select service option at best meets the reason for your call today."
Excerpt from a call with ShopRite
Thursday, March 21, 2024 8:09 PM
They may ask you to say or enter information
"To use our automated response system to check the balance on a gift card, check promotional point balances, or to obtain the phone number and location of a store, pharmacy, or wine and spirits location, please press or say one."
Excerpt from a call with ShopRite
Thursday, March 21, 2024 8:09 PM
What are the hours and when should I call?
ShopRite operates the call center for this 800-746-7748 phone number Mon-Fri 8am-6pm, Sat-Sun 9am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 62 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ShopRite phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ShopRite staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ShopRite is Sunday.The most busy day to call is Thursday, which averages 1400% more phone calls by comparison.Again, this is based on a sample of 62 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call ShopRite is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that ShopRite staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
More Ways to Contact ShopRite Customer Service
There are of course other ways to contact ShopRite customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- ShopRite customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is ShopRite's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ShopRite agent. This phone number is ShopRite's best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-746-7748 include and other customer service issues. Rather than trying to call ShopRite first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, ShopRite has 1 phone number. It's not always clear what is the best way to talk to ShopRite representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ShopRite. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ShopRite. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.