eBay Customer Service Issues

The seller did not send me the branded item as listed and shown in the photos but instead a generic copy of it. I am frustrated about having to cover the return costs for their mistake as it is difficult for me to reach the post office due to my disability. It seems unjust to pay for return postage on an item I did not order. I believe this is fraudulent behavior and the seller should be prohibited from selling on eBay. I am seeking a full refund and would like to dispose of the item. I am disappointed with this experience and intend to purchase the authentic branded item from Amazon instead. I have documented the issue with photos. Thank you for your attention to this matter.

I spoke with a representative on July 2nd about a purchase issue. The buyer is requesting a refund, but after reviewing the item, the representative (Sharina) confirmed that it was as described and no refund was necessary. She mentioned the buyer might file a claim and advised waiting 3 days before contacting eBay, as the resolution would likely be in favor of the seller (my senior mom). However, we've received messages from eBay and are unsure how to proceed, given the earlier guidance from the representative. Kindly advise on the next steps. Thank you.

Hello, I need assistance. My full name is Kanachana Dilan, and my eBay User ID is kancdi95. My contact number with eBay is +[redacted]6, and my email address is [redacted] I am from Sri Lanka. I encountered an issue where I created a new eBay account, which was my first one. However, after two days, my account got suspended. I contacted eBay, and they advised me to link a PayPal account, which I did. Unfortunately, after another two days, my account got suspended again. I have not made any purchases or sales on my account, so I don't understand the reason for the suspension. How can I resolve this and lift the suspension?

Hello, I recently sold my son's phone on eBay. The buyer wants to return the phone after almost 1.5 months because he is not happy with it, mentioning that the language is American and not UK. This surprised me because I did not encounter this issue before with the phone. Looking at his purchase history, I noticed he buys phone parts. Could you please advise me on your return policy for items like this? Thank you, Jakub

I need assistance with a recent return. I bought a pair of Freya Sansa briefs/knickers from Belle Lingerie on June 28th and returned them the same day using a Royal Mail medium bag. Regrettably, I didn't track the parcel. The seller is now refusing to issue a refund. Despite successfully ordering many items on eBay, I feel this particular seller is not trustworthy. I have already provided copies of the receipt, return sheet, and original order form to them. This is the fourth return I've had to make recently, which is unusual for me. Prior to this, I had issues with the "Lingerie Outlet Store" on eBay. The current problem involves briefs that were meant to match a previous purchase. I am requesting a full refund of £9.95 from Belle Lingerie (item number [redacted]26) and have documentation to support my return. I apologize for the inconvenience and appreciate any assistance you can provide.

I want to report a potential fraud incident involving a buyer with the username "615misathebear." They cancelled a PayPal e-check that appeared as paid but the payment has not been reflected in my balance. I proceeded with shipping the item because it showed as paid on eBay and PayPal until PayPal notified me that the check didn't clear. The buyer mentioned multiple eBay transactions, but when I looked into it, I couldn't find any history even though their account shows they have been a member since [redacted].

I recently made a purchase on Ebay for a pair of hair tongs from Unique Culture. However, upon receiving the item, I discovered that the tongs were faulty as my hair kept slipping out of the clip. I contacted Unique Culture for a refund, and after sending the tongs back, they informed me that they could only provide a partial refund due to a damaged box. Despite acknowledging the faulty product, they mentioned they couldn't resell it with a damaged box. I am disappointed as the company is unwilling to give me a full refund for the defective product. I urge them to consider the faulty tongs and provide me with a complete refund, as I did not return them due to a change of mind but because they were subpar compared to my previous tongs. Your assistance in resolving this matter would be greatly appreciated.

I am seeking assistance from eBay regarding an issue with my order. I received only one bra instead of the three I ordered ([redacted] Hot Selling TV Products COMFORT AIRE BRA (3pcs/set)). The seller is not responsive to my emails and is offering only a partial refund of $5. I have provided all the details and communication history for review. I am looking for a resolution as I did not receive what was described. Thank you.

I am frustrated with trying to provide feedback on eBay. There is no chat or message center to express my thoughts effectively. The recent change in sorting items by price has made it more difficult and confusing. I used to rely on this feature, and now it's no longer the same. I find it unnecessary and frustrating. I won't be making purchases on eBay until this is resolved. Please explain this change and let me know when it will be fixed. I am very disappointed with this update.

I am dissatisfied with my experience with Elegant Showers, a seller on eBay. I ordered a sliding shower door with specific dimensions but later found a cheaper option on eBay. Despite confirming my requirements with the seller, I received a different shower door with incorrect specifications. The communication with the seller, who identified themselves as Lilian, Zoe, and Sharon, was frustrating as they did not provide the promised product. The actual door I received does not meet my needs, and I am disappointed with the whole situation. I am willing to share the email exchanges and buyer feedback to support my case. This experience has been a total disappointment. Thank you.

I am writing regarding item number [redacted]29, the Endless+Hauser FMX [redacted]. I would like to bring to your attention the situation concerning the purchase made by the customer. Despite my PayPal account being inactive at the time of purchase due to limitations imposed by PayPal, I accommodated the customer's urgent need for the item. The customer assured me that once my PayPal account was reactivated, they would make the payment. Subsequently, a non-payment case was automatically opened and closed by eBay without receiving payment, even though the customer received the item in a timely manner, with tracking information available. Despite multiple attempts to contact eBay for assistance in receiving payment, I have been advised to reach out to the customer directly for payment. However, the customer is now refusing to pay via PayPal invoice and insists on paying through eBay, even though the non-payment case has been closed by eBay. This has put me in a difficult situation, as the customer initially shared credit card details with me for payment, which are documented in our messages. I have shown trust by not using this information and patiently waited for my PayPal account to be reactivated. I kindly request your prompt intervention in facilitating the release of the payment owed by the customer. Thank you.

I am experiencing issues with my Apple phone from the latest generation. It has a glitch where it starts making emergency calls on its own, even with the SOS feature turned off. The screen freezes randomly, and the phone stops working unexpectedly. Additionally, it takes over 4 hours to fully charge, indicating a potential problem with the charger or the phone's hardware. My order number is 10-03[redacted]9. I followed the return process but encountered an error at the end, preventing me from obtaining a return label. I initially tried to cancel the order before it arrived, then canceled the return request during shipping, only to find these issues upon receipt. I have contacted the seller, who agreed to the return. Please assist me in obtaining a return label so I can ship the phone back.

I am reaching out for help from eBay as I am facing an issue with an order. The item I received was supposed to be a set of three bras, but I only received one. I have tried contacting the seller for either a full refund or to receive the missing items, but I have not received a response to my emails. I have detailed the communication history with the seller. On July 7th, the seller offered me a partial refund of $5 to keep the product, but I declined as it did not resolve the issue. I created a return request on July 5th stating that the product received did not match the description. I am looking to eBay to assist in resolving this issue.

I have an eBay gift card that I received as a Christmas gift in [redacted]. I used it to purchase something online (a silicone butt enhancer, to be precise) about a year ago. Despite being a sixty-three-year-old woman, I had never made an online purchase before, which is why the gift card remained unused for so long. Recently, I tried to check the remaining balance to buy a phone mount for my car. However, when I entered the redemption code, an error message appeared saying the numbers belong to a different account. I'm concerned that I might lose the phone mount if it's running low in stock.

I initiated a return for a package more than two weeks ago. Tracking initially showed it was returned to the USPS hub but then stopped updating. After contacting the seller, I discovered the package was lost. The seller opened a case without informing me, leading to eBay siding with them due to the package not reaching them. Despite trying to appeal, the automated system indicated the case was decided in my favor, leaving me unable to challenge the outcome. This situation feels unfair as I had no say in the case's handling and am now facing a loss.

Good morning, I received a non-paying item email from eBay. The seller listed shipping to my country but did not ship the item there after I made the purchase. Despite my efforts to cancel the order or finalize the shipping details, the seller just replied with "OK" multiple times. I kindly ask eBay to remove the non-paying item record from my account as this situation is not my fault. Please advise on the next steps to resolve this issue promptly. Thank you in advance and have a good day.

I purchased an item from a seller who initially indicated they shipped to my country, but upon checking out, it was not possible. I have tried to cancel the order because of this, but the seller has not been cooperative. Despite my multiple attempts to request shipping costs or cancel the order, I only received 'ok' responses. I am now seeking assistance from eBay to remove the non-paying item from my account, as the seller's refusal to ship to my country is not my fault. I hope this matter can be resolved promptly.

There is an issue with eBay's 60-day feedback limit being based on the purchase date rather than the item's arrival date. Sellers can potentially scam buyers by falsely claiming an item has been shipped without providing tracking, allowing the delivery window to extend past the feedback deadline. This creates frustration for buyers, especially when eBay delays taking action or removing listings despite suspicions of fraudulent activity. Waiting for eBay to address the problem before being able to report issues to payment methods like credit cards can be a discouraging experience for buyers. Improvements are needed to prevent such scams and ensure a safer marketplace for all users.

Hello, I purchased an item and shortly after found a better deal. Despite contacting the seller to cancel my order, they have been unresponsive. I have clearly stated multiple times that I want to cancel the order, but the seller keeps asking if I received the item and even suggested I give it to a friend. I reiterated that I canceled the order and requested a full refund. After offering me only partial refunds and insisting I return an item I never received to China, I am frustrated with their lack of understanding. I need assistance in resolving this issue promptly.

I need help with resolving an "expired unpaid" issue that was my mistake. I am hoping to have it removed from my profile for this oversight. _______________________ To the seller: Hello, I recently realized that the payment for the item got overlooked due to being out of town. I understand the situation could lead to me being reported as an unpaid buyer. How should I proceed to address this matter? -L.P. Seller's response: Dear Laurie, I apologize, but an unpaid item case was automatically opened, and the item was relisted due to the time lapse. I recommend contacting eBay directly to prevent any repercussions on your account. If you are still interested in purchasing the backpack, you might consider sending a new offer for the item. Thank you. Cirque Du Soleil Convertible Zipper Straps Sling Bag Purse Backpack Price: $35.00 Item ID: [redacted]47 Please note that transactions should be completed through eBay for buyer protection. Do not engage in off-site purchases. Email reference id: [#a06-xk7jigvtji#]_[#f6f1876bb70d4431a9a5ce730b371547#] This is an automated message from eBay. Please reach out through Help & Contact for any inquiries. eBay remains committed to user privacy. ©1[redacted] eBay Inc., [redacted] Hamilton Avenue, San Jose, CA [redacted]