eBay (UK) Customer Service Issues

Order ID: 04-09[redacted]5 (Sales record [redacted]). I placed this order on August 26th, and the items were delivered from Cleantec on Saturday, September 3rd. I am experiencing an issue with one of the products, specifically the Marolex Industry Ergo Viton [redacted]. The base of the bottle has 4 corners, and when placed on a flat surface, one corner does not touch the surface, causing the bottle to rock. I have reached out to Cleantec via email and messages, and they are requesting me to cover the return postage as they do not consider this a fault. I have highlighted that the other 3 bottles from the same order, including the Marolex [redacted], do not have this issue as they sit level. I am expecting Cleantec to replace the faulty bottle at no extra cost. If this is not resolved, I would like to return the entire order for a full refund. Thank you. - Zenon K.

Subject: Urgent Issue: Returns Label Not Received Dear eBay Customer Service, I hope you can assist me as soon as possible. I had contacted support regarding an item I received on August 23rd that did not match the color displayed. A returns label was to be provided by August 26th, but I have yet to receive it. I am in urgent need of returning this item by September 7th, but without the label, I am unable to do so. The case number for this issue is [redacted]. The order details are as follows: Order Number: 24-09[redacted]30, Item Number: [redacted]67, Item Price: £12.95, Seller: freethetan8, Tracking Number: 050A055ADEC. Additionally, I encountered technical difficulties trying to print the label for several days. I haven't been able to get through to a real person despite having relevant information. Please, I desperately need assistance with this matter promptly due to personal circumstances. Thank you for your attention to this matter. Sincerely, Bridget Morris

I purchased some chairs from a seller named Bikeaholics Direct Quattro Sports Ltd and was delighted when my order arrived. However, upon unpacking, I noticed two of the chair's legs had marks and two rubber ends missing. I promptly contacted the seller to address the issue. Unfortunately, the seller was dismissive, claiming the marks were minor and that I only wanted a refund because the chairs didn't fit my table. Their response was quite rude. I paid £[redacted].99 for these chairs, and I believe any customer would react the same way if they received items with imperfections. Due to the seller's poor customer service, I am now requesting a refund from this company.

I bought a used tripod for £12 in June from the seller. Despite no delivery, I reached out in August. The seller mentioned a missing FM code delaying collection. They apologized but offered no solution or refund, seeming indifferent and unhelpful. Following further inquiries, I only got a repeated apology message from the seller, showing no effort to fix the issue causing stress. Contacting Ebay customer service has been challenging. It's an ongoing problem known to Ebay. I request a £12 refund and Ebay's intervention. If not resolved, I'll involve consumer services and trading standards. The seller, clare_bluebear, who works at the courier depot, knowingly neglects the delivery process. Their behavior is unacceptable. Contact me at [redacted]. I have records of all correspondences.

I recently posted a coffee maker for sale on eBay without including any selling fees, offering buyers a chance to purchase it directly. When the item sold, the buyer was unexpectedly given a £[redacted] reduction at checkout, although I had originally listed it as fee-free. Despite contacting eBay about the issue and being assured that the fee would be waived as a one-time exception, my account was subsequently restricted, and I received threatening emails about payment recovery. I have been a loyal eBay user for 19 years and am hoping to have the seller fees waived as promised, along with a refund of the £[redacted] reduction given to the buyer. I kindly request for my account to be reinstated as per the verbal agreement made by eBay.

I sold an item with order number 09-08[redacted]0 on August 11th. After prompting the buyer for payment, which was received on the 14th, I shipped the item on August 15th. Assuming everything was fine, today, on September 8th, 24 days later, I was surprised to receive a message from eBay stating that the buyer had not received the item. After contacting Royal Mail with the reference number [redacted]-C152-02B6-F911, I was informed that the item was delivered on August 17th at 12:02. I am concerned as I had no communication from the buyer until today. I have shared the Royal Mail delivery information with the buyer, but have not received a response, which adds to my suspicion that this might be a scam. Your assistance in this unusual situation would be greatly appreciated. Regards, Hanora S.

I am facing difficulties accessing my eBay UK account. When I try to log in, I am prompted with a message stating that I have exceeded the daily login attempts and need to wait 24 hours to try SMS verification again. Over the past few months, every time I log in, I encounter multiple hCaptcha screens where I have to select images to prove I'm not a robot. Subsequently, I have to request a verification code via SMS each time I log in. I have not experienced any security issues with my account, but I am unsure why I keep encountering these verification steps. Recently, I received the mentioned message that has now locked me out of my account for a day. I attempted to seek help through the provided customer service number, but it directed me back to online help, which I cannot access without logging in. I am seeking suggestions or assistance to resolve this issue. Thank you, JT.

I recently purchased a wooden coffee table from a sub seller. The item arrived promptly, which was a good start. However, as I progressed through the assembly, the inferior quality became all too obvious. I have requested a full refund. After I explained that I am unable to put the five photos I took on a SD card to upload for assessment, the seller asked for images. To date, I have only received one email regarding starting a claim on my behalf through eBay to recover the full purchase price.

I recently bought a RangeMaster Elise Dual Fuel Range Cooker in Red with a Nickel Trim 110cm on eBay. After my payment was refunded, the seller messaged me to make the purchase on their new website, www.dmg.today. The seller is dmg.today, and I am saho-[redacted]. The seller, Denis, explained that they don't accept PayPal/Ebay payments due to a 21-day hold and requested payment through their website. I insisted on purchasing through eBay for security reasons. The conversation didn't go smoothly, with the seller implying I should have read the ad properly before buying and later resorted to inappropriate language. It's evident the seller is running a scam by trying to move transactions off eBay. I worry others might fall victim to this. The cooker has been relisted. - Sarah H.

After receiving a disrespectful message from "SCOTMORRISO1" about my Rangers FC signed football listing, he accused me of being a "molester," which is completely unfounded. I have reported this abusive behavior to eBay in accordance with their policies. If no action is taken against "SCOTMORRISO1," I plan to close my eBay account and switch to listing on Amazon instead.

My eBay account got suspended even though I had a [redacted]% feedback history. The issue started when I listed my car for sale. A bidder made an offer which I accepted, but then kept causing delays for a week until I canceled the sale, following eBay's procedures. Despite this, I can't relist the vehicle or pay any fees now, and my account got suspended. This situation has left me feeling frustrated, and I am contemplating permanently closing my eBay account.

I sold an item to a buyer on eBay which unfortunately got damaged before I could send it. I informed the buyer, canceled the order, and issued a refund. However, eBay still deducted fees from the refund amount for reasons I am unsure of. They took £[redacted] in fees and an additional £70, and I would like to understand why this happened and how I can get a full refund. Thanks.

My eBay account, which has a [redacted]% feedback rating, has been suspended unexpectedly. I listed a Mercedes [redacted] CLK for sale but had to cancel the sale due to non-payment by the buyer. Despite the cancellation, the item was not relisted on the platform. I am unable to pay my bill currently, which has led to the suspension of my account. I urge eBay to adhere to their rules and relist my item, as well as reinstate my account without any penalties. If this issue is not resolved promptly, I will have no choice but to close my account permanently.

Hello, I recently sold a pair of sneakers through global shipping to Germany with order ID 18-09[redacted]4, and the buyer is maxtasy85. The customer has received the item but claims they are not as described. Despite my disagreement and belief that the buyer had unrealistic expectations regarding the condition of the sneakers, I offered either a partial refund or the return of the item. I am facing challenges with the return label system in Germany due to the international shipment. I believe the buyer may have changed their mind because the sneakers were sent in the described condition. However, I am now losing out on a sale and struggling with the complexity of an international return process. How can I effectively address this issue and provide good customer service in this situation?

Subject: Urgent: Unauthorized Transactions on Former Employer's Account I, Steven Guy, am bringing to your attention troubling events regarding unauthorized transactions on the Your Local Tech Store (YLTS) account that I managed during my employment in September [redacted]. Despite my departure, I recently discovered fraudulent use of the account resulting in a debt of £[redacted], leading to collections agencies pursuing me. Efforts to rectify the situation by accessing the YLTS Ebay page for resolution have been thwarted due to altered login credentials. During my tenure, I was responsible for ordering mobile phone parts using the company credit card, which now appears to have been exploited by an unknown party assumingly under my name. I have incurred losses settling these debts and am elaborating that I have no current affiliation with YLTS Ltd or Your Local Tech Store. Seeking legal counsel is imminent. Your prompt attention to this issue is appreciated, and I invite contact through my email [redacted] or phone [redacted]9. Sincerely, Steven Guy

Hello, I placed an order for a swing set from Niclimbingframesandaccs on August 28, [redacted]. My order number is 19-09[redacted]4. Despite having a tracking number for express freight - [redacted]89, my item has not arrived yet. I reached out to eBay on September 8, [redacted], after sending several messages to the company without any responses. After multiple attempts, I managed to speak with a lady from the company who claimed the freight company had picked up the item, which contradicted what I was told by the freight company. Disappointingly, the lady abruptly ended the call. The company continues to sell on eBay and their website, while I am left out of pocket for almost £[redacted] with no resolution in sight. I am concerned about the delay affecting my grandkids' enjoyment and also wonder if I will receive a refund. Please assist in investigating this matter. Thank you, Alan.

I recently received an email from eBay confirming my purchase of a top-of-the-range Technics 5-piece digital MIDI hi-fi music sound system with an order number of 26-09[redacted]0 and a total price of £[redacted] including postage and packaging. The delivery date was confirmed for my address at [redacted] Testerton Walk, Lancaster West Estate, London, W11 1WQ. However, the delivery date has passed, and I have not yet received my item. I purchased it from a company named Conquistador through eBay. Despite the email confirmation indicating that the order status is paid, I can't find any tracking information. I would appreciate assistance in locating my item and receiving updates on its delivery. Please, contact me at your earliest convenience. Thank you. M. John-Baptiste.

Dear Sir/Madam, I am a customer of eBay UK. On May 24, [redacted], I made a purchase for board books from seller "the-big-clearout-[redacted]" (Item number: [redacted]95; Order number: 22-08[redacted]6). The delivery was due by June 3, [redacted]. However, the item has yet to be received, as of August 28, [redacted]. After initial communication with the seller on June 11, where they mentioned delays due to COVID-19 isolation, all subsequent attempts to reach them have been unsuccessful. eBay closed my missing item request and my return request also faced challenges. As a student on a tight budget, I am disappointed by this experience and seek your assistance in resolving this matter. Regards, Dhruv A. Initial Interaction Reference ID: #b422dc3f553245f285432f20cca1d82c Seller Interaction Reference ID: #dfc58ab06ddb4ca68d78a[redacted]df93#

Hello, I recently received a used item that was advertised as new but arrived in a very used condition. The seller does not offer returns. I paid 80% of the price of a new item, believing it was never used. However, the earphones are visibly worn, dirty, and even had earwax inside. The charging dock also appears heavily used. This has been a disappointing experience and the battery is not functioning at full capacity, indicating previous use. I have taken pictures as evidence. Thank you. Wawrzyniec Ostrowski (ebay: majuszka)

Dear Community Members, I am Georgios, and I recently filed a case on eBay regarding a missing laptop. The seller has been uncooperative and is shirking their responsibilities. According to eBay's delivery information, the laptop was supposedly signed for and delivered to the household, but this did not happen. When I requested proof of delivery, the seller only provided a photo of the parcel left on the front doorstep, with no signature. The item was never received by anyone. These delivery practices are unacceptable. The seller opted for a cheap delivery service, resulting in the loss of the parcel. The laptop cost nearly [redacted] UK pounds, a substantial amount to lose. I am seeking assistance regarding my case and would appreciate speaking with a representative over the phone. I have documented evidence of the situation and hope for a resolution. Thank you for your support. Best regards, Georgios