Does Brinks Home Security offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8am-8pm CST.The least busy day is Saturday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Brinks Home Security below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Brinks Home Security phone number to document the phone system.
Here is how our research team describes the way the Brinks Home Security phone system greets you: Thank you for calling brinks home. Are you calling about an account you have with us?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "No", then hold for a representative.
Below are some clips we've found from Brinks Home Security's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling Brinks Home.
Are you calling about an account you have with us?
Product and
I didn't find this number in our records.
Let's try another way. Please say or enter a different ten digit phone number"
Excerpt from a call with Brinks Home Security
Sunday, March 24, 2024 5:11 PM
The first phone menu
"Thank you for calling Brinks Home.
Due to inclement weather in the Dallas area, hold times may be longer than usual.
We apologize for the inconvenience, and we'll get to your call as soon as possible.
Thank you. Due to inclement weather in the Dallas area, hold times may be longer than usual.
We apologize for the inconvenience and we'll get to your call as soon as possible.
Thank you.
Are you calling about an account you have with us?
Sorry. Could you repeat that? If you are calling about an account you have with us, please press one.
Otherwise, press two."
Excerpt from a call with Brinks Home Security
Wednesday, June 5, 2024 3:13 PM
What are the hours and when should I call?
Brinks Home Security operates the call center for this 800-447-9239 phone number Mon-Sun 8am-8pm CT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 226 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Brinks Home Security call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Brinks Home Security phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Brinks Home Security staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Brinks Home Security is Saturday.The most busy day to call is Wednesday, which averages 119% more phone calls by comparison.Again, this is based on a sample of 226 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Brinks Home Security is Friday.
Why Customers Call Brinks Home Security
Below is a sample of recent calls to Brinks Home Security, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about security service: "I'm looking for new service."
- From a call lasting 23m 13s , Sep 11, 2024 4:05 PM
Security system installation inquiry: "I just want to know when somebody's coming to hook up my security system."
- From a call lasting 19m 52s , Aug 15, 2024 7:50 PM
Requesting home security system quote: "I am trying to find out what it would cost to get a secure system for my house."
- From a call lasting 16m 20s , Jun 24, 2024 11:59 PM
Billing discrepancy: "I've seen that you guys have debited my account for, like, five dollars more than it should have been last month and this month, and I'm not understanding why."
- From a call lasting 62m 46s , Feb 21, 2024 7:36 PM
Account verification assistance: "I just installed a security system an hour ago and called Brink's, but they have no record of me, need to verify my account."
- From a call lasting 15m 28s , Feb 6, 2024 9:30 PM
Account setup confirmation: "I'm just wondering if my account has been set up with you people."
- From a call lasting 2m 23s , Feb 6, 2024 9:27 PM
Alarm not going off: "I'm calling about the alarm not going off at one nine zero three East two hundred forty fifth Street."
- From a call lasting 4m 34s , Jan 14, 2024 9:21 AM
Requesting footage for court: "I have a court case and needed footage from my Ring camera to show what time I left my house on November second."
- From a call lasting 3m 11s , Jan 1, 2024 11:54 PM
Information about why customers call Brinks Home Security is extracted from issues that customers have reported to GetHuman.
This is Brinks Home Security's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Brinks Home Security agent. This phone number is Brinks Home Security's best phone number because 57,413 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-447-9239 include Billing, Transfer Service, Cancel Service, Account Access, Service Setup and other customer service issues. Rather than trying to call Brinks Home Security first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Brinks Home Security has 1 phone number. It's not always clear what is the best way to talk to Brinks Home Security representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Brinks Home Security. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Brinks Home Security. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.