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Direct Line Insurance Customer FAQ

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What is Direct Line Insurance's Phone Number?

The question we are asked most often is about how to talk to Direct Line Insurance customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What payment options are available?

Direct Line Insurance offers various payment options to suit customers' preferences. You can choose to pay annually or spread the cost...
Ask any question you have about Direct Line Insurance customer service, get an answer now.
Contact Direct Line Insurance customer service

Insurance Offerings

What types of insurance do you offer?

Direct Line Insurance offers a comprehensive range of insurance policies to cater to various needs. Our diverse product lineup includes...
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Policy Amendments

Can I amend my policy online?

Yes, you can easily amend your policy online with Direct Line Insurance. Our user-friendly online portal allows you to make changes...
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No Claims Discount

What is the no claims discount?

A no claims discount (NCD) is a reward given to policyholders who haven't made any claims on their insurance policy during a specific...
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Can I transfer my no claims discount from another insurer?

Yes, you can transfer your no claims discount from another insurer to Direct Line Insurance. We understand the value of your no claims...
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Excess Explanation

What is the excess and how does it work?

The excess is the amount of money you agree to pay towards a claim before your insurance coverage kicks in. It is a standard component...
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Breakdown Cover

Do you offer breakdown cover?

Yes, at Direct Line Insurance, we offer comprehensive breakdown cover to help you in case of any roadside emergencies. We understand...
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Vehicle Changes

Can I change the vehicle on my policy?

Yes, you can change the vehicle on your policy with Direct Line Insurance. They understand that circumstances may change, and you may...
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Payment Options

What payment options are available?

Direct Line Insurance offers various payment options to suit customers' preferences. You can choose to pay annually or spread the cost...
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Help me with my Direct Line Insurance customer service issue

Ask any question you have about Direct Line Insurance customer service. We will do our best to get you answers right away.
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