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Unemployment Office Maryland Customer Service

Phone Number & Contact Info

Unemployment Office Maryland's Best Phone Number

410-949-0022
Calls Baltimore or Out of State IVR·Most popular Unemployment Office Maryland number
Q:

How do I talk to a live human at Unemployment Office Maryland?

A:Press 1, then 1 then 0.
Q:

Does Unemployment Office Maryland offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

Unemployment Office Maryland Customer Phone Numbers

Claims Department

667-207-6520
Mon-Fri 7am-6pm, Sat 8am-12pm, Sun 12pm-4pm EST · Direct to a human · To use our voice-activated system, start by saying, "What do you need assistance with today?"

Outside of Baltimore IVR

800-827-4839
Toll-free · 24 hours, 7 days · Direct to a human · For unemployment insurance claims you already filed or for a new claim, press 1. For payment information or to file your weekly certification or other information, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Unemployment Office Maryland phone number to document the phone system.
Here is how our research team describes the way the Unemployment Office Maryland phone system greets you: For unemployment insurance claims you already filed or for a new claim, press 1. For payment information or to file your weekly certification or other information, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 1 then 0.

What are the hours and when should I call?

Unemployment Office Maryland operates the call center for this 410-949-0022 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,040 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Unemployment Office Maryland phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Unemployment Office Maryland staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Unemployment Office Maryland is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 1,040 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Unemployment Office Maryland

In summation, the best day to call Unemployment Office Maryland is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Unemployment Office Maryland staffs the call center well on Friday.

Calling this Unemployment Office Maryland Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Oct 16, 2023

When calling this number, it's important to note that this number is not meant to connect you with a live customer support agent. This number is actually the Maryland Unemployment Office's line for its Interactive Voice Response system, or IVR. This number does have some use if you've already filed for unemployment in the state of Maryland, as it allows you to file your weekly benefit claim, check the status of your claim or reset your PIN to access your account.

It's also important to remember that this number is only meant to be used by Maryland unemployment claimants in the Baltimore area. Maryland has a second number for those outside the Baltimore area code but located elsewhere in Maryland: 800-827-4839. The system does not appear to block those people who aren't dialing from a Baltimore area code, so it's unclear if that's a hard limit.

If you don't already have an account with the state of Maryland's unemployment office, this number offers no benefit to you. You can't use it to reach an agent or another live person, and you can't use it to get very far with the IVR. When I called this number, I was given the options of asking a question about a claim I'd filed, filing a new claim, getting payment information or filing my certification of my existing claim.

As none applied to me, I went with the option of asking a question/filing a new claim. The system told me that I could reach a claims agent by calling 667-207-6520, or I could get assistance online through the Maryland Unemployment Office's website. The system then offered me the chance to hear the message again, and when I did not, the system said goodbye and automatically hung up.

Overall, I thought the system did a decent job preparing for potential problems and making itself at least somewhat useful to any callers. Only offering this number to give out payment information and to file information related to a claim does limit how useful it is, but the system gives out plenty of ways to get assistance with the issue that is actually happening. Directing customers to another phone line or the website gives them a genuine way to get assistance, and it can save customers confusion from being stuck with a system that won't provide them with any help.

It was also a plus to see that the system didn't try to restrict people outside the geographic area from calling. With people constantly moving to different cities and states, using area code restrictions doesn't work anymore. Maryland seems to recognize this and allows these calls to still get through and get help.

This system could be more useful, but it's not meant to be informational or help people who aren't already on unemployment. It's meant to make claiming benefits easier, and it does that well. If I did need help from the Maryland Unemployment Office, I'd consider this option.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Unemployment Office Maryland

If you have time to do a bit of reading before you call Unemployment Office Maryland, we recommend you read over some of our problem-specific articles.

How Do I Apply for Unemployment Benefits with the Unemployment Office Maryland?

If you are in the position of needing to apply for Maryland unemployment benefits, we are going to help you. You must quickly file for unemployment after you lose your job. You should collect these items: driver's license or identification number, banking information for direct deposit (if applicable), the reason your previous job ended, your phone number, mailing address, home address, amount of severance pay (if applicable), social security number, DD Form 214 (if you were active military within two years), Alien registration number (if you are not a US citizen), wage information from the previous 8 months (W2 forms or and paystubs), other states you have worked during the previous 18 months (if applicable), your email address, and your previous employer's information. You will then be able to apply electronically or on the phone.

How Do I Claim Unemployment Benefits with the Unemployment Office Maryland?

This article explains how you can apply for unemployment benefits through the Texas Workforce Commission. If you have recently become unemployed, then this guide will help you claim for unemployment benefits. The article explains how to apply for unemployment benefits in the state of Maryland online and over the phone, what information you need to make an application, and what to do if these steps are unsuccessful.

How Do I Check My Unemployment Benefits with the Unemployment Office Maryland?

You can file for unemployment benefits when you lose your job in the state of Maryland with the department of Labor, Licensing and Regulation. There are eligibility requirements for you to receive the benefits. You can check the status of your claim in person, online or through the phone.

Top Unemployment Office Maryland customer service problems

Click the link above to get answers to just about any Unemployment Office Maryland customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Unemployment Office Maryland is extracted from issues that customers have reported to GetHuman.
Unemployment Office Maryland issues reported to GetHuman

Conclusion and closing notes

This is Unemployment Office Maryland's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Unemployment Office Maryland agent. This phone number is Unemployment Office Maryland's best phone number because 6,240 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 410-949-0022 include Eligibility question, Claims, Collecting benefits, Missed payments, File application and other customer service issues. Rather than trying to call Unemployment Office Maryland first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Unemployment Office Maryland has 3 phone numbers. It's not always clear what is the best way to talk to Unemployment Office Maryland representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Unemployment Office Maryland. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Unemployment Office Maryland. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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