eBay Customer Service Issues

I placed an order for a wig, but the seller informed me they didn't have the color I wanted. I declined to choose another color and requested a refund, but haven't received any response. If the wig arrives, I will return it, but I am seeking a refund promptly. The order number is 09-09[redacted]1 under Vickie F. at [redacted] Thank you.

I am addressing a serious issue regarding a recent transaction I made with your company. Despite being charged, I have not received the product I purchased, and the seller has not responded to my messages. I have made repeated attempts to contact your customer service team, but have been consistently disconnected regardless of the option selected on the automated phone system. This recurrent lack of responsiveness has caused significant distress and frustration. Due to the impact this situation has had on my health, my legal representative, Attorney Ed B., has advised me on pursuing legal action. The possibility of escalating this matter to the CAD (Commission Against Discrimination) is being considered, as they are authorized to intervene in cases like mine. I urgently request a resolution within 24 hours. Failure to address this matter promptly will compel me to explore further legal recourse by the specified deadline of Friday, April 6, [redacted], at 11:55 AM.

I purchased Yard Art via eBay for around $55. However, upon receiving the item, I found it poorly made and with a faulty component. I requested a refund and was only offered $5 to keep the defective art, which I find unacceptable. When trying to access the return details on eBay, I cannot find any information, as if the purchase never occurred.

I believe I have been a victim of a scam. I have not received a refund for the item I purchased. Your company claims to guarantee [redacted]% refund to customers, but I have not received mine. The case was closed by either your company or the seller, and I am unsure how to proceed. Please contact me at [redacted] or email me at [redacted]. If I do not hear back, I will continue to follow up in the future until I receive the refund I am owed.

I bought TurboTax Deluxe on eBay, but the package arrived open. Realizing I needed TurboTax Premiere, I paid the difference on the Intuit website. I couldn't download the software as my Deluxe version was linked to a different email. I returned the software to eBay and bought the necessary one from a store. The eBay seller sent me another unopened package after the return, but I had already purchased elsewhere. The seller only refunded 50% of the price, alleging I returned an opened package, despite them originally sending it open.

I recently sold a Cartier ring with enamel and diamonds, but the authentication specialist was unable to verify its authenticity. I bought the ring on eBay four years ago and paid a significant amount, believing it was a genuine Cartier piece. It's disheartening to learn that the ring I purchased through eBay turned out to be fraudulent. As a result, I have removed all my high-end items from the eBay platform and have decided not to make any future purchases from there. I have been a user on eBay since [redacted], engaging in both selling and buying, but due to this experience, I will be discontinuing my use of the platform.

I bought a painting from a seller in Peru and paid with my credit card. The seller asked for more money and didn't ship the item until I opened a case on eBay. The tracking number kept saying "Paid but not sent," so I assumed he hadn't shipped it. The item arrived on March 15th, and I informed my credit card company to reverse the payment. They are waiting for a form from the seller or eBay, but I am unsure how that works. The seller accuses me of non-payment, but I want to know how to ensure he receives the money. My bank holding the credit card can only wait for about a week before being unable to assist in getting him his money. How can I proceed, or can someone help me communicate with him to resolve this?

I have used eBay for around 5 months and have successfully sold multiple items. Unexpectedly, I received an email notifying me of the permanent suspension of my account due to policy violations without any guidance on how to address it. After contacting customer support, they required me to undergo a verification process which I completed but was informed that I failed. Surprisingly, I was banned indefinitely with no chance of appeal. I am seeking advice on potential next steps to resolve this issue.

My wife has been using eBay for many years. Recently, our account was hacked, and substantial unauthorized purchases were made. Thankfully, we were able to speak to a live customer service representative who assisted us in regaining control of our account and informed those affected by the fraudulent activity. However, my wife has noticed negative comments impacting her previously flawless [redacted]% positive rating, which could jeopardize her standing on eBay. Please reach out to her, Rhonda, at [redacted] to address this issue. Our account username is vick_ammo.

My name is Federico Capellan, and I am a client on eBay. I recently made a purchase from a seller named Luvarobpharma today, and everything seemed fine. I received the order number #25-[redacted], and the cost was $69. However, about 40 minutes later, I received an email stating my order was canceled due to an issue with my address. This experience has left me feeling disappointed as an eBay client. This same seller had previously delivered vitamins without any problems. I believe this situation is suspicious, and I hope eBay addresses this with Luvarobpharma. I don't want a refund; I just want the cages I ordered. If this matter isn't resolved, I will have to consider closing my eBay account.

Hello, I recently had my eBay account suspended, and I believe it was unfair. I was in the process of setting up manage payments and becoming a seller to supplement my income as my job doesn't pay much. I am eager to resolve this situation and become a legitimate seller on eBay. I promise to strictly adhere to all policies in the future, and if I make any errors, I accept the consequences as per your guidelines. Suspending my account without any violations is unjust. I am keen on establishing myself as a reliable seller on eBay and look forward to conducting business on your platform. I have provided all necessary verification documents, and my eBay seller account was successfully linked to my Payoneer account. However, I was surprised to learn that my account was suspended. I assure you that I have not breached any rules on eBay. I kindly ask for a review of my account and if possible, reinstatement. This reaffirms my commitment to being a responsible seller. Thank you.

I purchased an aluminum walking stick for $23.99 from eBay seller "Super Specials," but received a wooden walking stick instead. I initiated a return and received a Toll label, which I am unable to use as it requires me to send the item to a Hub location. Additionally, I am listed as the payer for the return shipping. I have requested an Australian Post return label from the seller, but have not received a response. The item I received does not match what I ordered, and I am currently experiencing difficulties communicating with the seller. My eBay ID is eagle489. Thank you for your assistance. - Edward Phillips

Hello, I initiated the process to buy an item on eBay. After clicking to pay via PayPal, I signed in, completed the payment, but the eBay payment process restarted without confirming my purchase. Now, upon checking both my eBay and PayPal accounts, there is no record of the purchase or payment transaction. However, I can see the funds were deducted from my bank account with the description "PayPal eBay." I have a bank statement displaying the payment deduction.

I followed the buyer's instructions regarding the shipping process. I used a shipping label provided by your website, shipped the item through USPS as advised by the buyer, and covered all expenses myself. Despite apologizing multiple times, I was accused of intentionally delaying the process. My goal was to receive payment promptly, not procrastinate as the buyer implied. I have incurred additional costs, haven't received payment, and the bike has not been returned. The item had clear instructions not to be returned, following your policy. I maintained regular communication with the buyer throughout the process. I provided the tracking number and shipping details, yet the item was mistakenly relisted as not shipped. The buyer's accusations were unjustified, especially considering the effort I put into packaging the parts securely. Any damage that occurred was not due to mishandling on my part. Repeated assurances of payment have not been fulfilled, and I am in urgent need of the funds. The buyer suggested a payment method that involved me sending the product first, which I find unreasonable.

I recently canceled an iPhone order after finding out that the registered address in Delaware is associated with fraudulent activity. The address belongs to a storage facility with rotating names, making it suspicious. I received a message stating that I cannot relist the item, which seems unfair. It appears that this could be a scam where the buyer pays for the item, claims they never received it, and opens a case against the seller. I noticed that the buyer's name had two letters followed by several numbers, indicating potential deception as the name I communicated with was different.

Hello eBay, I am writing to bring to your attention an issue I encountered with a seller named Noffy. The total amount I paid was $10.59, but according to their listing, there was no mention of a restocking fee. Despite this, I was only refunded $6.61. I kindly request a review of the seller's listing to clarify if they are supposed to cover return shipping costs or if there are any additional fees involved. I noticed that the seller had updated their shipping information on 2-01-[redacted], however, I did not receive a full refund. I made sure to return the item promptly in the same packaging it arrived in within 10 days. Despite following the return process diligently, I only received a partial refund of the amount. After reaching out to customer service on March 28, [redacted], they reassured me that this type of return is protected under eBay's money-back guarantee, especially since the seller's listing indicated that they accept returns, offer free shipping, and cover return shipping costs. The eBay item number is [redacted]24, with Order number 09-09[redacted]4 and Return ID [redacted]. Thank you for your attention to this matter. Best regards, Darick Clemons

I reached out to eBay customer service for assistance regarding a return since the seller did not provide any contact information. They initiated a case for me, case number [redacted], for my order # 10-09[redacted]9. eBay managed to contact the seller, and they approved the return. However, whenever I attempt to access the return label in my email, I receive an error message stating, "Something went wrong. It’s us not you. Go back and try again." Despite being reassured by eBay customer service that the return label would be printable by today, 4/14/23, it remains inaccessible. My deadline to send the item back is 4/17/23, and I am concerned about not receiving a refund. I am highly disappointed with eBay's handling of this matter.

I purchased an unlocked phone from a seller in the U.S. who assured me it would work with any network. Upon inserting my SIM card, I received an error message saying it was not compatible and warning about potential issues with the phone's behavior. Additionally, the wireless charging feature was also not functioning. I returned the phone on April 5th via Canada Post and have been tracking the package. Unfortunately, the tracking information shows it has been stuck in Chicago since April 7th, despite my efforts to resolve the issue promptly. I am concerned as I have not received a refund of $[redacted] for the phone plus $22.13 for shipping. The phone in question is a Samsung Note 10, and the purchase details are in my account.

I purchased 20 AA lithium batteries from the seller "BatteryHookup([redacted])." Upon delivery, I installed two of the batteries in my TV remote, but it did not work. When I tested the new batteries, they showed zero charge. In comparison, my old batteries showed a 50% charge rate. Testing the remaining 18 batteries also revealed zero charge. I have reached out to the seller explaining the situation but have not received a response yet. Your advice is appreciated. Thank you, Arthur B. R.

Order number [redacted] is for the Poppystamps Metal Die-Flower Field from seller pens n more on eBay. The order was confirmed on 23/3/23 with an estimated delivery date of 6/4/23. eBay notified the shipment on 30/3/23. However, attempts to contact the seller on the website failed as they were not found, and tracking the order yielded no results. Please explain why the order was acknowledged and confirmed as sent through eBay but cannot be tracked. Contact me at [redacted] Thank you, J. Mills.