How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this StudentUniverse phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Here is how our research team describes the way the StudentUniverse phone system greets you: Welcome to Student Universe Travel Services. You've reached our group travel support line if you are traveling by yourself or with individual travel companions and are not part of an organized group or trip. Please press 4 so we can route you to the appropriate support team. However, if you are traveling as part of a group organized trips with your university or youth organization, then press 0 or just stay on the line so our Group Travel Services team can help you.
Below are some clips we've found from StudentUniverse's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Student Universe.
To make a reservation or view an existing reservation, please visit our website at student universe dot com.
For travel within the US and Canada, and for general inquiries, please press one.
For travel outside Your call may be monitored or recorded for quality assurance."
Excerpt from a call with StudentUniverse
Friday, January 19, 2024 11:05 PM
The first phone menu
"Welcome to Student Universe.
To make a reservation or view an existing reservation, please visit our website student universe dot com.
For travel within the US and Canada, and for general inquiries, please press one.
For travel outside the US and Canada, please press two."
Excerpt from a call with StudentUniverse
Friday, January 19, 2024 10:11 PM
What are the hours and when should I call?
StudentUniverse operates the call center for this 800-272-9676 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 157 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this StudentUniverse phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like StudentUniverse staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call StudentUniverse is Tuesday.The most busy day to call is Monday.Again, this is based on a sample of 157 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call StudentUniverse is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that StudentUniverse staffs the call center well on Tuesday.
Why call this StudentUniverse number?
Below is a sample of recent calls to StudentUniverse, and their purpose. Are any of these similar to the reason you are trying to call?
Cancellation inquiry: "I want to cancel half of my flight from Mumbai to New York due to a medical emergency."
- From a call lasting 22m 46s , Jan 19, 2024 11:05 PM
Question about refund process: "If they accept the request, they will send me the whole money."
- From a call lasting 18m 11s , Jan 19, 2024 10:11 PM
Change flight reservation: "I have a booking from Mumbai to Newark and I want to change the flight due to a medical emergency."
- From a call lasting 3m 24s , Jan 19, 2024 10:07 PM
More Ways to Contact StudentUniverse Customer Service
There are of course other ways to contact StudentUniverse customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and StudentUniverse will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- StudentUniverse customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is StudentUniverse's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a StudentUniverse agent. This phone number is StudentUniverse's best phone number because 942 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-272-9676 include and other customer service issues. Rather than trying to call StudentUniverse first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, StudentUniverse has 1 phone number. It's not always clear what is the best way to talk to StudentUniverse representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for StudentUniverse. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like StudentUniverse. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.