eBay Customer Service Issues

I have been patient and tried to work with the seller regarding a refund for a shipping label issue. Ebay has all my details. I am a first-time buyer and feeling frustrated as nothing has been resolved despite following all instructions. Should I write a negative review now or wait for a solution? My order number is 07-10[redacted]6, and my profile is spwng_88. The seller is Neu Wheels. I have made multiple attempts to obtain a refund label, but the link provided resulted in an error. Can Ebay please intervene as I was assured through chat that this would be resolved? Thank you. Carmen B.

Hello, I am experiencing an issue with a buyer. I sold a Rolex watch with the serial number [redacted]24 and shipped it on August 14th. However, the buyer cancelled the order the following day. The item was delivered on August 24th, but my payment seems to be either blocked or cancelled. I am uncertain about the status, and the buyer has the watch without payment being made. I am wondering how we can address and resolve this matter. It appears increasingly like a scam to me. Your assistance would be greatly appreciated. Thank you. Best regards

I bought what I thought was a 59ft roll of Black Red super gloss chameleon car wrap vinyl online. Upon receiving it, I realized it was only 19ft long. The listing was confusing as it was labeled both ways, 5ft x 19.5ft and 5ft x 59ft. The seller, who does not accept returns, claimed I should have paid more attention to the title and wouldn't help. I took screenshots as proof but can't find help through eBay. I need the remaining 40 feet of vinyl I am missing as I intended to use it for a client's project. This mistake could cost me a significant amount of money and potential business.

I have been ordering from Ebay for years without any issues. However, in the past few months, each time I attempt to make a purchase, the site rejects my VISA card despite having sufficient credit. I end up spending hours re-entering the information only to receive a message stating Ebay does not "recognize" the card. I have reached out to the vendors requesting them to inform Ebay about my purchase attempts, but there seems to be a technical glitch causing this frustrating situation. While my AT&T server may be slow, this problem is new to me. I followed one of Ebay's suggestions to change the billing address, thinking it could be the issue due to the difference between my VISA billing address and my delivery address in Uvalde, Texas. Unfortunately, Ebay continues to hinder every attempt I make to buy a product.

On August 22, [redacted], I ordered 2 items and paid for expedited shipping. I have only received 1 item so far, and I am extremely disappointed. I paid extra for expedited shipping to receive both items earlier. If I had known there would be delays, I would have chosen free shipping. I believe I am entitled to a refund for the expedited fees I paid. I am dissatisfied with eBay and the seller's handling of expedited orders.

I have placed an order for an automotive part and now wish to cancel it due to an extended delay. I've reached out to the seller, but they seem unwilling to accommodate my request. Original message to seller: "I want to cancel this order because I am displeased with the delay. I would like to receive a refund." Item Details: - 83-98 Toyota Camry Celica Supra Bimetal Vacuum Switching Valve 90[redacted]8 - Order status: Paid - Estimated delivery: Thu. 31. Aug. - Mon. 18. Sep. - Tracking number: ES[redacted][redacted]001A0N - Order number: 21-10[redacted]9 Seller's Response: "We are a seller from China, and the item has already been shipped before your cancellation request. Please understand our limited handling time. If you do not want the item, please contact us after receiving the package. We are committed to assisting you. Please share your feedback with us. Best regards." Please refrain from replying to this message as this mailbox isn't actively monitored. If you have further questions, kindly visit Help & Contact on eBay's platform for assistance.

During my initial dealings with the company, I managed to win [redacted] pounds in just 30 minutes, which left me feeling content with the service. The following day, I decided to engage in another transaction. Upon making the deposit and commencing work, I noticed that there was a different individual assisting me this time around. As I proceeded with the transaction, I encountered a request for a price difference to finalize the sale. Despite facing this unexpected charge, I complied and was informed that such price differences were uncommon. After completing two tasks, I encountered another price difference that raised concerns. When I raised this issue with the assigned representative, they dismissed my concerns and belittled me by insinuating that the amount was insignificant. It is evident that this individual, identified as Sharon Thomas, is not a suitable representative for a reputable company like yours, known for its standing in the global market.

Order number 15-10[redacted]9 I am curious why the 20% discount on the item is being applied after calculating the tax. It seems more appropriate for the discount to be calculated on the total of the item price plus tax, or to deduct 20% from the item price before calculating the tax. Can you kindly clarify this for me? I would appreciate it if you could let me know if you will be refunding me the difference. Best regards, Vikram

Subject: Appeal for Account Suspension - User ID: isaalshajja0 Dear eBay Customer Support Team, I am reaching out regarding the sudden permanent suspension of my eBay account under the username "isaalshajja0." I received an email notification about this suspension, and I am eager to understand the reasons behind this decision. As a dedicated eBay user, I have always followed the platform's policies diligently to maintain a positive environment for all users. However, the notification lacked specific details on the alleged violation, leaving me unsure about what might have caused the suspension. I believe this situation could be a misunderstanding or error, as I have consistently aimed to comply with eBay's rules. I kindly ask for more information on the exact cause for my account's suspension, along with any evidence or details related to the incident. This clarity will help me address any issues effectively and continue engaging responsibly within the eBay community. I am committed to resolving this matter promptly and correcting any unintentional mistakes to ensure compliance with eBay's guidelines. I rely on my eBay account for buying and selling, and I hope to swiftly resolve this issue to resume normal activity on the platform. I appreciate your attention to this matter and eagerly await your response to work towards resolving this suspension efficiently. Thank you for your time and cooperation. Best regards, Isa Alshjar eBay User ID: isaalshajja0

I made a pre-order on eBay with a seller for an item scheduled to be released on August 11th, [redacted]. However, the item arrived on July 6th, [redacted], with a tracking number. I notified the seller, who reassured me they would ship it to me 5-8 business days after the release date. I specifically requested a tracking number upon shipment but have not received any update regarding the shipment status or tracking number. I am now seeking a refund as the eBay money-back guarantee has expired. The tracking number provided appears to be invalid, showing delivery on July 6th, which conflicts with the actual release date. I believe I am entitled to a refund either from the seller or through eBay's money-back guarantee due to this issue with the USPS tracking information.

I purchased coins from a seller on eBay who turned out to be selling fake items. Despite reporting the issue, eBay has not taken adequate action against this illegal seller. A supervisor was meant to contact me but never did. The seller continues to deceive buyers, and eBay seems indifferent to the situation. I have lost over $[redacted] in this scam. I possess all correspondence documenting the fraudulent offers, including one offering me $[redacted] to remove my feedback. Shockingly, eBay accused me of wrongdoing for alerting them to this dishonest seller. I am seeking a refund and urge eBay to prevent this seller from further duping customers.

I recently purchased an Android Headset GPS Radio for my Audi A5 [redacted] model. After being assured via email that it was the correct one for my car, my Auto Elec discovered a plug on the wiring harness provided does not fit my vehicle. I have attempted to reach out to xtrons multiple times via email but have not received any responses. Unfortunately, there is no available phone number to contact them. My car is currently undrivable, causing a major inconvenience as I need it for work. Any assistance in expediting this process would be greatly appreciated. Thank you, Kez H. Product: Android 12 8-core Car Stereo GPS for Audi A4 A5 with Audi Concert/Symphony Radio Price: AU$[redacted].99 Order Number: [redacted]11 Reference Number: 09-10[redacted]0

I recently purchased lab-grown diamond earrings from a seller on 16 August. After waiting for their shipment without any updates, I reached out to the seller a week later. They mentioned I needed to be patient. Since my husband and I had plans for a cruise to celebrate my 60th birthday, we ended up buying another pair elsewhere. While away, our housesitter accepted the delivery of the original earrings. No longer requiring them and finding them to look less valuable than expected despite the high price of almost $[redacted]. I learned I could return them until Oct 1 based on the seller's return policy. However, upon trying to start the return process and obtain a refund or return address, the seller claimed my reason wasn't sufficient and ceased communications. Seeking assistance in resolving this matter promptly.

I am concerned about potential scams happening where sellers list the wrong items and hike up shipping fees to keep extra money if the buyer returns the item. This is frustrating, and I believe action should be taken to prevent such practices. I recently received a Style Members Men's Blue double-breasted blazer jacket that I bought from seller SuitYouForLess. Despite the jacket not being the correct size as listed, what bothers me more is the damaged sleeve, which I specifically asked about before purchasing. I want a refund of $53.40 for the jacket and shipping costs. It's clear to anyone that the sleeve is damaged, and I expect a resolution to this issue promptly.

On Saturday, August 26, [redacted], I bought a Microsoft Visio Professional [redacted] from the seller "de_d-34-tech" on eBay. The seller has a [redacted]% positive rating and is an established seller since August [redacted]. The Item ID is [redacted]31, and the Order No is 18-10[redacted]8. The seller is located in Columbia and has a store, possibly in Florida. Despite the order being marked as completed, I have not received any communication from the seller or the product as of Thursday, September 7, [redacted]. My attempts to message the seller have been unsuccessful, and the seller is now listed as "No longer a registered user." I believe eBay should ensure customers receive a refund if a seller is no longer active on the platform. - Steve Houseman

On May 20, [redacted], I placed an order (#21-10[redacted]5) with dspringman for 6 sets of Playtex Handsaver small gloves priced at $21.99. The order was delivered on May 26, [redacted]. Although I understand it has been past the 30-day return/exchange policy, I kindly request to return the gloves for a refund due to the following reasons: 1. The gloves are too tight around the wrist, making it challenging to put them on. 2. I discovered that the gloves contain latex, nitrile, or neoprene which is causing irritation to my skin, rendering them unusable. I appreciate your assistance in facilitating the return and refund process. Thank you. Best regards, Marcia K.

I bought an item and requested a return authorization after receiving a shipping confirmation. The seller claimed the item was delivered on 8/28, but it actually arrived on 9/7. I canceled the return due to the misinformation. Now that I have the item and it's within the return period, I'm trying to get a new return authorization, but I'm having trouble contacting eBay. I believe eBay should provide me with a return authorization as per the seller's listing promise. How can I proceed with returning the item now?

I placed a bid on a printer and won after three days of bidding. However, shortly after sending payment, I received a message from the seller stating that the item had already been sold to someone else. The seller suggested I get a refund through eBay, but I don't want to wait 30 days to file a request for eBay to step in. It's frustrating that the seller didn't remove the item from the auction after selling it. I just want my money refunded promptly.

I purchased a car part, paid for it, but never received it despite being notified of its delivery on September 2nd. Checking with USPS revealed the tracking number did not match my information. I've tried reaching out to the seller, receiving only generic responses denying any error. eBay has not responded, and I initially made the purchase as a guest before registering. I am seeking a refund or a replacement for the missing part.

I recently fell victim to a scam on eBay and have submitted evidence to support my claim. The seller has been given almost a week to respond, but I have yet to hear back. This purchase was meant to be a special gift for my grandson's birthday, and the amount is significant to me. I urgently need to replace the item that was never delivered. The seller seems to be avoiding my messages, most likely because they are aware of their dishonesty. I relied on eBay's money-back guarantee before making this purchase, and I am hopeful for a swift resolution from eBay. The tracking number for the package is ES[redacted][redacted]001CON. The seller deceptively used a misleading label on a small envelope to falsely indicate delivery. I kindly request a refund and ask for the seller to be removed to prevent others from going through a similar situation.