Internet Movie Database (IMDB) Customer FAQ

We're sorry to hear about the issue. However, it's important to know that IMDb doesn't handle membership transactions because they don't offer a membership system. If you are referring to an IMDbPro subscription, you would need to check your account and subscription status on the IMDbPro official site. It's possible you're referring to an Amazon Prime subscription, as Amazon is the parent company of IMDb. Either way, you need to contact the support team of the service you subscribed to directly for refunds or cancellations.

We're sorry to hear you're having trouble uploading photos or videos to IMDb. First, please make sure that your content meets IMDb's guidelines for photo and video submissions. For photos, they must be in .jpg format with a size under 20MB and at least 300 pixels wide. For videos, they should be in .mp4 format and under 500MB. If your content meets these guidelines and you're still having issues, it may be a technical problem. Try clearing your cache and cookies, and make sure you're using the latest version of your browser. If after all these the issue persists, it might be a glitch from IMDb's end and should hopefully be resolved in due time.

If you're having trouble with adding a credit on IMDB, make sure you have reliable sources as proof of your contribution before you submit it. Submission rejections may occur due to lack of evidence, so you should attempt to provide all necessary documentation like contracts, call sheets, or correspondence with production. Remember though, having been cast or having worked on a project doesn't guarantee a credit. The credits in IMDB reflect the finalized on-screen credits, so if those are not finalized or you were uncredited in the final version, it might explain the denial. Keep in mind, only significant, verifiable roles are usually accepted by IMDB. Professional standards apply to the entire website, so all submissions must comply with those.