How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Asda phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5
What are the hours and when should I call?
Asda operates the call center for this 0800 952 0101 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,030 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Asda phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Asda staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Asda is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 1,030 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Asda
In summation, the best day to call Asda is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Asda staffs the call center well on Friday.
Why Customers Call Asda
If you have time to do a bit of reading before you call Asda, we recommend you read over some of our problem-specific articles.
Asda's return policy ensures customer satisfaction by offering a hassle-free experience. If you change your mind or are not completely satisfied with a product purchased from Asda, you can easily return it within 30 days for a full refund or exchange. The item must be in its original condition, accompanied by proof of purchase. For added convenience, returns can be made by visiting any Asda store, where customer service representatives will assist you in processing the return. Online purchases can also be returned via mail or by utilizing Asda's free click and collect service. Asda aims to provide a seamless and flexible return policy, prioritizing customer needs and ensuring a positive shopping experience.
Asda's refund policy allows customers to return any purchased items within 30 days of receipt. The product should be in its original condition and packaging, accompanied by a valid proof of purchase. Refunds are processed using the same payment method used for the original purchase. However, certain items like CDs, DVDs, and video games must remain sealed to be eligible for refund. In case of a faulty product, customers have an extended period of 90 days to return it. Asda also offers a 100-day satisfaction guarantee, where customers can return George products at any time within the 100-day period for a full refund or exchange. This policy ensures customer satisfaction and provides flexibility for returns.
You can return almost anything you purchased from Asda for a refund, no questions asked, if you make the return within 30 days after the purchase date. You have longer if the item was damaged. You start the return process online, and ultimately bring the returned items to the store yourself or mail them to the company.
Click the link above to get answers to just about any Asda customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Asda is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Asda customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Asda's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Asda agent. This phone number is Asda's best phone number because 6,180 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0800 952 0101 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Asda first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Asda has 2 phone numbers. It's not always clear what is the best way to talk to Asda representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Asda. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Asda. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.