A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Thursday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 42 seconds.The longest hold times are on Sunday, and the shortest are on Tuesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · This number for Technical Support · Trilex products, press 1. SkyHi security products, press 2. Customer service, press 9. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for McAfee below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this McAfee phone number to document the phone system.
Here is how our research team describes the way the McAfee phone system greets you: Billing, recent charges, or managing your account, press 1. Possible fraud or scams, press 2. Identity protection questions, press 3. Technical support, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press #3
Below are some clips we've found from McAfee's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling McAfee customer service.
If you have questions about billing, recent charges, or your account, press one.
For help with possible fraud or scams, and identity thanks.
Just a moment while I transfer you.
Calls may be recorded for quality.
Thank you for contacting McAfee support."
Excerpt from a call with McAfee
Thursday, May 23, 2024 6:59 PM
The first phone menu
"Thanks for calling McAfee customer service.
If you need help with billing, refunds, or cancellations, press one.
For help with identity protection or potential scams and fraud, press two."
Excerpt from a call with McAfee
Friday, March 21, 2025 1:41 PM
What are the hours and when should I call?
McAfee operates the call center for this 866-622-3911 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 928 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with McAfee at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this McAfee phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like McAfee staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call McAfee is Saturday.The most busy day to call is Thursday, which averages 162% more phone calls by comparison.Again, this is based on a sample of 928 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Sunday, which is 1302% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call McAfee is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that McAfee staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
I thought my computer came with a year of free McAfee, which is why I was surprised to see that I had to register for the service after three months. I'm also now concerned that maybe it's going to auto-renew on me, and I don't want that to happen, either. Since I'm not quite sure what I signed up for when I purchased the computer, I thought the best thing I could do was call McAfee's 866-622-3911 phone number and just ask.
Luckily, it turned out to be a short phone call. Initially, I was concerned, because listening to the options, I realized there's probably a lot of reasons why people call. One big reason is because of issues with identity theft or fraud, but also, they could have billing or technical issues. When it comes to tech purchases, it seems like there are always issues, so I'm just happy that I didn't have to sit on hold for hours. I didn't even have to wait for two minutes as it turned out.
When I first called, I was greeted and received a list of options. The automated assistant said, "Thanks for calling McAfee customer service. If you have questions about billing, recent charges, or your account press 1. For help with fraud or possible identity scams, press 2. For all other technical support, press 3." At first, I wasn't sure which option to go with, but I decided that billing made more sense than support. After all, they should be able to sort out why I had the product and how I signed up for it. Plus, if necessary, I'm sure they could've just transferred me over to support.
After pressing three, a recording started playing that said, "Have you ever looked yourself up online and found your address, birth date, family members, or more? McAfee can help you stay protected against robo calls, scams, and more. Ask our representative about Internet Cleanup. Please hold a minute while I transfer you." An upbeat melody started playing for a few seconds, and then someone named Jay introduced himself and said thank you for calling.
Jay had a slight accent, but he was helpful and explained that the program came pre-registered with my computer system. We talked through my options and what the different plans would entail, along with billing options. By the time I hung up, I had a plan picked out that suited my needs, so I don't have anything to complain about.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call McAfee
If you have time to do a bit of reading before you call McAfee, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any McAfee customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to McAfee, and their purpose. Are any of these similar to the reason you are trying to call?
App not working: "It's like it says, like, the the the app is, like, broken."
- From a call lasting 4m 22s , Feb 21, 2025 9:40 PM
Antivirus issue: "My stuff is not working."
- From a call lasting 11m 3s , Feb 21, 2025 9:16 PM
Repair assistance needed: "Where where do I send it?"
- From a call lasting 1m 29s , Feb 21, 2025 9:12 PM
Information about why customers call McAfee is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, McAfee provides this option.
McAfee, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of McAfee, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Use this link to find customer service help through their website
As a last, sometimes only, resort- McAfee customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is McAfee's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a McAfee agent. This phone number is McAfee's best phone number because 9,162 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-622-3911 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call McAfee first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or facebook or twitter. In total, McAfee has 2 phone numbers. It's not always clear what is the best way to talk to McAfee representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for McAfee. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like McAfee. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
