eBay Customer Service Issues

I recently experienced a challenging situation with a well-known online store, Japan Monoshare. After being blocked by the seller, I attempted to reach out for clarification and to return an item, but my messages went unanswered. Despite having a positive relationship with them in the past, I find myself in the dark about their current stance. I have made sincere apologies and value the business we had. I am uncertain about any missteps I may have made regarding international duties and shipping inquiries which could have led to this situation. I hope to resolve this issue as a dedicated customer who has always appreciated and supported their products. Your assistance in shedding light on this matter would be greatly appreciated. Thank you for your attention. Alma S.

This seller, Michael Jesberg from Comics and Toys Australia, did not follow through with the auction rules. Initially confirming that the bid included postage, he later canceled the auction due to personal reasons, which is against the site's regulations. Despite being called out for his actions, he did not seem to fully acknowledge the issue, causing disappointment to the buyer. The buyer expressed concerns about his behavior impacting his ability to sell in the future.

I need assistance with getting a prepaid return label for two pairs of shorts that I find unsatisfactory. Both pairs have stretched waistbands, look faded, dirty, and overly worn. I don't have a camera on my phone to provide pictures, but I believe the photos wouldn't capture the true condition of the items. Reviewing my account, you'll see I'm an active buyer on eBay and rarely return items. The shorts were part of a combined shipping order, including a white and yellow pair with item number 13-0[redacted]1. Your help with this matter would be greatly appreciated.

I recently ordered the complete series of Stargate SG1 DVDs from Movies for Life on 4/10. Unfortunately, my order has not arrived yet. The shipping route seems confusing as it went from Metropolis, Illinois to St. Louis, Missouri, then to Des Moines, Iowa, with no further updates. I am expecting it to arrive in Oak Creek, Wisconsin, and then to its final destination in Sheboygan, Wisconsin. I placed the order as a guest, not through my eBay account. For further assistance, feel free to contact me at [redacted] Thank you for your help.

On April 19, I noticed thirteen unauthorized eBay charges on my Amex statement dated April 12. These transactions do not appear in my eBay purchase history. Although I made one legitimate purchase on April 12, the other 13 are fraudulent. After reaching out to American Express to dispute the charges, they appreciated my long-standing loyalty as a 23-year customer but advised me to contact eBay for a prompt resolution. Unfortunately, I could not find any relevant information on the eBay customer service website regarding this specific issue.

Today is April 19, [redacted]. I've faced multiple issues. Firstly, my account was suspended without cause, but I managed to resolve it with customer support. Then, I encountered problems placing bids, which is now fixed. However, I'm now experiencing a restriction when trying to make offers on a Macbook Pro. The error message states I need to select items with immediate payment options. I seek help with this matter on eBay where I browse for laptop deals and make bids. I am aware that as a new user, restrictions may apply, which is why I am reaching out for assistance. Thank you, Haroun Ahmed.

I purchased and paid for a 20-inch pearl necklace, but received one that is only 6 inches long, which does not fit. Despite texting the seller, I couldn't read his response due to issues with the message. Initially, I proposed he remake the necklace at an extra charge, but due to communication problems, I asked him to cancel any further transactions. How do I ensure he won't charge me for his errors going forward?

I purchased some knobs for my Chevelle, but they did not fit when they arrived. The Muscle Factory in Huntington Beach, CA, instructed me to return them. After sending them back, I waited a couple of weeks and then called them. They mentioned that eBay would need to handle the return. I appreciate any assistance you can provide. Thank you, Clyde L. Bassett. I reside at [redacted] Rosslare St, Marion, Iowa, [redacted]. The email to reach me is [redacted] I shipped the items to their shipping department at [redacted] Gothard Dr, Huntington Beach, CA, [redacted]. They advised me that eBay would have to notify them. Thanks. My phone number is [redacted].

I recently returned an item I never used as it did not meet my expectations. I was surprised to find out that the refund I received was 40% less than what I paid. The process of returning the item took over a month, and after struggling to contact customer service, I was frustrated with the lack of support. I never spoke to a live representative, only "experts" who couldn't assist me effectively. As a long-time customer, I find this experience disappointing. I am requesting a full refund as the item was returned unused and in its original condition. I would appreciate clarification on why the refund amount was reduced by 40%. This has been my first negative encounter in my many years of doing business with eBay. Thank you for listening, and I hope we can resolve this matter promptly. Thank you.

On April 14, [redacted], I bought a coin on eBay from a seller based in Perth, Western Australia. Everything seemed normal, like my previous eBay purchases. The seller acknowledged my payment and said the coin was on its way, due to arrive in 2 to 3 days. However, when I checked my purchase history on eBay, I couldn't find any record of the coin transaction. Trying to contact eBay only led me to automated responses, with no option to speak to a real person. The payment went through my bank, and I now have to wait 15 days before I can involve Visa to track the money. This has been a frustrating experience, as eBay hasn't helped me address this issue with the seller. I'm considering reaching out to consumer protection authorities if eBay doesn't assist me promptly. The lack of direct customer support and access based on location is disappointing.

Dear sirs, I have been a buyer of vintage car parts on eBay for over 5 years. I reside in Prague, Czech Republic. Lately, the English language offers and communication on eBay have switched to Czech language. This change has made the communication unclear and tiring for me. I kindly request to revert back to the English version of eBay for a more transparent and customer-friendly experience. It would be greatly appreciated if the current management responsible for this switch could be replaced as it seems to be causing mismanagement. Thank you, Martin J.

I recently bought two kayaks from a seller named Mortor Bike Gears seven days ago. I got an email from the seller today notifying me that they wanted to cancel my order without providing a reason. I had originally found the same kayaks on Amazon but chose to buy from the seller, and now I missed out on the Amazon deal. The seller seems to have relisted the kayaks on eBay likely to get a higher price. If this is the standard business practice with your sellers, I will opt to shop on Amazon in the future. Can you please provide some guidance regarding this situation? - Larry W. Email: L8ker1@[redacted] Phone: [redacted].

I purchased a 400x400mm skylight as advertised, but received a 450x450mm skylight instead. The seller claimed it was the 400x400mm fly net that was the correct size, not the skylight itself. Despite this not being mentioned in the ad, I paid almost [redacted] euros including delivery and import charges. Now, I wish to return it, but face losing 40 euros. I believe I should not incur any charges as the seller did not provide the correct item specified in the ad. I am requesting a full refund or the correct skylight size be delivered, as currently, I am out of pocket due to the seller's misleading information about the size of the skylight.

I am seeking assistance regarding an issue with a recent eBay transaction. I have tried contacting eBay UK via phone without success as the numbers provided did not connect me to customer service. I became suspicious of a user named talana_mode and decided to cancel the order after being warned by other sellers of potentially unfair practices. Despite promptly initiating the refund process, talana_mode claims they have not received their money back from eBay. Concerned by their persistent messages, I am reaching out for help to resolve this matter. My eBay username is masan-[redacted], and I request guidance from a staff member to address this situation as I am new to eBay and eager to continue selling. Any assistance in clarifying this issue would be greatly appreciated. Thank you for your attention to this matter. Regards, M.S.

I purchased a handbag on eBay that was described as soft pink, but it turned out to be beige. I contacted the seller to arrange a return, and requested a shipping label, but she responded rudely, asking me to handle the return myself. Unfortunately, I am not familiar with the process of organizing a return without a label. Despite the issue being solely about the color, the seller's uncooperative attitude has made it difficult for me to resolve the matter. I am hoping eBay can intervene and assist me in this situation to avoid any further confrontation with this seller. Thank you. - J. Fry

I recently had a computer repair service from "Log Me In" and noticed the technician setting up security measures to prevent hackers. During the process, a Zelle account was created, which was intended to be rejected due to the security settings. Following that, an Apple iTunes App Store Card was purchased, with the technician mentioning it would also be declined. Surprisingly, a package from eBay arrived at my home a few days later, containing the card. I did not authorize this purchase and would like to return it as it remains unopened. How can I resolve this situation?

I ordered Southwire [redacted]2 White Wire, a [redacted] ft roll, on April 17th. The confirmation email from eBay had a photo of the correct length. I paid $53.00 for this item. However, today I received the package and it only contains 50 ft of wire, as indicated on the package. This is not what I ordered. I need the full [redacted] ft as my project needs this specific length. I believe this falls under eBay's Money Back Guarantee, and I am hoping this can be resolved promptly.

I placed a bid on a brooch on eBay a while ago, but it never arrived at my address at Holly Tree Farm in Yoxford, Suffolk, IP17 3JP. I reached out to the seller via email to report the missing item, and she claimed she had already shipped it. After not receiving any updates, I emailed again to request a full refund but received no response. It is disappointing when a seller takes payment but fails to address delivery issues. I appreciate eBay's usual support and would like a customer service representative to contact me at [redacted]6 so I can provide more details. It's unfortunate that one of your sellers did not meet the expected standard of responsible conduct.

I purchased an auto part on eBay as a guest from Car Parts Wholesale with order number 09-09[redacted]7. The item ID is [redacted]73. I attempted to contact eBay and sent a message to Car Parts Wholesale requesting a free shipping return label as they have charged my credit card. eBay has no record of my guest purchase, so I cannot process a return. I buy many items on eBay and would appreciate your help in resolving this issue. Thank you, RORY NOCERINI.

I purchased a boat and followed instructions by paying $[redacted].00 in eBay gift cards. I received an email confirming it would be delivered to my house by 8 pm on 4/26/23. Both eBay and the seller kept me informed. However, yesterday morning, they requested another $[redacted].00 for insurance. I promptly provided the payment through eBay gift cards. eBay confirmed receiving the insurance money but as of 12:11 pm the next day, I have not heard any updates on whether the boat has been shipped. I am eagerly waiting for confirmation from the seller or eBay regarding the shipment status.