Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and SteelSeries will reply our your email.
How should I prepare for my conversation with SteelSeries?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with SteelSeries, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
The warranty period for SteelSeries products varies. For gaming controllers, keyboards, mice, and headsets, the warranty typically lasts one year from the date of purchase. For gaming accessories and other peripherals, the warranty can range from three months to one year. However, certain products may have an extended warranty, which is mentioned on the product page or in the packaging. Damages caused by accidents, misuse, or unauthorized modifications are not covered under warranty. To claim warranty, customers need to provide proof of purchase and may be required to return the product or provide additional information. For more specific information regarding warranty coverage, customers can refer to the product manual or reach out to SteelSeries support.
Click the link above to get answers to just about any SteelSeries customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
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Conclusion and closing notes
You came here to see SteelSeries's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a SteelSeries agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact SteelSeries anyways and help you with your issue. Over the last 18 months, 5,352 customers like you have come in search of a phone number for SteelSeries and helped us confirm they don't have one. Common reasons that people try to call SteelSeries customer support department include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call SteelSeries first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via email. Unfortunately, right now SteelSeries doesn't have any phone numbers. It's not always clear what is the best way to talk to SteelSeries representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If SteelSeries Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for SteelSeries, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from SteelSeries customers like yourself.
GetHuman does not provide call center services or customer support operations for SteelSeries. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SteelSeries. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.