Audible.com Customer Service Issues

Dear Customer Service, I recently discovered I have been unknowingly paying for an Audible membership since around January [redacted]. The charges were made on a partner card, so I didn't receive any notifications about the transactions as my husband is the main cardholder. I don't have any recollection of having any dealings with Amazon. It appears that I have a blocked Audible account, preventing me from accessing it or canceling the membership. Despite numerous attempts, I cannot sign in due to alerts of suspicious activity. I am unable to use my password or the sent OTP code. The account is entirely inaccessible to me. How can charges be made if I have no access to my account? I need guidance on canceling the unused membership and obtaining a refund for the charges I couldn't see over the years. Thank you, Nora K.

I was charged for an Audible monthly membership even though I previously cancelled it before the billing cycle ended. I received an email from Audible confirming my cancellation. Despite this, I was still charged on May 5, even though my billing cycle ends on May 11. I have the email as evidence of my cancellation and I am requesting a full refund.

After being on hold last night and speaking with Amazon agents, my husband and I discovered we've been double charged for Audible. It seems the charges go back to at least January. I have been an Audible member for many years, with payments coming from my checking account. Strangely, my husband, who has never used Audible, is being charged on his American Express. The person I spoke to last night suggested cancelling the subscription or the American Express payment, but neither solution is acceptable to us. I'm unsure how to resolve this issue and would appreciate any assistance.

I have been repeatedly charged $16.18 on two of my accounts, and I suspect fraudulent activity. When I tried to report this over the phone, the customer service agent was rude and did not allow me to explain properly. Despite providing my email address, she claimed it was incorrect. This further raises my concern as I do not see why my email would be linked to unauthorized charges. The agent kept interrupting me and asking me to repeat myself, but when I mentioned escalating the issue due to the poor service, suddenly she could hear me perfectly. I am extremely frustrated by this experience. - J. M.

I am currently on hold and recently noticed that my 2 credits have disappeared. I was under the impression that I had them before the hold was placed. I need clarification regarding whether the credits are lost due to the hold. I am looking for a straightforward response to this query. Please avoid responding with an unrelated question or asking if the issue has been resolved. Can you please address my specific concern? I am awaiting an answer about the status of the 2 missing credits during this time. Thank you.

Dear Audible Team, I hope you are doing well. I am writing to express my concern about a recent charge of $14.95, equivalent to 60.14 soles in my country, on my debit card for a plan I never chose or requested. My only prior interaction with Audible was a free trial that I never used, so I was surprised to see this charge on my account today. Unfortunately, this charge came at a time when I had set aside that balance to pay important bills. My account history shows that I never listened to or played an audiobook since signing up for the free trial. Therefore, I kindly request that you review this situation and consider a refund for this unauthorized charge on my account. I am providing my information for verification: Name: J. Espinoza S. Email: [redacted] Card Number: [redacted] Phone Number: [redacted] Location: Peru I appreciate your attention to this matter and thank you for any assistance you can provide. Today, more than ever, I need those funds to meet my financial commitments. Thank you for your understanding. Sincerely, J. Espinoza S.

Hello, I was charged for an Audible membership two days ago without my knowledge. Despite trying the 30-day free trial and searching for my membership status in recent weeks, I couldn't find any indication that I had an active membership nor could I delete my account. I emailed [redacted] on September 22nd but have not received a response. I am kindly requesting a refund. Thank you.

I recently received two invoices from Audible, but I am confused about what they are for. I cancelled my free trial on 12 November [redacted] before the deadline, yet I was still charged €13.81 on 13 November and €14.03 on 17 November. I have since blocked these direct debits, and now I am unsure if I will still be charged and if I will receive a refund. Could you please provide clarification on this matter? Thank you.