A:Just ignore the parts about "Cannot continue with your input" and keep pressing 0. You'll get an Account Manager.
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Discover Member Services?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.
This is the #2 most popular Discover phone number out of 4. Click above to go back to the main customer service number and other contact information, including Discover email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · 24 hours, 7 days · Say "Agent" two times, then enter the last 4 digits of your Social Security #, then keep entering 0 until you are transferred. · Tell me, how can I help you?
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Discover phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just ignore the parts about "Cannot continue with your input" and keep pressing 0. You'll get an Account Manager.
Here is how our research team describes the way the Discover phone system greets you: Are you calling about a pending application, or is there something else I can help you with?
Below are some clips we've found from Discover's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Discover.
Just so you know, this call may be monitored and recorded, and your voice may be used for verification.
Are you calling about a pending application, or is there something else I can help you with?"
Excerpt from a call with Discover
Wednesday, January 10, 2024 3:34 PM
What are the hours and when should I call?
Discover operates the call center for this 800-347-4736 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 71 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Discover phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Discover staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Discover is Sunday.The most busy day to call is Monday, which averages 1700% more phone calls by comparison.Again, this is based on a sample of 71 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Discover is Friday.
Why call this Discover number?
Below is a sample of recent calls to Discover, and their purpose. Are any of these similar to the reason you are trying to call?
Payment inquiry: "I just wanna make a payment on that."
- From a call lasting 12m 28s , Sep 19, 2024 5:19 PM
: ""
- From a call lasting 48s , Aug 27, 2024 2:20 AM
Activation issue: "I pay, but it's not activated."
- From a call lasting 2m 40s , Jul 13, 2024 4:45 PM
Payment assistance request: "I didn't know if there's any way I could hold off on these payments until I start back up in August."
- From a call lasting 7m 42s , May 23, 2024 9:58 PM
Making payment: "I only wanna pay a hundred dollars."
- From a call lasting 5m 31s , Jan 10, 2024 3:34 PM