Toll-free · Just ignore the parts about "Cannot continue with your input" and keep pressing 0. You'll get an Account Manager. · Are you calling about a pending application, or is there something else I can help you with?
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Discover phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Agent" two times, then enter the last 4 digits of your Social Security #, then keep entering 0 until you are transferred.
Here is how our research team describes the way the Discover phone system greets you: Tell me, how can I help you?
Below are some clips we've found from Discover's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Discover.
Just so you know, this call may be monitored and recorded.
And your voice may be used for verification."
Excerpt from a call with Discover
Monday, January 1, 2024 8:51 PM
They may ask your reason for calling (instead of a menu)
"Thanks for calling Discover.
Just so you know, this this call may be monitored and recorded, and your voice may be used for verification.
Now tell me, how can I help you?"
Excerpt from a call with Discover
Saturday, April 13, 2024 3:45 PM
They may ask you to say or enter information
"At any time, you can ask me to wait while you search for it.
Or if you prefer, you can hang up now and call back when you have it ready.
Please say or enter the last four digits of your Social Security number. If you don't remember it, just say so."
Excerpt from a call with Discover
Tuesday, March 26, 2024 12:32 AM
What are the hours and when should I call?
Discover operates the call center for this 800-347-2683 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 749 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Discover phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Discover staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Discover is Sunday.The most busy day to call is Thursday, which averages 181% more phone calls by comparison.Again, this is based on a sample of 749 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Discover is Wednesday.
Why call this Discover number?
Below is a sample of recent calls to Discover, and their purpose. Are any of these similar to the reason you are trying to call?
Update payment information: "I was watching Discovery Plus, and it wants me to update my payment information, but it's not working."
- From a call lasting 5m 29s , Apr 23, 2024 2:31 PM
Setting up new payment: "To set up a new payment method."
- From a call lasting 1m 22s , Apr 23, 2024 2:28 PM
Unfreeze account: "Unfreeze account."
- From a call lasting 1m 5s , Apr 21, 2024 5:37 PM
Payment due date: "I just wanted to confirm when my payment is due."
- From a call lasting 1m 22s , Apr 15, 2024 12:10 PM
Billing issues and confusion: "I don't like the idea of account being closed. It shouldn't be able to charge a twenty-three dollar thing that I had ordered, and I thought, oh, damn."
- From a call lasting 16m 5s , Apr 14, 2024 6:18 PM
Lost card, close it: "I need to close my card because I lost it."
- From a call lasting 7m 27s , Apr 12, 2024 8:36 PM
Inquiring about account details: "When is the next payment due?"
- From a call lasting 3m 12s , Apr 12, 2024 2:38 AM
Checking credit score: "I can't see what my cycle score is."
- From a call lasting 5m 58s , Apr 12, 2024 12:17 AM
Refund request for old account: "I needed that money refunded back to me because there's no balance on that account."
- From a call lasting 15m 31s , Apr 2, 2024 7:42 PM
Making credit card payment: "I'm in Brazil now, you know. I always wanna make payment."
- From a call lasting 6m 57s , Apr 2, 2024 4:51 PM
More Ways to Contact Discover Customer Service
There are of course other ways to contact Discover customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Discover provides this option.
As a last, sometimes only, resort- Discover customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Discover's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Discover agent. This phone number is Discover's best phone number because 16,446 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-347-2683 include Lower my interest rate, Cancel my account and other customer service issues. Rather than trying to call Discover first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Discover has 4 phone numbers. It's not always clear what is the best way to talk to Discover representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Discover. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Discover. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.