A:Not at this number; hours here are Mon-Fri 7am-10pm, Sat 7am-5pm CST.The least busy day is Saturday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
24 hours, 7 days · Calling this Nissan USA number should go right to a real human being · Make your selection from the following menu: If you need roadside assistance, please press 1. If you would like information on any Nissan service campaign or voluntary recall campaign, please press 2. If you are calling regarding a Nissan Motor Acceptance Corporation, please press 3. If you are calling regarding a Nissan extended service contract or maintenance plus policy, please press 5. For Nissan Owner Services, Nissan Connect, and owner portal support, please press 8. If you have any other questions or concerns and would like to speak with Consumer Affairs, please press 9.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Nissan USA below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Nissan USA phone number to document the phone system.
Here is how our research team describes the way the Nissan USA phone system greets you: Make your selection from the following menu: If you need roadside assistance, please press 1. If you would like information on any Nissan service campaign or voluntary recall campaign, please press 2. If you are calling regarding a Nissan Motor Acceptance Corporation, please press 3. If you are calling regarding a Nissan extended service contract or maintenance plus policy, please press 5. For Nissan Owner Services, Nissan Connect, and owner portal support, please press 8. If you have any other questions or concerns and would like to speak with Consumer Affairs, please press 9.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 7, then 3
Below are some clips we've found from Nissan USA's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting Nissan North America.
Please make your selection from the following menu.
If you need roadside assistance, please press one now.
If you would like information on if you have any other questions or concerns and you would like to speak with consumer affairs, please press one now."
Excerpt from a call with Nissan USA
Monday, July 22, 2024 3:25 PM
The first phone menu
"Thank you for contacting Nissan North America.
Please make your selection from the following menu.
If you need roadside assistance, please press one now.
If you would like information on any Nissan service campaign or voluntary recall campaign, please press two now."
Excerpt from a call with Nissan USA
Tuesday, May 21, 2024 5:14 PM
After you press 3
"If you are shopping for a new Nissan to ensure quality service, your call may be monitored or recorded.
To assist us in providing the highest level of service, it would be helpful if you have your vehicle identification number.
Thank you for calling Nissan Motor Acceptance Company.
Your call may be recorded or monitored for quality purposes.
You have selected an invalid option.
Please select from the options provided and try again.
If you are a customer, please press one.
If you are a dealer, please press two.
If you are someone else, please press three."
Excerpt from a call with Nissan USA
Tuesday, May 21, 2024 5:33 PM
After you press 7
"If you have any other questions or concerns and you would like to speak with consumer affairs, please press one now.
For questions regarding your Nissan warranty, please press two."
Excerpt from a call with Nissan USA
Wednesday, January 17, 2024 9:59 PM
What are the hours and when should I call?
Nissan USA operates the call center for this 800-647-7261 phone number Mon-Fri 7am-10pm, Sat 7am-5pm CT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 161 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Nissan USA call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nissan USA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nissan USA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Nissan USA is Saturday.The most busy day to call is Tuesday, which averages 100% more phone calls by comparison.Again, this is based on a sample of 161 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Nissan USA is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Nissan USA staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
I had to transfer my Nissan plus extended service contract, and I was told that I had to call the company or go online to do it. I don't even remember setting up an online account for it when I first purchased the car, so I figured the best way to do this was to call them. I wasn't looking forward to it because I've called the company a few times while dealing with my lease, and their phone directory is a mess.
Just as I suspected, it was a lengthy process. In fact, I spent almost five minutes just getting through directory options.
To be fair, I know that Nissan is a huge car company in the United States, and I'm sure there are a lot of people who call daily. From their roadside assistance program to warranty issues to recalls and billing questions, there are probably a lot of problems that come up. However, there has to be a more effective way to sort through the phone calls. Once I got done with that massive directory, I was able to talk to an agent in just seconds. Maybe they could offer the option to text a representative from the start for those who don't want to sit and listen to endless directories.
When I called, an automated assistant thanked me for calling Nissan, and then offered me my first long list of options which included, "If you need roadside assistance, please press 1 now. If you would like information on any Nissan service campaign or voluntary recall campaign, please press 2 now. If you are calling regarding a Nissan motor acceptance loan agreement, please press 3 now. If you are shopping for a new Nissan vehicle and would like information about our current models, please press 4 now. If you are calling regarding a Nissan extended service contract or maintenance plus policy, please press 5 now. For Nissan owner services and owner portal support, please press 8 now. If you have any other questions or concerns and you would like to speak with consumer repairs, please press 7 now."
Then, after I chose option five, I had to listen to another equally long list of options which were, "If you have an extended service contract or maintenance plus policy and need roadside acceptance, please press 1 now. To determine if a specific repair is covered, or for any questions concerning a transfer or cancellation request, please press 2 now. If you purchased a security plus security agreement through Nissan direct mail and have questions about your payments, please press 3. For questions about the roadside assistance card you received with certain security service agreements, please press 4 now. For all other questions, please press 5 now."
I chose option 2. Then, I had to answer another question about whether I wanted to cancel or transfer my service contract and was told to press 1 if I wanted to speak to someone. Of course, I wanted to talk to someone, that's why I called!
However, once I finally got to this point, I only had to listen to a standard security greeting. Then, I was told I could text them (I declined), and a rep quickly picked up. He helped me transfer my claim, but I think I could have been sent to him after my first directory selection and the result would've been the same.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Nissan USA
If you have time to do a bit of reading before you call Nissan USA, we recommend you read over some of our problem-specific articles.
It's important to be ready when accidents happen. At times, it can even be necessary to contact first responders after a collision. This article will help you understand Nissan's roadside assistance and towing coverage, prepare you for the process, and point out some tips for handling Nissan's electric vehicles after an accident.
Nissan provides comprehensive warranty coverage for its vehicles to ensure customers' peace of mind. All new Nissan vehicles come with a limited warranty that includes coverage for 36 months or 36,000 miles, whichever comes first. This warranty protects against defects in materials or workmanship and covers repair or replacement of any defective parts. Additionally, Nissan offers a powertrain coverage of 60 months or 60,000 miles, whichever is earlier. This warranty covers the engine, transmission, and drivetrain components, providing an extra layer of assurance. Furthermore, corrosion coverage is provided for vehicles for up to 60 months/unlimited mileage. Nissan's warranty coverage highlights their commitment to delivering reliable and quality vehicles that customers can rely on for years to come.
Nissan vehicles are known for their exceptional fuel efficiency. The actual fuel efficiency may vary depending on the model and specifications. With continuous engineering advancements, Nissan offers a range of vehicles designed to maximize fuel economy without compromising performance. Many Nissan models feature advanced technologies, such as the Nissan Intelligent Mobility system, which helps optimize fuel efficiency through intelligent engine management and aerodynamic design. Additionally, Nissan offers a variety of hybrid and electric vehicles that deliver impressive fuel economy and low emissions. To get specific information on the fuel efficiency of a particular Nissan model, it is recommended to visit the official Nissan USA website or contact a local Nissan dealership for accurate and up-to-date details.
Click the link above to get answers to just about any Nissan USA customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Nissan USA, and their purpose. Are any of these similar to the reason you are trying to call?
Safety concern with acceleration: "It was a safety concern when the car's acceleration died on the highway."
- From a call lasting 15m 45s , Jul 22, 2024 3:25 PM
Maintenance and oil change inquiry: "I have a new Ultima Platinum with a maintenance light on and need to know if the nearby dealer will charge just to check the code."
- From a call lasting 4m 49s , Jul 8, 2024 12:45 AM
Payment request: "I would like to pay my bill."
- From a call lasting 3m 8s , May 21, 2024 5:33 PM
Payment assistance: "I would like to pay my bill."
- From a call lasting 2m 24s , May 21, 2024 5:14 PM
GPS map update concern: "I wanted to update my GPS system but it's not showing recent roads, unsure if I have the most updated version."
- From a call lasting 11m 34s , Feb 2, 2024 8:08 PM
Inquiry about GPS update: "I just need to know about the GPS new updated system and if it's up to date."
- From a call lasting 4m 54s , Feb 2, 2024 7:54 PM
Information about why customers call Nissan USA is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Nissan USA provides this option.
As a last, sometimes only, resort- Nissan USA customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Nissan USA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nissan USA agent. This phone number is Nissan USA's best phone number because 5,682 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-647-7261 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Nissan USA first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Nissan USA has 2 phone numbers. It's not always clear what is the best way to talk to Nissan USA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Nissan USA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nissan USA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
