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Pacific Gas and Electric Customer FAQ

Top Answers & How-to Guides

What is Pacific Gas and Electric's Phone Number?

The question we are asked most often is about how to talk to Pacific Gas and Electric customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a budget billing option to help manage my monthly bills?

Yes, Pacific Gas and Electric offers a budget billing option to help customers manage their monthly bills. This program, known as the...
Ask any question you have about Pacific Gas and Electric customer service, get an answer now.
Contact Pacific Gas and Electric customer service

Outages

What should I do in case of a power outage?

In case of a power outage, it is important to first check if the outage is affecting your neighbors as well or if it is isolated to...
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Services

What services does Pacific Gas and Electric offer?

Pacific Gas and Electric (PG&E) offers a comprehensive range of services to meet various energy needs. As a leading energy provider,...
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Payments

What are the accepted payment methods for my PG&E bill?

PG&E provides various convenient payment methods for your bill. You can make payments online using your bank account or credit/debit...
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Energy Programs

Are there any energy-saving programs or rebates available?

Yes, Pacific Gas and Electric offers a range of energy-saving programs and rebates to help customers reduce their energy consumption...
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Response Time

What is the average response time for service calls?

The average response time for service calls by Pacific Gas and Electric (PG&E) is generally within 24 hours. However, response times...
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Renewable Energy

Does PG&E offer renewable energy options?

Yes, PG&E offers a variety of renewable energy options to its customers. As part of its commitment to sustainability and reducing carbon...
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Moving

Can I transfer my service when moving to a new location?

Yes, customers can transfer their service when moving to a new location. Pacific Gas and Electric (PG&E) offers a convenient service...
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Gas Leak

What are the available options for reporting a gas leak?

If you suspect a gas leak, it is critical to report it promptly for everyone's safety. At Pacific Gas and Electric (PG&E), we offer...
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Budget Billing

Is there a budget billing option to help manage my monthly bills?

Yes, Pacific Gas and Electric offers a budget billing option to help customers manage their monthly bills. This program, known as the...
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Help me with my Pacific Gas and Electric customer service issue

Ask any question you have about Pacific Gas and Electric customer service. We will do our best to get you answers right away.
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