JetBlue TrueBlue Customer Service Issues

I recently bought a flight on JetBlue from Newark, NJ (EWR) to Las Vegas, NV (LAS). As I am attempting to register for TRUEBLUE, I completed the booking and got a confirmation email, but I have not yet received a password. I encountered an error message when trying to create a new password, stating "An error occurred, please try again later," or "Oops, something went wrong." I have already attempted to resolve the issue by clearing my browser's cache and cookies, but the problem persists. Can you provide guidance on how I can obtain a password in order to access my TRUEBLUE account and link it to my flight reservation?

I recently had an unpleasant experience with the staff members of your airline. They found a "Let's go Brandon" mask offensive, yet did not have an issue with a BLM mask. This inconsistency in reacting to different statements is concerning to me. I feel that the airline's moral compass is heading in a troubling direction. As a result, I have decided that I will no longer choose to fly with your company for the foreseeable future. I believe that catering to "woke" culture may compromise safety and service standards. Sincerely, Greg S.

Regarding our TrueBlue account, When we signed up for the JetBlue credit card, my wife had an existing account in her name which prevented us from acquiring another account or transferring points to hers. We had to create a new account in my son-in-law's name to accumulate new TrueBlue points. Please note our details: - My name: John S. Crawford III, JetBlue account ending in [redacted] - Wife: Nancy E. Crawford - Son-in-law: Frank C. Shambarger IV We prefer speaking to a representative, not emails. You can reach us at [redacted] or [redacted]. Before dismissing our concerns, please review the monthly charges on our credit card. We are very frustrated and considering canceling the card if we do not receive a response within 48 hours.

I have not received the 70,[redacted] TrueBlue points that were supposed to be credited to my account for signing up for the Jet Blue Credit Card from Barclays Bank and meeting the spending requirement. Despite contacting customer service twice and being told the points were earned and should have been added months ago, they are still missing from my account. This has caused inconvenience and financial loss as I had to purchase flight tickets instead of using points. Jet Blue should credit my account with the 70,[redacted] points promptly. Additionally, to compensate for the trouble and expenses incurred, I should also receive the [redacted],[redacted] points from a later promotion held within the same timeframe as this unresolved issue.

I have a TrueBlue account, and I made separate bookings for two international flights using TravelBank credits for myself and another traveler. However, while trying to update the traveler details under the 'Manage flight' section in the 'Manage Trips' tab, I encountered an issue. I received an error message stating "Customer data incomplete" and tried to resolve it by providing the necessary information such as passport numbers. Despite filling out all the required fields, I keep encountering an error message saying "Oops! There seem to be some errors below. Please correct them. Emergency contact phone country code is invalid."

On September 17th, my husband, J. M., redeemed points to buy a one-way Coach ticket from MVY to DCA on October 10th for our daughter, K. M., who was traveling for a memorial service. Despite attempts to contact JetBlue regarding a change due to a family emergency, long hold times prevented us from making the adjustment. The airport staff couldn't help since the ticket was purchased with points. We then bought a revenue ticket through Expedia for the next day. I detailed this experience in an email to JetBlue but received no reply. Now, I'm inquiring about the status of the points used for the original ticket to rebook a one-way flight.

I recently booked a flight for myself, Elbert C, and my wife, Rosalyn C, just 20 minutes ago, on June 12 at 3:30 PM. We are True Blue members. I booked Flt [redacted] from MCO to Ric on Aug 4, and Flt [redacted] from Ric to MCO on Aug 10. My issue is that after booking, I was informed that I could assign seats on the website. However, all available seats seem to require an additional charge, including the aisle seats I prefer for me and my wife. I wanted us to be seated close to the front across from each other. It seems all seats come with a surcharge. Can someone assist us in assigning seats that meet our preferences without any extra cost? This situation is quite confusing. You can reach me at [redacted].

I made a flight booking for December [redacted] but had to cancel due to numerous flight cancellations. I rescheduled my vacation for January [redacted]. Originally booked under KQNMMI, which was cancelled, and the funds were transferred to my Travel Bank for rebooking under GRPTNQ. Later, I discovered this booking did not allow carry-ons, so I contacted customer service to upgrade to the next fare tier. Unfortunately, they advised me to cancel and rebook at a higher rate on my own, resulting in a loss of $[redacted]. The customer service representative I spoke with was unhelpful and rude. Despite multiple attempts to resolve the issue, I feel ignored and mistreated, which is disheartening. I even requested to speak to a supervisor, only to be given the runaround. I am deeply disappointed in JetBlue's lack of customer service.

I received an email from JetBlue on February 16, [redacted], offering [redacted] TrueBlue points for completing a survey. I completed the survey but haven't received the points yet. The email mentioned partnering with Phoenix Marketing International for market research. It was signed by Don Uselmann, Vice President, Loyalty. I am wondering if I am still eligible for the points. Thank you, Darryl D. JetBlue #[redacted] Email: [redacted]

In April, I contacted JetBlue regarding missing miles from my husband's and my round trip to Denmark on Iceland Air. I provided Iceland Air with our TrueBlue numbers, which did not appear on our boarding passes. I was advised I did not need to send or scan boarding passes for credit. However, after 9 months, the miles have not been credited. On November 8th, I tried a chat and, after waiting nearly an hour, the representative Briana disconnected when I inquired if I was speaking with a human. The interaction was unacceptable, and I have a screenshot of the chat. I am seeking mileage credit for our round trip on Iceland Air from NY to Copenhagen earlier this year.

I recently posted about a problem I had, but now I am reaching out specifically for assistance with my "TrueBlue" account. I lost my JetBlue credit card a few weeks ago and promptly informed Barclays Bank to cancel it and request a replacement. I used another card to pay the $11 fees for booking a round trip flight for my 16-year-old son due to not having my Jet Blue card. While booking, I noticed a charge for checked bags, even though they are usually free with the card. I have since received my replacement JetBlue card and would like to ensure I receive the free checked bags for my upcoming flight on February 9 for my son. I enjoy the benefits of my JetBlue credit card and wish to continue utilizing them. Thank you.

I have a flight booked for February 22nd from Ponce to JFK and then to Los Angeles, CA with the confirmation number SQHEIJ. However, there is an issue with my wife's name on the reservation and True Blue frequent flyer account. Her full name is Carmen Alicia Rivera Irizarry, but her father's second name is listed instead of her second surname. Her US passport only shows her with one second name, Carmen Alicia Rivera. I believe her passport number is on the True Blue record but can confirm if necessary. I would like to correct her name to match her passport, where it should be Carmen Alicia Rivera. This issue also applies to our return flight from FLL to SJU on March 12, [redacted], with the confirmation number JJRFMC. Thank you.

I noticed a charge of over $[redacted] on my credit card on May 2nd. I experienced a flight cancellation on April 30 while returning from JFK airport and was rebooked on a new flight to PBI. I'm concerned that the charge may be related to the rebooked flight. I had purchased a round trip ticket to JFK for April 27, returning on April 30, at the same price several months ago. I am requesting a full credit for the duplicate charge.

I recently applied for a new credit card to earn bonus points, which was approved smoothly. Unfortunately, I encountered an issue when attempting to use old points for a plane ticket to Barbados. I spent over $1,[redacted], believing it would fulfill the new card's requirements for points. However, I was distressed to find out that the points spent on the ticket could not be refunded and charged to the new card as advised by a customer service agent. Consequently, I missed out on receiving the promised bonus points. This experience has left me feeling very dissatisfied.

I need help canceling my flight on the website. After going to the Cancel Itinerary page, I can see my flights listed. However, I am unsure about the next steps as I am presented with the option to exit or click Next Payment. Clicking exit warns me it will stop changes, while clicking Next Payment leads me to a cancelFlight: ERRSSW.CANCEL.REFUND.MUL page without any additional options or buttons. I am uncertain if my cancellation was successful or if there is something further I need to do. Can anyone offer guidance on this issue?

Passenger: Suzanne V. Flight #: B6 [redacted] from Montego Bay, JM to Newark, NJ Flight Date: Saturday, June 24, [redacted] Issue: Flight Cancellation and Delay Request: Compensation and United Flight Reimbursement I am a loyal Jet Blue customer and credit card holder. My 6:00 pm flight on June 24, [redacted], was cancelled after multiple delays. The rescheduled flight at 10:30 am the next day experienced further delays and poor communication. After being shuttled 95 minutes away for a short hotel stay, the flight crew delay caused more confusion. The staff's lack of cooperation and information was frustrating, especially Alexandra who was unhelpful. Food vouchers were not offered, and staff were rude. Despite my attempts to switch flights and lack of updates, the flight continued to be delayed. I lost confidence and had to purchase a new ticket on another airline. I am requesting reimbursement for both my Jet Blue and United flights totaling $[redacted].82. Please reach out for further details or to discuss my experience. Best, Suzanne V.

I experienced a flight delay and eventual cancellation on Tuesday (JNREAM). Despite understanding the chaos caused by the delays, I was unable to locate my checked bag after extensive searching and waiting. I contacted customer service the next day and after a long wait, was informed that my bag was at JFK and could be sent to my address at 47 Canal Street, Apt #5, NY, NY [redacted]. I was provided with the bag number [redacted] and received a confirmation email. However, a subsequent email stated that the bag was en route to Orlando, leading to further confusion and delays. After multiple frustrating calls and assurances, I still haven't received my bag and have spent considerable time and money on resolving the issue. I am simply seeking a resolution to have my bag sent to my address without incurring extra costs and delays. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you for your understanding.

Complaint regarding the flight cancellation on 06/16/23 for Flight [redacted] with Confirmation DDDXXC: Our flight encountered a series of delays on the day of travel. Despite waiting until 5:15 pm to check in, the JetBlue agent did not arrive at the airport until 7:30 pm, which was already past the boarding time. Initially, we were informed of a delay originating from Ft. Myers Airport, where the incoming flight was delayed. Subsequent communications led us to believe that the plane was en route, only to find out two hours later that it had not left Ft. Myers. Ultimately, the flight was canceled around 11:00 pm. According to JetBlue's cancellation policy, a 3-hour delay or cancellation should result in a $12 voucher, which we did not receive. Additionally, the policy states that passengers should be automatically rebooked on the next available flight, but we never received notification of any rebooking arrangements. After contacting JetBlue on June 27th, we were informed that the next available flight was on July 1st, with no earlier options from nearby airports. Subsequently, we arranged our own flight from Albany, NY on June 30th at 7:00 am, resulting in additional inconvenience having to travel from Fishkill, NY to Albany at 3:30 am. We seek compensation for JetBlue's failure to adhere to their own policies and regulations, as well as reimbursement for the additional expenses incurred. Furthermore, I request a review of the seating issue experienced on a previous flight and reimbursement for parking fees accrued during this disrupted travel experience. I urge JetBlue to investigate and address the issues outlined above promptly. Thank you, J.C.

Dear Sir or Madam, I am Samira Ghanbarzadeh. On August 14th, I had a trip from JFK in New York to Burlington with a JetBlue flight (Turkish Airlines connection) scheduled for 20:35 (delayed until 21:09). Upon arrival in Burlington, I noticed that one of my bags was missing, which is causing me significant trouble as a new student in the area. The missing bag contains all my belongings. I kindly request your assistance in locating my bag and arranging for its delivery to me. Thank you for your prompt attention to this matter. Sincerely, Samira.

On October 4th, I was scheduled to depart from Boston to San Juan at 8:00 AM. However, while onboard, we were informed that the plane was too heavy and needed to get rid of some gas, causing a delay. Eventually, we were rerouted to Ft. Lauderdale to refuel, with some passengers needing to deplane due to lack of connecting flights. Despite confusion and lack of explanations from the crew, we eventually arrived in San Juan at 5:57 PM after a long wait and additional stops. As a loyal JetBlue customer since [redacted], I was disappointed with the overall experience despite the efforts of the crew. The lack of problem-solving and communication was evident, especially when simple solutions like offering vouchers were not implemented. The limited food options were challenging for me due to my gluten intolerance, and the extended delay affected my scheduled meeting in San Juan. I am now seeking information on how to obtain a refund for the significant delay beyond five hours and the unexpected stop in Ft. Lauderdale during what was meant to be a non-stop flight from Boston to San Juan. Flight [redacted] from Boston to San Juan on October 4th, [redacted], True Blue Number [redacted]