eTrade Customer Service Issues

Two weeks ago, I opened an account, and a restriction was placed on it by E*TRADE as they required details about my employment, a copy of my passport (I'm a US citizen), and social security card. I promptly submitted all the requested information. However, they later informed me that the documents needed to show "all corners visible." I quickly reshoot the photos in both color and black and white to ensure visibility. Despite speaking with 4 different representatives multiple times over the past 2 weeks, each assuring me that everything was in order, the restriction remains. In the last 3 days, I attempted to contact them multiple times, enduring 1-2 hour hold times only to be disconnected. I still have no explanation for the account restriction and am unable to speak with a representative. It's been a frustrating 2 weeks.

Two weeks ago, I opened an account and a restriction was placed on it by E*Trade. They requested details on my employment, a copy of my US passport, and social security card. I promptly provided all the necessary information. Soon after, they advised that the documents I sent needed to have "all corners visible". I quickly retook the pictures in both color and black and white to ensure visibility. Despite speaking with four different representatives five times in the last two weeks, each assuring me that everything looks good and the restrictions will be lifted, the restriction remains. Over the past three days, I have tried contacting them and endured long hold times of one to two hours, only to be disconnected each time. I still have no information on why the account is restricted and haven't been able to speak to a representative. It has been two weeks now and I hope E*Trade can resolve this issue promptly.

Two weeks ago, I recently opened an account with E*TRADE. They placed a restriction on my account and requested employment details, a copy of my passport (as a US citizen), and my social security card. I quickly submitted all the required information. However, they then asked for the documents to have "all corners visible." So, I promptly retook clear pictures and submitted them both in color and black and white to ensure visibility. Despite speaking with four different representatives multiple times who all confirmed the documents were satisfactory, the restriction remains on my account. For the past three days, my attempts to contact them have resulted in being on hold for one to two hours before being disconnected. I am frustrated by the lack of clarity on why the restriction persists and the inability to speak with a representative even after two weeks. I urge E*TRADE to promptly remove the restrictions.

I need to talk to a representative urgently. Trading is essential for my income, but I was unable to trade today. Tomorrow evening, I will deposit $20,[redacted], bringing my account balance to $28,[redacted]. Previously, I was informed that if my account dropped below $25,[redacted], I could only make 4 trades per week. However, an exception was made to allow me to keep trading as my family relies on this. Despite this, my account is frozen once more.

Trading is my sole source of income, and it's vital for supporting my family. Last week, your representative mentioned that accounts under $25,[redacted] are restricted to 4 trades weekly, a policy I was unaware of as no notice was provided when my account dropped below this threshold. Although an exception was made, my trading ability remains frozen. Trading isn't just a choice for me; it's a necessity to sustain my family. Thank you.

I transferred over $[redacted], thinking I didn't hit submit, but I did. Later, I tried to transfer $[redacted] and realized I had already sent $[redacted]. I had only $[redacted] in my account, so I accidentally transferred $[redacted] I didn't have. Will the extra transfer be canceled automatically?

I recently established my Roth IRA. I added my Dad's checking account for transfers. When I attempted to verify the external account, a restriction was placed on my account. It states I must contact you to have it lifted. I bought $[redacted] in mutual funds assuming the money would transfer, leading to a cash call due today. I cannot pay it as verification may take up to 3 days. I need help removing the account restriction and guidance on addressing the cash call. Thank you.

A few months ago, I purchased CMI put options that initially closed out of the money. Shortly after, the stock price surged, putting me in a profitable position. I contacted E*TRADE to exercise my options but was kept waiting on hold for over an hour. When a representative finally assisted me, they were unsure of the process and eventually informed me that I had missed the exercise window by 5 minutes. Despite my numerous attempts to clarify and resolve the situation, I felt brushed off by different representatives. In another instance with E*TRADE, I held BLNK put options that were sold without my consent at a low price just before the stock price soared. The representative justified this action as a precaution, claiming they can liquidate positions to mitigate risks. However, I believe this was an unfair move as I had ample funds in my account to cover any potential losses. The reasons provided seemed inadequate, and I am planning to address these issues further.

Since April 21st, I've been struggling to withdraw money from my Etrade Brokerage account. I attempted to set up ACH but received an error message stating, "We couldn't locate your external bank account," despite never encountering issues linking it before. After funding with personal checks, I called Etrade to arrange a wire transfer post-settlement. Following a request for documentation, my account balance decreased for the transfer, yet the funds failed to appear in my external account. Today, my Etrade balance reflects the money again. Despite assurances of callbacks, no one has followed up. Accessing certain features redirects me to a page prompting for an E*TRADE Brokerage account, which I already have and am logged into. I'm puzzled by the situation and the whereabouts of my funds.

I attempted to contact different numbers multiple times with long waiting periods but have not been successful. Today, when trying to log into my account, I received a message stating that certain functions are disabled due to unusual activity. On Monday, I made several attempts to log in with incorrect password guesses until I looked it up and succeeded. However, today I am unable to access my account and require assistance to address the issue. I am a frequent user of your services and in need of help as I seem to be locked out. Thank you for your assistance.

My grandson passed away on November 5, [redacted]. I've been attempting to contact ETrade regarding his account. Over the past three days, I've spent a total of 13 hours on hold. I attempted to reach out via email, but was advised to provide a case number for my documents to be processed correctly. Currently, I have two separate phone lines placed on hold at different numbers. One call has been on hold for nearly 4 hours. Is there a way to get in touch with ETrade? It would be greatly appreciated if ETrade could be more responsive to customer inquiries and refrain from extended hold times. Thank you, DB

I recently created a custodial E*Trade account for my son. He left it idle on his browser and got logged out due to inactivity. When he tried logging in from his phone later, a message appeared saying the account had limited functionality to protect personal and financial information, even though we hadn't done anything with the account yet. No money was transferred or bank account connected at the time. I would appreciate it if the full functionality of my son's custodial account could be restored.

I am thinking of reactivating my Etrade account. Unfortunately, the nearby branch is closed, which would have made depositing funds quicker. I will need to transfer funds and am interested in the new account bonus for doing so. Currently, I am concerned about the long 2-hour wait time for customer service over the phone. Do you anticipate an improvement in the service quality soon?

Recently, my account has been subjected to two unauthorized transfer requests. Fortunately, last week, we were able to stop the transfer request. Today, I received an email stating that certain account features may be disabled until I speak with you. I called at noon, and it took me half an hour to speak with a representative who could not assist me with this issue. I am frustrated with E-Trade's mistakes and need a solution. I require assistance in opening two new accounts to transfer my Roth IRA and my individual brokerage, changing my account numbers to prevent further unauthorized transfers. If this matter is not resolved satisfactorily, I will consider opening an account with another company. Kindly provide me with a prompt solution for this issue. Thank you. Rocio N.

I'm having trouble inputting my banking information to finance my account. The system is not accepting my routing number. After being instructed online to contact customer service, the wait time to speak with a representative is over 2 hours. It appears there is no alternative method to provide the routing number for the funds transfer. It's confusing why the routing number is not being accepted.

I signed up for an Etrade account, and after logging in, I got a message saying that my account has restrictions. It mentioned that due to a change in my account status, some features may be limited until I speak with them. I need to call Etrade at *-***-ETRADE-* (*-***-***-****) or **-***-***-**** if outside the U.S. I'm not sure why this happened, so I'll be calling them soon to find out.

I spoke with Ben on December 30, [redacted], who mentioned that the tax and retirement departments would reach out to me, but unfortunately, they never did. Ben then advised me to contact them. After spending over an hour on hold trying to speak with Ben again and another hour trying to reach the tax and retirement team, I regrettably had to disconnect the call as I could not get through. Despite leaving three messages for Evan M. about this issue, none of my calls were returned. Due to the lack of service from Etrade, I was deprived of the opportunity to invest in my retirement account for [redacted]. To my dismay, Etrade charged me a $75 transfer fee when I moved my account to another brokerage firm. This situation persisted for over five weeks despite numerous attempts to resolve it. I kindly request a refund of the $75 transfer fee and will persist until this matter is satisfactorily addressed.

At E*TRADE, your security is a top priority. Occasionally, we may request additional verification when you perform certain actions on our website. To protect you, we have temporarily disabled some features in response to unusual activity in your account(s). This measure is in place to safeguard your personal information and finances. To regain access to these features, please reach out to E*TRADE Account Activation Services at +1-[redacted]. They are available Monday through Friday from 8:00am to 8:00pm EST, and on weekends from 8:00am to 6:00pm EST. If you require assistance outside of these hours, you can call +1-[redacted]-ETRADE-1 (+1-[redacted]) or for international assistance, dial +1-[redacted]. We value your business and apologize for any inconvenience this may have caused.

E*TRADE cashed a check after I specifically requested them not to do so. I informed them to disregard the check due to an unreasonable hold they had placed on it, explaining I intended to cash it elsewhere. Despite my instructions, E*TRADE seemed dismissive and laughed off the possibility of me cashing the check elsewhere. I insisted on canceling the check, which they agreed to do. Subsequently, I cashed the check elsewhere, leading to me owing the original amount plus fees to that financial institution. E*TRADE's actions of holding onto a check that doesn't belong to them have caused unnecessary complications and financial consequences. I ask for the check to be given back to me or directly to the financial institution. It appears that E*TRADE is not acting in the best interest of all parties involved and may be overstepping their authority. Despite their actions, they must still comply with federal regulations, and failing to do so could lead to legal consequences for E*TRADE. I urge E*TRADE to return the funds to the rightful owner promptly to avoid further escalation. Thank you. Ryan Alan Dearman.

I encountered an issue where E-Trade closed my brokerage account and permanently canceled my checking account, leading to a lack of funds for bill payments. After managing to reopen my brokerage account, I transferred $[redacted] to my local Wells Fargo account to cover my bills. E-Trade contacted me about the transfer while I was away, which my wife handled. I hope the transfer was successful as I rely on it for three autopayments into my checking account. Unfortunately, transitioning these to my Wells Fargo account takes time. As I am leaving for vacation with my wife on 7-21-22, resolving this promptly is crucial. Despite providing my cell number ([redacted]) to E-Trade, they have not utilized it for communication. I faced long hold times during my attempts to address these issues. My brokerage account is now open, but ensuring the completion of the $[redacted] transfer is vital. My account number is [redacted]0. Regards, William Chipman