A:Press 0 at the first prompt. For US and Canadian callers.Our free phone can also navigate phone menus to get a live human at Audible.com for you.
Q:
Does Audible.com offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 53 seconds.The longest hold times are on Saturday, and the shortest are on Thursday.You can skip the hold time for free.
24 hours, 7 days · Press 0 at the first prompt. For International callers. · For customer service, dial 8. For the operator, dial 0. If you know your party's extension, dial it at any time.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Audible.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Audible.com phone number to document the phone system.
Here is how our research team describes the way the Audible.com phone system greets you: Visually impaired, press 1. Cancel your membership, press 2. Questions about your listening experience, press 3. Technical issues, press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first prompt. For US and Canadian callers.
Below are some clips we've found from Audible.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. You've reached Audible.
Our menu has several options. Please choose from the following.
If you are visually impaired, press one.
And we'll do our best to connect you with an accessibility specialist.
To cancel your membership, press two.
Have a question about your listening experience?"
Excerpt from a call with Audible.com
Friday, March 22, 2024 5:06 PM
The first phone menu
"Hi. You've reached Audible.
Our menu has several options.
For all other questions, stay on the line, and we'll connect you to a listening expert.
Please choose from the following. If you are visually impaired, press one, and we'll do our best to connect you with an accessibility specialist.
To cancel your membership, press two.
Have a question about your listening experience? Press three for assistance.
Having technical difficulties? Press four.
To repeat this menu, press five."
Excerpt from a call with Audible.com
Friday, October 18, 2024 4:14 PM
What are the hours and when should I call?
Audible.com operates the call center for this 888-283-5051 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 490 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Audible.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Audible.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Audible.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Audible.com is Sunday.The most busy day to call is Tuesday, which averages 107% more phone calls by comparison.Again, this is based on a sample of 490 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Saturday, which is 552% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Audible.com is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Audible.com staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
I have a dyslexic middle-schooler and I'm attempting to figure out the best way to help her out. One thing that I've seen suggested in online communities is Audible. Audio books are a great way to help bridge that gap in reading, but I didn't know much about the Audible service and I wanted to know if it's better to get a subscription directly through Audible or via Amazon. While I could do an online search, I felt this would be better answered by a person.
Overall, I had a decent experience dealing with their customer service. The call itself was not terribly long, but the customer service is definitely outsourced. It strikes me as odd that a company that specializes in audio solutions can't do better.
There are a lot of reasons why people might call, and given that a large section of their target audience is probably blind, I imagine they get a lot of phone calls. Going online to look for customer service probably isn't a normal thing for some of their target audience. Regardless, I wish they had hired employees who speak clear English because the second half of my call would have gone more smoothly.
When I first called Audible, the system told me that I could dial 1 if I knew my party's extension. I didn't, so I waited a second, and then it asked me to dial 8 for customer services or 0 for the operator. I did pause to consider if I wanted customer services or the operator, but then, I opted for customer services.
After pressing 8, a very clear automated voice outlined several options to me stating, "Hi you’ve reached Audible. Our menu has several options. Please choose from the following: If you are visually impaired, press 1, and we will do our best to connect you with an accessibility specialist. To cancel your membership, press 2. Have a question about your listening experience? Press 3 for assistance. Having technical issues, press 4." It added to stay on the line for other questions.
Everything up to this point was clear and easy to understand, but after two minutes and 54 seconds, I was connected to a real person who had a very thick accent. Eventually, I got answers to most of my questions, but it took a long time. I had to keep asking her to repeat things, and it was very annoying.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Audible.com
Below is a sample of recent calls to Audible.com, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble returning books: "I'm having trouble returning some of my books."
- From a call lasting 35m 39s , Nov 16, 2024 10:22 PM
Request for credit refund: "So I want my credit back, please."
- From a call lasting 10m 18s , Nov 4, 2024 4:01 AM
Inquire about canceling account: "Oh, you're checking to see how easy it might be to do that?"
- From a call lasting 1m 48s , Oct 27, 2024 11:57 PM
Connecting to Audible UK: "Can you like, connect me to Audible UK?"
- From a call lasting 3m 28s , Oct 24, 2024 6:14 AM
Book return request: "I'd like to return a book that turns out I've already read and I cannot wanna listen to it again."
- From a call lasting 7m 2s , Oct 23, 2024 2:22 PM
Information about why customers call Audible.com is extracted from issues that customers have reported to GetHuman.
Online chat link. Wait to be connected to representative.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Audible.com provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Audible.com will reply our your email.
Audible.com Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
Audible.com, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Audible.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Audible.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Audible.com agent. This phone number is Audible.com's best phone number because 15,900 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-283-5051 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Audible.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or chat or email or web. In total, Audible.com has 2 phone numbers. It's not always clear what is the best way to talk to Audible.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Audible.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Audible.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
