How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Extra Space Storage phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Here is how our research team describes the way the Extra Space Storage phone system greets you: Thank you for calling Extra Space Storage. But it's been your Suprema Australia. If you are calling about renting a storage space or would like to check our rates and availability, please press 1. For your account balance or to make a payment, please press 2. If you already made a reservation and have questions or want to make a change, please press 3. For information about options, please press 4. For all other questions, please press 5.
Below are some clips we've found from Extra Space Storage's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Extra Space Storage.
If you are calling about renting a storage space or would like to check our rates and availability, please press one.
For your account balance or to make a payment, please press two."
Excerpt from a call with Extra Space Storage
Friday, March 22, 2024 7:43 PM
The first phone menu
"Thank you for calling Extra Space Storage.
If you are calling about renting a storage space or would like to check our rates and availability, please press one.
For your account balance or to make a payment, please press two."
Excerpt from a call with Extra Space Storage
Friday, March 22, 2024 7:43 PM
What are the hours and when should I call?
Extra Space Storage operates the call center for this 855-217-4333 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 88 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Extra Space Storage phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Extra Space Storage staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Extra Space Storage is Thursday.The most busy day to call is Tuesday, which averages 217% more phone calls by comparison.Again, this is based on a sample of 88 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Quietest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Extra Space Storage is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Extra Space Storage staffs the call center well on Thursday.
Why call this Extra Space Storage number?
Below is a sample of recent calls to Extra Space Storage, and their purpose. Are any of these similar to the reason you are trying to call?
Locked out of building: "The gate and door won't let me in, need help getting back in to lock up the office."
- From a call lasting 17m 38s , Mar 28, 2024 11:41 PM
Payment discrepancy inquiry: "I was trying to see if it's a hundred dollars to pay, and I was trying to see because I started off with sixty four sixty four dollars and forty five cents."
- From a call lasting 5m 40s , Mar 28, 2024 2:34 AM
Complaint about parking issue: "The person in 835 was parked in front of my unit and wouldn't move when I needed to access my storage."
- From a call lasting 7m 13s , Mar 22, 2024 7:43 PM
More Ways to Contact Extra Space Storage Customer Service
There are of course other ways to contact Extra Space Storage customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Extra Space Storage customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Extra Space Storage's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Extra Space Storage agent. This phone number is Extra Space Storage's best phone number because 720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-217-4333 include and other customer service issues. Rather than trying to call Extra Space Storage first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Extra Space Storage has 1 phone number. It's not always clear what is the best way to talk to Extra Space Storage representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Extra Space Storage. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Extra Space Storage. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.