How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this JetBlue TrueBlue phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3, then follow prompts.
Here is how our research team describes the way the JetBlue TrueBlue phone system greets you: Thank you for calling JetBlue. To continue in English, please remain on the line. To check the arrival or departure status for a flight today, please press 1. For reservations or general information, including TrueBlue, press 2. To book or inquire about a JetBlue Vacations air and hotel package, press 3.
Below are some clips we've found from JetBlue TrueBlue's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling JetBlue. To continue in English, please remain on the line.
We are currently experiencing longer than usual hold times due to weather in the northeast.
JetBlue dot com and our JetBlue mobile app are the best places to monitor your flight status.
If you are not traveling within the next twenty four hours, we kindly ask that you consider using our chat option on japaloo dot com or calling us at a later time.
As a reminder, it's easier than ever to book, change, cancel, or check the latest flight status online at dot blue dot com.
Thank you for your patience and understanding.
To check the arrival or departure status for a flight today, please press one.
For reservations or general information including True Blue, press two."
Excerpt from a call with JetBlue TrueBlue
Thursday, January 11, 2024 4:04 PM
The first phone menu
"Thank you for calling JetBlue. To continue in English, please remain on the line.
To check the arrival or departure status for a flight today, please press one.
For reservations or general and information including True Blue, press two."
Excerpt from a call with JetBlue TrueBlue
Sunday, March 24, 2024 5:30 PM
After you press 2
"To book to book a new reservation, press one.
To make changes to an existing reservation, including seat selection, press two."
Excerpt from a call with JetBlue TrueBlue
Thursday, March 21, 2024 4:23 PM
What are the hours and when should I call?
JetBlue TrueBlue operates the call center for this 800-538-2583 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 571 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this JetBlue TrueBlue phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like JetBlue TrueBlue staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call JetBlue TrueBlue is Sunday.The most busy day to call is Thursday, which averages 77% more phone calls by comparison.Again, this is based on a sample of 571 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call JetBlue TrueBlue is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that JetBlue TrueBlue staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why call this JetBlue TrueBlue number?
Below is a sample of recent calls to JetBlue TrueBlue, and their purpose. Are any of these similar to the reason you are trying to call?
Flight change request: "Can I go back to having direct flights instead of connecting flights?"
- From a call lasting 23m 35s , Apr 4, 2024 5:21 PM
Flight cancellation assistance: "I just looked at my trip, and I was shocked they canceled one of my return trips."
- From a call lasting 7m 30s , Mar 17, 2024 12:22 PM
Flight date change request: "We would like to extend our flight from Wednesday of the thirteenth of March thirteen to fourteen."
- From a call lasting 14m 57s , Mar 12, 2024 3:52 PM
Flight change due to weather: "I'm calling because we need to change our flight due to bad weather in New York."
- From a call lasting 21m 40s , Mar 9, 2024 8:04 PM
Cancellation request: "I need to cancel a reservation I made yesterday from LAX to JFK."
- From a call lasting 11m 27s , Feb 28, 2024 4:34 PM
Issue with voucher redemption: "I was told the voucher would be applied automatically, but it wasn't."
- From a call lasting 31m 25s , Feb 26, 2024 11:50 AM
Canceling trip, reinstating miles: "Hi. I have a confirmation code for a trip tomorrow, and, unfortunately, I have to cancel it. I was hoping you could help me just reinstate the miles back to my account."
- From a call lasting 16m 13s , Feb 25, 2024 5:10 AM
Assistance with TrueBlue family plan: "I need help merging my wife and grandson into my TrueBlue family plan."
- From a call lasting 13m 11s , Feb 16, 2024 3:25 PM
Flight cancellation rebooking: "I have the right to be rebooked on another flight, I have the right to be booked in a hotel tonight."
- From a call lasting 25m 39s , Feb 3, 2024 8:32 PM
Finding confirmation number: "I'm looking to get my confirmation number on a flight that we booked for tomorrow."
- From a call lasting 7m 27s , Jan 15, 2024 9:24 PM
More Ways to Contact JetBlue TrueBlue Customer Service
There are of course other ways to contact JetBlue TrueBlue customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- JetBlue TrueBlue customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is JetBlue TrueBlue's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JetBlue TrueBlue agent. This phone number is JetBlue TrueBlue's best phone number because 936 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-538-2583 include Cancel a Flight, Account Access, Points Redemption, Book a Flight, Missing Miles and other customer service issues. Rather than trying to call JetBlue TrueBlue first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, JetBlue TrueBlue has 1 phone number. It's not always clear what is the best way to talk to JetBlue TrueBlue representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for JetBlue TrueBlue. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like JetBlue TrueBlue. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.