Contact DSW

The best of the 3 ways to get in touch with DSW by GetHuman

DSW Phone Number
866-379-7463 · Customer Service
GetHuman features available:
  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real DSW rep
  • Pro tips & talking points
Or just take advantage of GetHuman's tools for getting attention on your issue faster:

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DSW Live Chat
DSW customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted DSW:

Order never receive you sent it to the wrong address
Lost connection with chat person. Trying to find out if * style of shoes are in the Alb...
I am actually trying to compliment an employee at the Polaris store in Columbus, Ohio...
I checked the website for store closing hours and it said *:** and I got there at...
I am trying to use my reward that expires today and it’s not on the app for me to apply...
Paid for one day shipping on ******. It is now the evening of ****** and no shoes
found * gift card, cannot see balance
need to exchange shoes.....did not have original box. it was a xmas gift didnt think a...
I have a gift card and it says “no value until activated at register“ but I would like...
I was able to get the order number. Let me know if you still need.
close my account and dws send so that my account will remain closed for good send me...
On **** I was approved for a refund for order ***********. I was told that my refund w...
Have not received my order
I shipped my product to the wrong address I meant to ship this product to a family member
I had a dsw account under one of these two emails addresses and unfortunately I can't g...
More customer issues

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DSW contact information - compared

Above are our top recommendations for how to contact DSW, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact DSW by looking at which ones are the fastest and which ones other customers recommend the most for solving DSW customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact DSW across the following mediums: Phone, Web, Chat.

Phone number / contactWaitVotes
Customer Service
3 mins382
Online Help
Customer Service
< 2 hrs289
Live Chat
Customer Service
13 mins213

Does GetHuman work with DSW?

GetHuman does not work with DSW's customer support operations, directly or in any other way. GetHuman has no partnership or relation to DSW at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check DSW's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

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