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Extra Space Storage Customer FAQ

Top Answers & How-to Guides

What is Extra Space Storage's Phone Number?

The question we are asked most often is about how to talk to Extra Space Storage customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I manage my account online?

To manage an Extra Space Storage account online, visit extraspace.com and select the "Manage Account" option. After logging in,...

How do I terminate my rental agreement?

To end a rental agreement with Extra Space Storage, one should review their agreement for termination terms, provide written...
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Recent Extra Space Storage Customer Questions

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Reservation and Access

Can I change my reservation at Extra Space Storage?

Customers can adjust their reservations at Extra Space Storage, such as changing unit size, duration, or move-in date....
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Is there 24-hour access to my storage unit?

Extra Space Storage locations can have different access hours, and while some offer 24-hour access, many do not. Customers...
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How can I reserve a storage unit?

To reserve a storage unit, individuals can either go online to the Extra Space Storage website to search for available units or...
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What are the access hours for Extra Space Storage?

Access hours at Extra Space Storage can differ by location, typically ranging from early morning to late evening, with some...
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Additional Services

Can I find moving supplies at Extra Space Storage?

Extra Space Storage usually stocks various moving supplies like boxes, tape, and packing materials at their facilities....
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What should I do if I forget my access code?

If a customer forgets their access code for Extra Space Storage, they should first check their rental documentation or emails...
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Security and Insurance

What security features does Extra Space Storage provide?

Extra Space Storage provides various security measures, including electronic gate access, 24/7 video surveillance, and on-site...
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Does Extra Space Storage offer insurance for stored items?

Extra Space Storage generally provides options for insurance on stored items, but standard rental agreements may not cover...
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Payment and Discounts

What payment options are accepted?

Extra Space Storage offers multiple payment options including credit and debit cards, electronic checks, and auto-pay setups....
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Are there discounts available for long-term rentals?

Extra Space Storage frequently provides a variety of promotions, including potential discounts for long-term rentals, which can...
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Unit Information

What storage unit sizes are available at Extra Space Storage?

Extra Space Storage has a wide selection of unit sizes to meet various needs, ranging from small units like 5 x 5 feet for...
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What items are prohibited in Extra Space Storage units?

Extra Space Storage prohibits various items to maintain safety and security, including hazardous materials like flammables and...
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Is there climate-controlled storage at Extra Space Storage?

Extra Space Storage provides climate-controlled units at numerous locations to safeguard belongings from severe weather...
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Account Management

How can I manage my account online?

To manage an Extra Space Storage account online, visit extraspace.com and select the "Manage Account" option. After logging in,...
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How do I terminate my rental agreement?

To end a rental agreement with Extra Space Storage, one should review their agreement for termination terms, provide written...
Read more
We look to the Extra Space Storage issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Extra Space Storage issues reported to GetHuman
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