Updated May 3, 2024

Car2go Customer FAQ

Membership Requirements

To join Car2go, there are a few requirements you need to meet. First, you must be at least 18 years old and hold a valid driver's license...

The cost of using Car2go is based on a per-minute usage fee, with an additional cost for mileage driven. As of now, the per-minute...

After you're done using the Car2go vehicle, you can conveniently park it anywhere within the designated Home Area. This includes any...

If you exceed the allotted time for your reservation with Car2go, you will be charged for the additional time. The charges may vary...

No, you cannot drive Car2go outside of the designated service area. Car2go operates within a specific geographic boundary, and driving...

No, gas is not included in the Car2go rental. As a member, it is your responsibility to refuel the vehicle if it falls below one-quarter...

Unfortunately, Car2go does not allow pets in their vehicles. This policy ensures cleanliness and allergen-free environments for all...

Yes, there are penalties and fees for damaging a Car2go vehicle. In the event of any damage, members are responsible for the cost of...

Ask any question you have about Car2go customer service. We will do our best to get you answers right away.

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Updated May 3, 2024