eBay Customer Service Issues

I bought a pool cleaner on February 20, [redacted], and it stopped working in March [redacted]. I have been trying to reach out to the seller with no success. I contacted the manufacturer, who advised me to go through the seller since the purchase wasn't directly made with them. Unfortunately, the seller is ignoring my emails. I have also not received any assistance from Ebay, despite being a loyal customer for over 20 years. This kind of treatment is disheartening, and I am contemplating canceling my account. Any help would be greatly appreciated.

I am experiencing issues with a return I made to a seller, 1autodepot. Despite having proof from UPS that the item was delivered to Jack at Dudu Group on June 7th, they claim not to have received it. This has caused me a lot of frustration as I am still waiting for a refund. My name is Lisa Bibby, and I bought two tires that were incorrect from them. Richard picked up the return with the tracking number 1Z56E25E[redacted].

I recently made a clothing purchase on eBay using my cellphone, spending $82.45. It's been 2 hours, and I still haven't received the confirmation email. The order is supposed to be delivered to zip code [redacted]. The name on the purchase is ROXANNE VON ANDRIAN, and the name on the card is ROXANNE ANDRIAN. I'm concerned about not receiving the confirmation email.

On 06/14/[redacted], I placed order #17-10[redacted]2 for a 12-Volt water pump. Shortly after, I attempted to cancel the order but received a message indicating that it couldn't be cancelled as payment hadn't been processed. When I tried again later, I was informed that the order couldn't be cancelled because it had already shipped. It seems like the seller is not allowing me to cancel the order willingly. This is not how business should be conducted on eBay. I am requesting for the payment on this order to be stopped. If this cancellation is not feasible, I will have to close my eBay account, as I prefer not to engage in such transactions. Thank you, eBay.

I made a purchase on May 19, [redacted], and I'm still waiting for my order to arrive. If I don't receive it soon, I will have to report this eBay company to the BBB. I am currently on permanent disability due to issues with my lower right leg, and I live alone at home since my husband passed away on April 22, [redacted], at the age of 93. I have my checking account statement saved on my computer desk, showing that the payment was deducted last month. I used guest checkout online. - Linda K.

I only received one out of the five items that I purchased from the seller even though I made three separate transactions. All the items were assigned the same tracking number. After contacting the post office, I found out that the package was delivered inside the mailbox, not in the parcel box. It seems unlikely that all five items would fit into a mailbox. The post office only has a record of delivering one item. I have tried to contact the seller, but they have not responded. It has been a sufficient amount of time, and I simply want to receive the rest of my merchandise.

I placed an order for an egg cooker last September, and the seller claimed to have shipped it. Unfortunately, the package never arrived, and despite attempting a return, the seller insisted it was sent. The refund cannot be processed until the package is received, but the return channel is now closed. Numerous attempts to reach the seller have been futile, and even a visit to the local USPS yielded no information based on the tracking number provided. Facing financial constraints, I seek assistance from Ebay customer service to resolve this issue and safeguard my rights. Email: [redacted] Tracking No.: 4PX[redacted]676CN Order No.: 23-09[redacted]2 Item ID: [redacted]08 Seller ID: sporting_top1

I have spent $[redacted] on an item that has not arrived. The order number is 22-10[redacted]0. I have checked with my building manager, USPS, the mail room on base, and the post office off base, but no one seems to know where my package is. The seller is not helping, so I am requesting a refund to repurchase the game. I have searched at my old barracks address as well, but with no luck. I am reaching out for assistance in getting a refund or a partial refund for this order. It has been a week since I ordered, and I am still unable to enjoy the game on my DS. I am currently in contact with ebay support under case number [redacted]97. Thank you for your help.

Hello, I am Mohsin Raza, and I have submitted all the necessary documents for the reinstatement of my eBay business account. The account was suspended by the eBay team for reasons unknown to me. I apologize if I made any mistakes unintentionally. I opened an eBay business seller account using my business Payoneer account as a new seller, adhering to all eBay policies. I enlisted the help of a virtual assistant to manage my store. Company Details: - Name: JOHN HUNTING KNIVES - Address: Mohala Barkat Pura Dhonkal Road Wazirabad (Zip [redacted]) - Contact No: [redacted]48 Product Details and Categories: - I have not listed any products or categories, as my account was suspended before I could do so. I did not receive any email notification regarding the suspension of my account. I suspect that my virtual assistant may have made an error leading to the suspension. Attachments included: - National ID Card - Bank Documents - Proof of Address Bill - Company Registration Documents If more details are needed, please let me know. I appreciate eBay and hope to continue using it for my business. Kindly assist me in resolving this issue.

We are interested in purchasing a camper trailer on Facebook Marketplace. The price seems too good to be true, especially given the seller's claim of being deployed and needing to sell quickly. They are asking for $[redacted] for the camper trailer, but are not physically present to finalize the sale. They have suggested using eBay for the transaction, with the trailer set to be delivered today. The seller mentioned a $[redacted] deposit is required, with a five-day inspection period through eBay, promising a full refund if not satisfied. However, they are asking for the deposit in Bitcoin, which raises some red flags for me.

I bought a pair of women's size 12 Uggs Tasman, but it was too small. I tried to contact the seller but didn't receive a response. I then went to the flagship store with my mother who really wanted them. However, I found out that the pair I bought was a knock-off and the size was incorrect. Returning to eBay, I discovered the seller rejected my return and closed the case. I ended up buying the genuine pair for my mother at the flagship store. I need a refund as I didn't mean to purchase a knock-off.

I am Ahmad Rizwan living in South Korea. I operate my own eBay shop, following a suggestion from my girlfriend who also has an eBay store. She recommended Mai and Catherine from Singapore as our eBay teachers to assist in setting up and managing our accounts. However, I am facing an issue as their phone has been switched off for the past week, and I cannot access the website now. I have upgraded to the diamond package four months ago, investing almost $21,[redacted]. Initially, I had some financial challenges, but they have been resolved. I am greatly concerned about reaching out to them for assistance. Upon your response, I can provide you with my shop link and my teacher's contact details.

Hello, I would like to inquire about the purchase of the Nikon D3100 camera body from Mranato Yegorov in Germany in [redacted]. The package was sent to Belgium, but the intended recipient was not available for delivery. The package was returned, and the seller requested payment for return and reshipping to another address in Belgium. I made a payment of €23.99 using Visa ending in [redacted] 36.09 CAD on February 22, [redacted], transaction number [redacted]64U753512T. However, I have not received any communication or shipping documents since then. I kindly request the seller to refund the money. Thank you.

I reached out to eBay regarding an auto part I bought, but it turned out to be incorrect. We agreed I'd return the unused part and pay any price difference for the right one to ship. I was expecting return shipping labels when Advanced Auto parts said I needed to cover the return costs. Despite being willing to pay, I never got those labels from eBay. When looking for the email, the seller informed me they would only refund $5.00 to me, and that's all the refund they were willing to provide for the mistake.

Upon receiving the suspension notice, I reviewed eBay's policies and guidelines to identify any violation on my part. After a careful examination, I realized that my suspension was a result of using a friend's eBay email on my laptop under the same IP address. I genuinely regret my oversight and assure you that I fully understand the importance of complying with eBay policies to ensure a fair and secure marketplace for all users. I am willing to cooperate fully with the eBay team to rectify any concerns and provide any additional information that may be required to reinstate my account. I understand that maintaining a trustworthy and safe online community is a priority for eBay, and I assure you that I am committed to upholding these principles. I kindly request that you reconsider the suspension of my account and grant me the opportunity to continue utilizing eBay services. I assure you that I will gladly follow all policies and guidelines moving forward, and I will make every effort to maintain the high standards expected by eBay.

Hello, yesterday at 12:15 am, I used my account to sell a RAM memory module kit. This morning, I am unable to access my account and it is causing me great concern. The phone number associated with the account has been altered, and my listing has vanished. What steps should I take to address this issue?

I recently made a purchase on eBay as a guest but forgot to include my house number during checkout. Now, the address only shows my street name. As a guest user, I am unable to access my order details when I log in with my email to contact eBay directly for assistance. I urgently need to provide the complete shipping address to ensure the package reaches me on time. Can anyone assist me with this issue promptly? The order number is [redacted][redacted]. Thank you.

Good morning, I would like to kindly ask for information regarding the shipment of an item after it has been sold. Specifically, I would like to understand why the purchase of the label to be applied to the package for shipment is the responsibility of the seller and not the buyer, even though it has been specified that the shipping costs are the responsibility of the buyer. Is this the case for all types of shipments on eBay? Are there shipments that do not require costs from the seller? Thank you and regards.

I tried reaching out to the seller first to address the issue, but the confirmation notice was not helpful. My computer is functioning well, except for the backlit keyboard feature that is not working as I expected. The problem is that the keyboard lights up upon powering on, but when I press and hold the fn f3 or f4 keys, the keyboard remains dark. I have attempted different key combinations as per ASUS's recommendations, rebooted multiple times, uninstalled certain devices, and reset the computer in an effort to resolve this problem.

I initially attempted to reach out to the seller to address the problem, but I have been unsuccessful in doing so despite receiving a confirmation email. Additionally, my computer is in good working condition, except for the backlit keyboard feature that I specifically desired. The problem lies in the keyboard's behavior - it lights up upon powering on, but does not stay illuminated when either the fn f3 or f4 keys are pressed. I have attempted various key combinations as suggested by ASUS, rebooted multiple times, uninstalled and reinstalled devices, and even performed a computer reset. My primary option for resolution is to contact the seller again to explore repair options, and returning the product is also under consideration.