Does StudentUniverse offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for StudentUniverse below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this StudentUniverse phone number to document the phone system.
Here is how our research team describes the way the StudentUniverse phone system greets you: Welcome to Student Universe Travel Services. You've reached our group travel support line if you are traveling by yourself or with individual travel companions and are not part of an organized group or trip. Please press 4 so we can route you to the appropriate support team. However, if you are traveling as part of a group organized trips with your university or youth organization, then press 0 or just stay on the line so our Group Travel Services team can help you.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Below are some clips we've found from StudentUniverse's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Student Universe.
To make a reservation or view an existing reservation, please visit our website at student universe dot com.
For travel within the US and Canada, and for general inquiries, please press one.
For travel outside Your call may be monitored or recorded for quality assurance."
Excerpt from a call with StudentUniverse
Friday, January 19, 2024 11:05 PM
They may ask you to enter information with the dial pad
"Welcome. Thank you for your call.
This call will Thank you. Your call will be recorded.
If you are calling for Student Universe, please press one.
If you are calling for Aunt Betty or BYO Jet If you are traveling within four days, press one.
If you have received notice of a schedule change Please enter your booking reference located on your itinerary."
Excerpt from a call with StudentUniverse
Wednesday, January 15, 2025 7:53 AM
The first phone menu
"Welcome to Student Universe.
To make a reservation or view an existing reservation, please visit our website student universe dot com.
For travel within the US and Canada, and for general inquiries, please press one.
For travel outside the US and Canada, please press two."
Excerpt from a call with StudentUniverse
Friday, January 19, 2024 10:11 PM
What are the hours and when should I call?
StudentUniverse operates the call center for this 888-794-1296 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 192 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with StudentUniverse at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this StudentUniverse phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like StudentUniverse staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call StudentUniverse is Saturday.The most busy day to call is Monday, which averages 273% more phone calls by comparison.Again, this is based on a sample of 192 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
Click the link above to get answers to just about any StudentUniverse customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to StudentUniverse, and their purpose. Are any of these similar to the reason you are trying to call?
Flight itinerary confusion: "I just found out that there is another connecting flight, which is not mentioned to me."
- From a call lasting 18m 25s , Jan 15, 2025 11:57 AM
Shipping inquiries: "What's the shipping time?"
- From a call lasting 2m 31s , Jan 15, 2025 11:54 AM
Refund inquiry and complaint: "I actually wanted to talk about the refund for my cancellation flight."
- From a call lasting 16m 46s , Jan 15, 2025 11:16 AM
Refund inquiry: "I was told that Singapore Airlines is charging three hundred dollars for cancellation, but I just confirmed they have refunded the full amount."
- From a call lasting 6m 32s , Jan 14, 2025 9:57 AM
Cancel flight due to emergency: "I'm trying to cancel my flight because of an emergency."
- From a call lasting 63m 12s , Jan 14, 2025 7:47 AM
Cancel flight due to emergency: "I want to cancel my flight and then apply for to waive the charge change cancellation fees."
- From a call lasting 10m 17s , Jan 14, 2025 7:36 AM
Flight rescheduling assistance: "I've been trying to reschedule my flight."
- From a call lasting 23m 2s , Jan 14, 2025 6:00 AM
Flight rescheduling issue: "I've been trying to call for a lot of days, and I finally got a reply to reschedule my flight."
- From a call lasting 12m 24s , Jan 13, 2025 6:43 PM
Information about why customers call StudentUniverse is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and StudentUniverse will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- StudentUniverse customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is StudentUniverse's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a StudentUniverse agent. This phone number is StudentUniverse's best phone number because 942 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-794-1296 include and other customer service issues. Rather than trying to call StudentUniverse first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, StudentUniverse has 1 phone number. It's not always clear what is the best way to talk to StudentUniverse representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for StudentUniverse. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like StudentUniverse. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.