How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Apollo Group phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from Apollo Group's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Apollo Education Group. More information about Apollo Education Group and its subsidiaries, which includes the University of Phoenix, can be obtained on the company's website at w w w dot Apollo dot e d u.
At any time during this menu, you may press the pound key to return and hear it again.
For employment verification, please contact the work number.
To verify a check, please press one."
Excerpt from a call with Apollo Group
Wednesday, January 10, 2024 4:02 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling the thank you for calling Apollo Group.
Your call may be recorded for quality and training purposes.
University of Phoenix. My name is Jeremy. How can I help you?"
Excerpt from a call with Apollo Group
Wednesday, January 3, 2024 4:15 PM
What are the hours and when should I call?
Apollo Group operates the call center for this 800-990-2765 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 3,565 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Apollo Group phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Apollo Group staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Apollo Group is Tuesday.The most busy day to call is Thursday, which averages 112% more phone calls by comparison.Again, this is based on a sample of 3,565 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Apollo Group is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Apollo Group staffs the call center well on Tuesday.
Why call this Apollo Group number?
Below is a sample of recent calls to Apollo Group, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with Bitcoin payment: "Bitcoin doesn't work for me, is there no other way to pay for a subscription?"
- From a call lasting 2m 57s , Mar 26, 2024 3:33 PM
Trouble logging into account: "I'm having problems logging in with the original password Apollo Group gave me."
- From a call lasting 2m 54s , Mar 13, 2024 10:59 PM
Issue with TV subscription order: "I had a ten day free trial with Apollo TV, but it expired, so I ordered a four month subscription, but it hasn't shown up yet."
- From a call lasting 2m 59s , Mar 8, 2024 11:02 PM
Subscription payment issue: "I'm trying to pay for a subscription, but the payment process is different from what I'm used to."
- From a call lasting 4m 35s , Mar 4, 2024 6:37 PM
Activating Apollo Group TV app: "I'm trying to activate the Apollo Group TV app on my Fire Stick."
- From a call lasting 7m 29s , Feb 26, 2024 11:49 PM
App installation assistance: "I'm trying to contact Apollo Group TV to get set up instructions to put the app on my Fire Stick."
- From a call lasting 3m , Feb 26, 2024 11:34 PM
Misdirected call: "I was trying to call Apollo Group TV, and they have your number."
- From a call lasting 1m 46s , Feb 12, 2024 5:32 PM
Affiliation inquiry: "Are you affiliated with the Apollo TV Group?"
- From a call lasting 1m 52s , Feb 2, 2024 11:51 PM
Wrong number: "Wrong number. Sorry."
- From a call lasting 3m 6s , Jan 19, 2024 2:47 PM
Technical issue with Apollo app: "Apollo app keeps circling around and stopped working suddenly, wondering if I need to reinstall."
- From a call lasting 3m 27s , Jan 18, 2024 10:46 PM
Conclusion and closing notes
This is Apollo Group's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Apollo Group agent. This phone number is Apollo Group's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-990-2765 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Apollo Group first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Apollo Group has 1 phone number. It's not always clear what is the best way to talk to Apollo Group representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Apollo Group. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Apollo Group. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.