How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Neat phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:When asked for phone number, type all zeros. It will then verify the address. Press 1 and you will be transferred.
Below are some clips we've found from Neat's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting The Knee Company.
How can we direct your call? Press one for sales, For billing or account related needs, press two.
To reach technical support, press three.
One moment while I connect you to a NEAT support representative.
For quality purposes, your call may be monitored or recorded.
Thank you for contacting the NeetCare Premium Support Center.
Your call is very important to us. Please hold for the next available representative, and we will be with you as quickly as possible.
Did you know? You can skip the wait and schedule a call with a neat representative at a time that's convenient for you?
Just log in to your account at app dot neat dot com, and click help and support in the bottom left corner to schedule a one on one session with a neat expert.
You are caller number one.
Did you know? You can access hundreds of help center articles, start a chat with a NET representative, or even schedule a call with a representative all from within your need application.
Just log in to your account at app dot neat dot com, and click help and support in the bottom left corner to get started."
Excerpt from a call with Neat
Friday, January 5, 2024 5:27 PM
The first phone menu
"Thank you for contacting The Knee Company.
How can we direct your call? Press one for sales, For billing or account related needs, press two.
To reach technical support, press three."
Excerpt from a call with Neat
Monday, March 18, 2024 1:16 PM
What are the hours and when should I call?
Neat operates the call center for this 866-632-8732 phone number Mon-Fri 9:30am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 423 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Neat phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Neat staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Neat is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 423 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Neat is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Neat staffs the call center well on Tuesday.
Why call this Neat number?
Below is a sample of recent calls to Neat, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting cancellation: "I do want to cancel it. I don't use it. It's I'm just throwing my money away."
- From a call lasting 26m 44s , Mar 18, 2024 1:16 PM
Conclusion and closing notes
This is Neat's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Neat agent. This phone number is Neat's best phone number because 2,538 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-632-8732 include and other customer service issues. Rather than trying to call Neat first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Neat has 1 phone number. It's not always clear what is the best way to talk to Neat representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Neat. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Neat. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.