Ubisoft Live Chat

How to chat with Ubisoft by GetHuman

Live Chat with Ubisoft Agents
Current Wait: 14 mins (avg 10)
Hours: Mon-Fri 9am-midnight, Sat-Sun noon-9pm EST
You have to login to Ubisoft, then go to my questions and ask a question. Fill out the neccessary details and then submit, after this the option for live chat will appear. Must be during Ubisoft office hours.
Why did you want to chat with Ubisoft?
Often when you describe your issue in more detail, GetHuman can surface an appropriate help guide or else find the right contact information for your specific issue.

Topics from recent customer chat windows

My account was suspended due to a failure with your automated systems. I was trying to...
I have purcheased Far cry * on pc but was loged out of my account and I dont have my pa...
My ubsoft signed out after my pc went off and ask me to sign in again but My phone fall...
I can’t login to my account on Ubisoft connect and I don’t know why I can’t remember my...
I can't login to my ubisoft account I can't create one and it's very frustrating
I have Just Dance Now Installed on five Apple TVs. It loads on *, but won't load on the...
My issue is i brought Extinction and im trying to play it but its saying 'unable to sta...
I'm just trying to find out if a promotion is legitimate I'm discussing with a person o...
I need to link a different Xbox reference account to my Ubisoft account and it won't le...
* napja v*s*roltam steamen a Far Cry * j*tlkot aznap let*lt*ttem regisztr*ltam egy ubi...
when is ubisoft not down I just started using them and for * days straight it is down o...
I just bought the season pass for far cry * and it won't work*It just says this item al...
I put in the wrong Ubisoft info and now it says there is a problem authenticating the...
Cant connect with my friends on For honor due to Nat type restrictions. It said dorm wi...
Help me with my issue

Ubisoft Live Support Statistics

Live chat starting pointwww.support.ubi.com
Call-back availableNO
Department you chat withTechnical Support
Chat center hoursMon-Fri 9am-midnight, Sat-Sun noon-9pm EST
Best time to chat2:30pm
Average wait10
Current wait14
Rank (overall)1
Alternate methodschat or phone or web or facebook
Quality of communication41%
Quality of help30%
Customer votes48,362
Information last updatedSun May 15 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number919-460-9778

Chatting with Ubisoft Customer Service

Live chat with Ubisoft by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Ubisoft about. We can usually help ensure a better outcome. This is the best way to live chat with Ubisoft because 35,280 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Ubisoft usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at www.support.ubi.com are used to handling Appeal Ban, Missing Items, Recover Account, In Game Problem, Dispute a Charge and other customer service issues. When you chat with Ubisoft agents, they are most likely chatting with you from their call center located in Canada. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-midnight, Sat-Sun noon-9pm EST. It's hard to tell if companies like Ubisoft offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Ubisoft with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Ubisoft

While Ubisoft does offer live chat as a way to get help, they also have a phone number. In total, there are 4 ways to get in touch with them. The best phone number for Ubisoft is their 919-460-9778 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Ubisoft? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Ubisoft and GetHuman affiliated?

GetHuman and Ubisoft have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Ubisoft Contact Info

Information that GetHuman and its users have gathered about how to best reach Ubisoft
Ubisoft Live ChatBEST

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