How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Popeyes phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 8
Below are some clips we've found from Popeyes's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Popeyes guest support.
Please note that our support agents are available to help you twenty four seven at popeyes dot com forward slash support or through the contact us link on the Popeye's app.
For help with an order you placed through the Popeyes app or website, please press one.
If you're a Popeyes team member, please press two.
To provide thank you for being a Popeyes team member.
Our restaurants are franchisee owned, and we recommend you contact restaurant management team directly for assistance."
Excerpt from a call with Popeyes
Thursday, January 25, 2024 2:46 PM
The first phone menu
"Thank you for calling Popeyes guest support.
Please note that our support agents are available to help you twenty four seven at popeyes dot com forward slash support or through the contact us link on the Popeyes app.
For all other inquiries, please press five.
To return to the main menu, please press zero.
For help with an order you placed through the Popeyes app, or website, please press one.
If you are a Popeyes team member, please press two."
Excerpt from a call with Popeyes
Thursday, March 28, 2024 7:00 PM
After you press 2
"To provide feedback on an in restaurant experience, thank you for being a Popeyes team member.
Our restaurants are franchisee owned, and we recommend you contact your management team directly for assistance.
Please press one to continue this conversation via text message.
Please press zero to return to the main menu."
Excerpt from a call with Popeyes
Wednesday, February 28, 2024 10:48 PM
After you press 3
"For all other inquiries, please to connect you to the right team, for help with an order placed in restaurant, please press one.
For help with an order placed on the app or website, please press two."
Excerpt from a call with Popeyes
Friday, March 22, 2024 2:23 PM
After you press 5
"Our dedicated support team is ready to help.
Our dedicated support team is ready to help.
Please press one to continue this conversation via text message.
Please press zero to return to the main menu."
Excerpt from a call with Popeyes
Tuesday, April 9, 2024 12:10 PM
What are the hours and when should I call?
Popeyes operates the call center for this 877-767-3937 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,833 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Popeyes phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Popeyes staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Popeyes is Sunday.The most busy day to call is Friday, which averages 140% more phone calls by comparison.Again, this is based on a sample of 1,833 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Popeyes is Wednesday.
More Ways to Contact Popeyes Customer Service
There are of course other ways to contact Popeyes customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Popeyes customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Popeyes's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Popeyes agent. This phone number is Popeyes's best phone number because 5,244 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-767-3937 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Popeyes first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Popeyes has 1 phone number. It's not always clear what is the best way to talk to Popeyes representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Popeyes. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Popeyes. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.