JCPenney Customer Service

Contact JCPenney & solve common issues

Use JCPenney's Phone Number

JCPenney's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about JCPenney. Below you will also find the phone and non-phone-based contact information we've gathered.

JCPenney: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for JCPenney.
There's more!
Click below to show 11 more questions, answers, and complete guides to common JCPenney customer support problems.

Contacting JCPenney customer support

Below you can compare and contrast the 6 ways to contact JCPenney by looking at which ones are the fastest and which ones other customers recommend the most for solving JCPenney customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact JCPenney across the following channels: Phone, Web, Facebook, Twitter, Chat, Email.

Phone number / contactWaitVotes
800-322-1189
Customer Service
7 mins144
Online Help at jcpenney.com
Customer Service
< 38 hrs168
facebook.com/jcp
Customer Service
38 mins281
@askJCP
Customer Service
2 mins418
Live Chat at jcpenney.com
Customer Service
2 mins196
support@jcp.com
Customer Service
< 10 hrs391

Does GetHuman work with JCPenney?

GetHuman does not work with JCPenney's customer support operations, directly or in any other way. GetHuman has no partnership or relation to JCPenney at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check JCPenney's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting JCPenney at a Glance

JCPenney has 1 chat option
JCPenney has 1 customer email
JCPenney has 1 help forum
JCPenney has 1 twitter handle
JCPenney has 1 facebook page
Contact information overview

Answered on this page:

How Do I Find Black Friday Deals for JC Penney?
What types of payment does JC Penney accept?
How Do I Return an Item to JC Penney from Their Black Friday Sale?
How long does it take to receive a refund for returned items?
Can I return an item purchased online in-store?
How Do I Track My JC Penney Order?
How Do I Return an Item to JC Penney from Their Cyber Monday Sale?
Solutions to common issues

Contacting Other Companies

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