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Charles & Colvard, Ltd. Customer FAQ

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What is Charles & Colvard, Ltd.'s Phone Number?

The question we are asked most often is about how to talk to Charles & Colvard, Ltd. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What payment methods do you accept?

At Charles & Colvard, we strive to provide a hassle-free shopping experience. Therefore, we offer a range of convenient payment methods...
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Ring Size

How can I determine my ring size?

Determining your ring size can be done in a few ways. You can visit a local jeweler to have them measure your finger, use an online...
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Company Overview

What is Charles & Colvard, Ltd. known for?

Charles & Colvard, Ltd. is renowned for being a leading global supplier of lab-created moissanite gemstones. As the original manufacturer...
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Moissanite Comparison

What is the difference between Moissanite and diamonds?

Moissanite and diamonds differ in several aspects. Firstly, moissanite is a gemstone made of silicon carbide, while diamonds are composed...
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Sustainability

Is Moissanite a sustainable gemstone?

Yes, Moissanite is a sustainable gemstone. Unlike traditional diamonds, Moissanite is laboratory-grown, which minimizes the environmental...
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Customization

Can I customize my Moissanite jewelry?

Yes, absolutely! At Charles & Colvard, we understand that every individual has unique preferences and desires when it comes to their...
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Warranty

Does Charles & Colvard, Ltd. offer a warranty?

Yes, Charles & Colvard, Ltd. offers a warranty for their products. We take pride in the quality and craftsmanship of our jewelry, and...
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Certificates

Do you provide certificates of authenticity for your Moissanite products?

Yes, we provide certificates of authenticity for all our Moissanite products. At Charles & Colvard, we understand the importance of...
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Return Policy

What is your return policy?

Our return policy at Charles & Colvard, Ltd. is designed to ensure complete customer satisfaction. We offer a 30-day return period...
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Financing

Does Charles & Colvard, Ltd. offer financing options?

Yes, Charles & Colvard, Ltd. offers financing options for their customers. They understand that purchasing fine jewelry can be a significant...
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International Shipping

Do you ship internationally?

Yes, Charles & Colvard, Ltd. offers international shipping for our customers worldwide. We understand that our customers come from...
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Payment Methods

What payment methods do you accept?

At Charles & Colvard, we strive to provide a hassle-free shopping experience. Therefore, we offer a range of convenient payment methods...
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Ask any question you have about Charles & Colvard, Ltd. customer service. We will do our best to get you answers right away.
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