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Zumiez.com Customer FAQ

Top Answers & How-to Guides

What is Zumiez.com's Phone Number?

The question we are asked most often is about how to talk to Zumiez.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Zumiez's privacy policy?

Zumiez values your privacy and is committed to protecting your personal information. Our privacy policy ensures that any information...
Ask any question you have about Zumiez.com customer service, get an answer now.

Recent Zumiez.com Customer Questions

When I favorite an item, the item does not show in the favorites even though it says it was added.

We're sorry to hear you're having trouble with your favorites. It could be a temporary glitch. Try refreshing the page or closing and reopening your browser. If you're using the Zumiez app, try closing and reopening the app. Also, make sure that you are signed into your Zumiez account; favorites may not save if you're browsing as a guest. Lastly, if the problem continues, you might want to reset your app or browser to see if that fixes the issue.
Asked Mar 19, 2024 11:11 PM

Help me with my Zumiez.com customer service issue

Refunds and Returns

How Do I Get a Refund from Zumiez?

When you buy an item from Zumiez, you can return it if defected or you received the wrong item. However, you should carefully read...

What is Zumiez's return policy?

Zumiez's return policy allows customers to return unworn and unused items within 30 days from the purchase date. The merchandise should...

How long does it take to process a return?

The processing time for returns at Zumiez.com typically takes around 7-14 business days from the date the return package is received...

Can I return an item purchased online in-store?

Yes, you can return an item purchased online to a Zumiez store. To make the return process hassle-free, please ensure that you bring...

Do I need a receipt for returns?

Yes, a receipt is required for returns at Zumiez. To ensure a smooth process, it is always recommended to present the original receipt...

What if I received a damaged or defective item?

If you have received a damaged or defective item, we apologize for any inconvenience caused. At Zumiez.com, we strive to provide you...

Can I exchange an item for a different size or color?

Yes, you can exchange items for a different size or color at Zumiez.com. If the item you purchased doesn't fit or if you prefer a different...

Order Tracking

How can I track my order?

You can track your order by using the tracking number provided in your shipping confirmation email. Simply click on the tracking number...

Shipping

Do you offer international shipping?

Yes, Zumiez.com offers international shipping to select countries. Customers outside of the United States can shop online and have...

Payment methods

What payment methods are accepted on Zumiez.com?

Zumiez.com accepts a variety of payment methods to offer convenience to our customers. We accept major credit cards such as Visa, MasterCard,...

Gift Cards

Are gift cards available for purchase?

Yes, gift cards are available for purchase on Zumiez.com. If you're looking for the perfect gift for someone who loves skateboarding,...

Discounts

Do you offer discounts for military personnel or students?

Yes, Zumiez offers discounts for both military personnel and students. We value and appreciate the contributions and sacrifices made...

Privacy Policy

What is Zumiez's privacy policy?

Zumiez values your privacy and is committed to protecting your personal information. Our privacy policy ensures that any information...
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