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DTE Energy Customer FAQ

Top Answers & How-to Guides

What is DTE Energy's Phone Number?

The question we are asked most often is about how to talk to DTE Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Login Info for My DTE Energy Account?

If you created an account online with DTE Energy and forgot your login credentials, you can follow the steps above to retrieve your...

How Do I Switch Ownership of a DTE Energy Account?

This article describes how to change the ownership of a DTE Energy account if you are moving into or out of a home in the Detroit area....
Ask any question you have about DTE Energy customer service, get an answer now.

Recent DTE Energy Customer Questions

How late can I call and set up payment arrangements today

The customer service hours for DTE Energy are typically from 8 a.m. to 6 p.m., Monday through Friday. It's recommended to call during these hours if you wish to set up payment arrangements. However, please understand that actual operations might vary depending on certain circumstances or holidays. It's always a good idea to call as early as possible to assure you are able to speak with a representative.
Asked Apr 13, 2024 2:48 PM

Help me with my DTE Energy customer service issue

Account Management

How Do I Recover My Login Info for My DTE Energy Account?

If you created an account online with DTE Energy and forgot your login credentials, you can follow the steps above to retrieve your...

How Do I Switch Ownership of a DTE Energy Account?

This article describes how to change the ownership of a DTE Energy account if you are moving into or out of a home in the Detroit area....

Service Setup

How Do I Set Up Service with DTE Energy?

If you moved and need to setup service with DTE Energy, there are a couple of things that you should know before you start. We detail...

How do I transfer my service to a new address?

To transfer your service to a new address with DTE Energy, you can easily do so online through your account. Simply log in to your...

Billing and Payments

What Do I Do If There's an Overcharge on My DTE Energy Account?

The BudgetWise Billing program from DTE Energy calculates monthly payments based on the previous year's energy usage but adjusts quarterly....

How can I request a payment extension?

To request a payment extension with DTE Energy, you can contact our customer service team. They will work with you to review your account...

What payment options do you offer?

DTE Energy offers a range of payment options to suit various customer preferences. We understand the importance of flexibility and...

Outages and Repairs

How do I report a power outage?

To report a power outage to DTE Energy, you can do so by notifying them through their designated channels. This can include calling...

Can I schedule a maintenance appointment for my equipment?

Yes, you can schedule a maintenance appointment for your equipment with DTE Energy. Our goal is to ensure the smooth and efficient...

Energy Programs

What are the available energy-saving programs?

DTE Energy offers a range of energy-saving programs designed to help customers conserve energy and reduce their utility costs. These...

Are there any rebates or incentives for energy-efficient upgrades?

Yes, DTE Energy offers several rebates and incentives for energy-efficient upgrades. These programs aim to encourage customers to make...

Customer Support

What is the average response time for customer inquiries?

The average response time for customer inquiries at DTE Energy varies depending on the nature and complexity of the inquiry. However,...
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