JetBlue TrueBlue Customer Service Issues

As a dedicated JetBlue customer, I have always enjoyed flying with your airline. However, my recent trip to Florida was marred by a fellow passenger bringing a cat on board, causing severe discomfort for my daughter and me as we are both highly allergic to cats. Despite bringing this to the attention of a JetBlue employee, I was informed that nothing could be done due to a full flight. Our allergic reactions persisted and affected our trip, causing symptoms like swollen, tearing, and twitching eyes, runny noses, swollen glands, difficulty breathing and swallowing, coughing, and sneezing. I contacted customer service and spoke to Cindy, a crew member, who then consulted with supervisor Pam. Unfortunately, they stated that no compensation would be offered. I am deeply disappointed by this lack of concern and feel that given the high cost of our flights, some form of compensation such as free flights should be provided to make amends for the distressing experience we had on the flight and the subsequent impact on our vacation. I trust that JetBlue values its customers and will address this matter with understanding and empathy. I look forward to your prompt response. Thank you.

Our flight from Nashville to Boston was delayed, leading to us being transferred to a flight to Heathrow instead of Dublin. This caused a delay of 6 hours, causing me to miss an important doctor's appointment. Upon arrival in Boston for our Dublin flight and being on time, we approached the JetBlue service desk for assistance. Despite explaining the situation politely, the response we received was disappointing. The agent refused to assist us, offering no explanation other than stating we needed to be at the airport 2 hours before takeoff, which was incorrect as we had a connecting flight and no checked bags. I look forward to hearing back from you.

I am looking to get compensation from JetBlue after they canceled my flight and I had to stay overnight at the airport. JetBlue is offering compensation in "TrueBlue" dollars as part of their standard process. Although the gate agent was initially providing hotel vouchers, they eventually ran out. I have contacted JetBlue via email, but they are suggesting I accept their standard offer and not pursue further compensation for the hotel stay.

I recently added my two kids to the Jetblue frequent flyer program. I created their accounts after buying the tickets and want to ensure that they earn points for our upcoming flight. Could someone explain how the frequent flyer program works for children? It appears they have individual accounts, but do their points get combined with mine? Currently, I only see my points, so I am unsure how to ensure they receive points for our trip.

Dear Jet Blue, I am following up on my previous inquiry regarding the missing final installment of 50,[redacted] points. It has been almost three months since I believe I met the $5,[redacted] spending requirement. I'm wondering if the $99 annual fee impacted this calculation. If needed, I can charge more to meet the threshold as I await clarification. Sincerely, Robert Sloane True Blue #[redacted] Sent from the updated AOL app for iOS.

I have a travel bank account for my grandchildren. One worked perfectly, while the other, my grandson, N.K. Jackson's account #[redacted][redacted] with $[redacted].79, is not working for his LGA to Tampa flight booking. I also need to book his flight with his sister to avoid the unaccompanied minor charge. Her confirmation code is MBDOTs. The travel system is only allowing one travel bank account when trying to book together. What steps should I take to resolve this issue? Thank you.

The contact number provided for speaking to a representative is ineffective. Instead of reaching a person, a recording stated a wait time of about [redacted] minutes, followed by a failed promise of a return call. The issue lies with the website, unresponsive on Chrome and Firefox browsers. Upon correctly entering departure and arrival airports and dates, the result is a loop back to the same page or an "External Error" message without further details. After approximately 20 attempts since the weekend, the problem persists, causing significant frustration. The advertised "5-minute average wait" for assistance does not reflect reality as no human contact is accessible. A prompt resolution to this matter would be greatly appreciated.

I booked a wedding ceremony in Colorado a week ago and experienced significant issues with JetBlue Flight [redacted]. After a two-hour delay on Sunday, 8/1/21, we were deplaned due to mechanical problems. I received an email about flying from JFK on Monday night, which led to me leaving LGA and returning to Connecticut, arriving at 7:00 p.m. This caused me to cancel officiating at the wedding scheduled for 5:30 p.m. on Sunday. Unfortunately, JetBlue's lack of professionalism made it impossible to arrange an alternative flight or speak to someone for assistance. I informed the wedding party promptly, but it was a challenge to find a replacement. As a clergyman, I understand that mishaps occur, but I believe JetBlue should compensate me for the damage to my professional reputation and the inconvenience caused to me and others. I can be reached at [redacted]. My JetBlue flight number is [redacted] from LGA to DEN with confirmation number JXIFYR. Rabbi Yehoshua H. [redacted] from Norwalk, CT.

I flew to Tampa on 7/2/[redacted] and was supposed to return on 7/9/[redacted]. However, when I arrived at the airport at 9:30 am for an 11 am flight, it was canceled. The staff at the desk were very rude. They said they couldn't rebook us until Monday, even though it was only Friday. They wouldn't let us go standby on the 3 pm flight, claiming it was sold out. The four of us are TrueBlue members, yet they were unhelpful. I asked if they could arrange an alternative flight or hotel but was told they were not a travel agent. We ended up booking Southwest at $[redacted] per couple. I received a bill for $[redacted].90 today and will pay it, but I am shocked by JetBlue's policy. The staff member's name was Assunta or something similar. She mentioned that since we used points, there was nothing she could do. I don't even know if my points were refunded.

I received notification that my husband's and my flight was changed. Unfortunately, the new time conflicts with an appointment I have with my mother at 4:30 on the same day. I tried to change our return date to November 18th to accommodate the appointment, but the link provided in the email only allowed me to accept the change, not make adjustments. I want our return flight to be on November 18th at 6:30 PM from West Palm, and we would also like seats similar to the ones we had. I have accepted the new flight arriving on November 12th at 5:05 PM but need to change the return date without incurring charges. Please confirm if this change is possible. Thank you, Kellyann and Steve Cardinale.

I called JetBlue customer service and left a voicemail agreeing to wait for a return call. After about an hour, they called back, but then put me on hold for 1 hour and 15 minutes without any updates. I need to rebook due to a schedule change and they mentioned involving a supervisor but nothing since then. I hope for the department's expected assistance. Booking number: LLJVZL, last name: White. Email: [redacted] Phone: [redacted] Thank you.

Subject: Concern Regarding Baggage Issue on Flight #[redacted] Dear Sir/Madam, I am writing to address an incident that occurred during my recent trip from Fort Lauderdale to Nassau, Bahamas on November 22nd, [redacted], on flight #[redacted] at 4:10 PM. Upon check-in, three bags were handed over to the representative, with the understanding that two were prepaid and the third was complimentary. The representative assured me that all bags would be processed accordingly. Subsequently, I was charged for two bags without issue. However, upon arrival in Nassau, only two bags were received while the third, containing women's apparel, was missing. This was initially mislabeled as children's apparel. I am inquiring about the status of the missing bag and its contents, valued at approximately $1,[redacted].00. I have already engaged with Tiffany (ID# [redacted]), who was understanding and helpful during our interaction. I kindly request assistance in locating the missing bag or any information on its whereabouts. Best regards, Clarice Rolle

Hello, I need assistance with obtaining a refund that was erroneously deducted. I booked a reservation for my daughter and her boyfriend, which I promptly cancelled within 24 hours. However, I was charged more than $[redacted] in fees. Fortunately, I have evidence to support my claim - a timestamped photo of the cancellation confirmation in my email inbox. The cancellation was done on the same day the reservation was made, November 22, [redacted]. Upon contacting customer service, I was informed that the cancellation was on the 24th, which is inaccurate. Despite explaining this, the agent was unhelpful and suggested waiting an additional 1.5 hours for further assistance. I remain on hold seeking resolution.

I am attempting to purchase points to reach Mosaic status this year. Unfortunately, the JetBlue website appears to be down, or my login credentials are not functioning correctly. I have been unable to reach anyone over the phone at JetBlue for assistance. Could you please investigate this issue and provide guidance on how to access the website to purchase points for Mosaic status? Thank you for your help. Name: Terence M. Trueblue #: [redacted] Email: [redacted] Password: farley01

I am Howard F., and I flew on flight [redacted] on December 27 with confirmation number KJKQNW from Liberia, Costa Rica to JFK. My assigned seat was 15C. Unfortunately, the screen in front of my seat was not functioning during the 6-hour flight. Despite the flight attendant's attempts to assist, the issue persisted. Instead, a travel voucher was promised to be sent to my email, [redacted] Unfortunately, I have yet to receive it and would appreciate a reissue. My Jet Blue number is B[redacted]5.

I recently received an email from JetBlue informing me of the cancellation of flight #[redacted] BOS-TAM scheduled for Dec 27, which left my sons and I without a flight to spend Christmas with my parents. Despite the option to travel on the next available JetBlue flight at no extra cost upon flight cancellation, the long wait time of "[redacted] minutes" made it impossible for me to rebook by phone. I had to quickly find an alternative flight online, which resulted in purchasing three one-way tickets for a total of $2,[redacted].39, nearly three times the original ticket price. I urgently ask for a refund of $1,[redacted].37 and emphasize the importance of JetBlue honoring its cancellation policy to prevent customers from being overcharged due to last-minute flight changes. The lack of follow-up from JetBlue and the inflated ticket prices have left me feeling frustrated and financially burdened.

My spouse and I flew back on JetBlue Flight [redacted] from Florida to NY yesterday. We have always appreciated JetBlue for their pleasant onboard environment and great service. Unfortunately, on this occasion, the flight attendants appeared unfriendly, barely communicated, and seemed disinterested. The flight lasted 2 hours and 39 minutes. Upon arrival, we were instructed to go to carousel number 4 to collect our $60 checked bags. We waited for 1 hour and 45 minutes with no updates on when to expect our luggage. The taxi that arrived to collect us waited almost 2 hours and charged an extra $50 for the delay. This experience was vastly different from our past flights with JetBlue and may very well be our last one with your airline. I understand that issues can arise, but the poor treatment suggests a lack of oversight. - FK

I am having trouble accessing my TrueBlue Frequent Flyer account due to not having access to the linked email anymore. Even though I have the old password, the TrueBlue site prompts me to reset the account using the email address. I would like to update my account with a new email to regain access and manage my recent mileage. My TrueBlue account number is [redacted], you can contact me at [redacted] or reach me via [redacted] Thank you.

I used my TrueBlue points to book a trip, but had to cancel my return flight due to a family emergency. After rebooking for a week later near Thanksgiving, my new flight cost more, but I used my points again. I filed for a refund with Alliance Global insurance, who now needs details of the monetary amounts and refunds I received for taxes, fees, and rebooking costs. Originally, my flight was $[redacted] round trip, but the next one-way flight was $[redacted] due to the holiday. I provided my aunt's death certificate as requested. The insurance company asked for specifics on the financial transaction. Any help would be appreciated. The return flight is on November 21 from SJD to HLN, and the canceled flight was on November 17 with the TrueBlue # B[redacted]1 under the name Diane Kavanagh.

I am looking to use TrueBlue points to purchase round trip tickets for my wife and myself from JFK to Punta Cana. Currently, I have [redacted] points and plan to transfer additional points from American Express. Before transferring, I need to know if my wife has TrueBlue points we can use. My TrueBlue account number is [redacted], and my name is Alan Parter. My wife, Kathryn Parter, does not know her account number. I would appreciate it if you could provide me with information on her points balance, how to combine our points, add any necessary points, and book our tickets to and from Punta Cana. I am willing to provide any required details. Thank you for your assistance.