eBay (UK) Customer Service Issues

Dear eBay, I am reaching out regarding order number 14-05[redacted]8. The seller refuses to refund me after I paid £[redacted] for what turned out to be a terrible product. I hand-delivered the item back to prevent any claims of non-return, but the order status still shows as not returned. The item is now back up for sale on your platform. I have tried multiple times to contact you through calls and emails with no response. The seller seems to be deceiving buyers, claiming that you are the one responsible for issuing the refund. This is a significant amount of money for me, and I am extremely disappointed as I believed I was purchasing a quality item. Thank you, Kirsty

I purchased a laptop last month, but upon arrival, I noticed several issues with it. A computer expert friend pointed out that the laptop seemed to be tampered with, suggesting it was a "cut and shut" product. The screen was poorly fitted, preventing the laptop from closing properly. In addition, the Windows key was missing, replaced with a different function key. I contacted the seller to return the laptop for a refund. Despite sending it back via recorded delivery on June 30th, the tracking information did not update. I reached out to the seller through another listing, as I couldn't find their details on eBay since I made the purchase as a guest. After some initial denial of selling laptops, they eventually acknowledged it. Tracking confirmed the return was received on June 2nd, but the seller is now avoiding my requests for a refund, causing me a lot of stress. I need assistance with this situation.

On July 6, [redacted], I purchased a board game on eBay for $[redacted], which included shipping. The item was a presale and was expected to be delivered between July 30, [redacted], and August 14, [redacted]. When the package didn't arrive, I contacted eBay, and the seller informed me it would be delivered in March [redacted]. Despite eBay stating they couldn't offer a refund due to it being past their 30-day money-back guarantee, I continued to try to reach the seller. Finally, on April 3, [redacted], an eBay customer service advisor connected me with the seller. The seller cited COVID-related production delays and couldn't provide a definite delivery date. Feeling anxious and frustrated about the $[redacted] I spent, I am now seeking a way to contact the seller directly for a refund. Despite reaching out to customer service via email, I received unhelpful responses that failed to address my concerns.

I purchased an international item that arrived different than described. The seller agreed to a refund but has not provided a return label. According to eBay's policies, the seller is responsible for this step. I have tried communicating with the seller, but they are no longer responding. I am unable to find the option to generate a return label on the platform. Despite initiating the return process, I am stuck and unable to proceed. eBay specifies that I have until July 22nd to return the item. Any assistance is appreciated.

I sold a coach to someone, but it did not arrive. The person asked for a refund as instructed, which I promptly did. Surprisingly, the package appeared yesterday, and now the man wants to keep it without paying. He seems confused about how to proceed with refunding my money. The sale of the Graham Farish Coach [redacted]-230B took place on June 25th. I received an email from him stating he intends to keep the coach. I would appreciate any assistance in recovering my money. Thank you.

I purchased a Sareer memory mattress from Westfield, but it looks nothing like the picture. Instead of soft memory foam, it resembles a large bath sponge. I visited a shop where I saw a Sareer mattress that actually looked like soft memory foam. Despite the discrepancy, the seller only offered an invalid postage label when I reached out for a refund. Even though they assured me of a refund this week, I am frustrated because they haven't followed through. Repeatedly messaging them has only resulted in them saying they would arrange a collection twice. Disappointed with the mix-up, they claimed the mattress was soft-medium when advertised, but it arrived labeled as medium-firm. Their offer of a different mattress doesn't solve the issue, and I simply want my money refunded and the inaccurate mattress taken back. The seller is Westfield 1. I urge anyone dealing with them to demand the refund and mattress return on my behalf.

Dear Mr. Nicol, I need to address some important points regarding our transaction for the Fellowes Shredder. 1. You purchased the shredder from me for £21 but have not paid the required £6.48 for postage. 2. The shredder will only be sent to you once the postage fee of £6.48 is paid. 3. It seems you have acquired another shredder from a different seller, but I cannot release the shredder until the postage fee is settled. 4. I am disappointed with how this transaction has unfolded and urge you to pay the postage fee promptly. 5. If the postage fee is not paid, I may donate the shredder to charity. 6. Your cooperation in resolving this matter is appreciated. If you require assistance, please seek help. Regards, BLW8546

I am located in Canada and I am selling items on EBAY for my daughter in the UK. The items are located in the UK and need to be picked up there. The issue we are facing is that my EBAY account is linked to my Paypal account, causing the funds from her sales to be deposited in Canadian Dollars. We need the funds from the EBAY sales in Pound Sterling to be sent to her Paypal account in the UK. Can you provide assistance? Thank you, Linda.

Yesterday, I came across a stunning red Rosenthal serving plate in the ceramic/pottery section and proceeded to place an order. However, it seems the seller, possibly located in Germany, rejected my order. I was prompted to update my address and resubmit, but the issue persisted. I suspect the problem may be related to postage costs. Could you confirm the revised postage cost? Recently, the website language changed from English to Italian and then to Spanish, causing confusion, as I prefer English. Additionally, my password is constantly flagged as incorrect, prompting frequent changes as per ebay's request, leading to further confusion. I've encountered issues with past orders, including one from China with substandard plates and another where the delivery address showed a friend's location in Scotland instead of mine in Spain. Despite multiple attempts to remove the friend's details, they still appear. Kindly remove Marina B.'s name and address from the delivery section. I intend to retry ordering the Rosenthal red dish. Furthermore, I successfully ordered a leaf-shaped red dish yesterday, which is set to be shipped from England and delivered by the end of this month.

I purchased a perfume bottle for £31 from a seller, but I have not received it. I contacted the seller, who provided me with proof of posting via 2nd class Royal Mail. I suggested she fill out a form at the post office with the receipt to claim a refund. After opening a dispute on eBay and receiving advice to contact Royal Mail, the seller has not responded to my suggestions. While looking at the seller's profile, it seems eBay may have rejected my negative feedback, ruling the case in the seller's favor. I am unable to contact the seller directly and request the receipt to resolve the issue independently. Would you kindly inquire with her on my behalf? Regards, Sandy [redacted].

I bought an office chair from an eBay seller. When I opened the package, I found that several parts were damaged, and the quality was poor. Despite claiming to be a UK seller, the item was in Chinese packaging. The seller initially offered £10 as compensation, but I just want a refund. They agreed to a refund if I returned the item, but they haven't provided a way for me to do so. The only option given was to take it to the post office, which is too heavy for me, so I requested their courier service. Due to being a carer for a vulnerable person and the COVID-19 pandemic, I cannot go out. The seller keeps offering compensation instead of facilitating the return for a refund. I need assistance, please help.

Hello, Buyer johanna2804 purchased 8 sets of napkins from our shop. She contacted me two weeks ago to report that one set was missing. I have checked our monitoring system since that day and all sets have been sent to her. We always verify this information when contacted by a buyer, apologize, and send a replacement. We asked for a photo or if she might have received a different set instead of the missing one, but we have not received a response in 2 weeks. Today, she messaged us stating she is disappointed and left negative feedback. Without a dialogue with the buyer, we are unable to resolve the issue. We believe the feedback is unjust, especially considering the effort we have put into keeping our team together. Thank you, Kay.

Hello, I recently purchased a pair of Oakley Frogskins sunglasses with item number [redacted]36 on July 5th. Unfortunately, upon receiving the item, I discovered that the sunglasses are not authentic. I paid £75 for them and had them verified at a store, confirming they are fake. I have initiated a case against the seller, finlamorga4, who is a new seller compared to my 15 years of buying and selling on eBay. The seller agreed to begin the return process but mentioned that a full refund will not be issued since authenticity was not specified in the listing. I find this situation unfair and deceptive, especially considering the additional £81 spent on postage for a counterfeit item. I have always been a respectful eBay user and seller, and I am hopeful that eBay can intervene before the case resolution deadline of July 19th due to the item being eligible for a money-back guarantee. Thank you for your assistance. Best regards, Jakob

Username: vidas46 Email: [redacted] On 12/05/[redacted], I purchased a NEW Global Xiaomi Redmi Note 8T NFC 6.3" Snapdragon [redacted] Octa Core 4G LTE B20. Unfortunately, the device was faulty. After facing delays in receiving a prepaid return postage slip from the seller, I involved eBay to assist. Eventually, an agreement was reached for the return, and I initiated a return case. The seller provided a return postage slip, but it couldn't be scanned by the post office. Despite my communication with the seller about this issue, only £3.90 was offered through PayPal for postage. Accidentally, I closed the case. I then sent the item back with tracked postage, which the seller received. However, the seller mentioned that a refund could only be processed through an eBay return case to avoid losing fees. Now, I need assistance in reopening the return case to receive my £[redacted] refund to my bank account.

Subject: Request for Feedback Removal To Whom It May Concern, I am writing to address the negative feedback left by the buyer, Julia Standen, regarding item No. [redacted]07. We have attached three documents for your reference. 1. A record of our offer for free customization and postage due to sizing issues mentioned on July 4th. 2. A copy of the letter provided by Ms. Standen outlining the handling fee discussion. 3. A photo of the item returned without the button kit, a cost we absorbed for restocking. We kindly request a review of the provided information and the removal of the feedback. Our goal is to maintain our high customer satisfaction rate. Please confirm its removal promptly via email. Thank you for your attention to this matter. Sincerely, AM Cotton Lane

I am an elderly and disabled individual currently self-isolating. I have been receiving unordered items and bills for things I did not purchase on eBay. When attempting to confirm my address, I am unable to do so due to a menu box issue. This situation is causing me distress as I cannot afford these expenses. I suspect my account may be compromised or there is a serious problem with eBay. I have tried contacting eBay customer service in the UK via phone without success. They redirected me to email them, but I need urgent assistance. More unwanted items keep appearing in my account.

I purchased a dining table and bench set on July 7th. When I opened the package, I noticed damage to the table. I have contacted eBay multiple times regarding this issue and sent a photo of the damage as requested. However, they informed me they received the email but not the photo. I have mentioned in my emails that I don't have access to a printer for return labels, which they said would be sent but I have not received them yet. Additionally, they mentioned arranging a collection a few days ago, but I need the return labels for proof. As a person with disabilities, I am unable to lift the items, which I also mentioned in my emails. I feel stuck in resolving this matter and am also concerned about my refund. I hope to receive a response soon. Thank you, I look forward to hearing from someone.

Hi, I'm reaching out because I sold an item on eBay UK and I'm still waiting for the payment to come through. The buyer appears to have made the payment, but it's pending with PayPal. They have asked me to ship the item and provide a tracking number for safety reasons. The buyer, Jenifer Kodi, seems trustworthy according to eBay and PayPal. I just wanted to confirm that this process is legitimate before I proceed with shipping the item to the given address in France. The email references the transaction and provides assurance that once the item is shipped, the payment will be credited to my PayPal account promptly. If anyone has experienced a similar situation or has advice, I would appreciate your input. Thank you.

I believe I am being overcharged for my monthly selling and listing fees. As a private seller, I should only be paying the basic fees. It appears I am also being charged extra promotion fees regardless of my actual sales each month. Despite contacting customer service twice, no action has been taken to resolve this issue. The first representative assured me that I would no longer be charged the extra fees, but I am still seeing them on my bill. In June, another representative mentioned that nothing could be done since I had already "signed up". I am willing to close my account and switch to Amazon where fees are transparent if this matter is not resolved promptly. I request the additional fees to be removed, and the charged amount to be refunded. Please address this concern before I proceed to close my account and inform the headquarters in the US via email. Thank you. Kind Regards, raymc05

I purchased a CCTV security camera recorder system from Sunlight 18 on 25/01/[redacted]. Unfortunately, the monitor on the system is not working. I contacted the seller for a replacement, but they mentioned they no longer work with the company providing the system. They offered a £20 refund, which is lower than the £58.99 cost for a replacement with similar specifications that I found. They counter offered £30, citing it has been almost 6 months since my purchase. I am dissatisfied as I believed electrical items should have a 12-month warranty unless otherwise stated. I am a pensioner who bought the system for added home security, and I am losing time in our email exchanges. Your help with this issue would be greatly appreciated. Thank you, Mr. G Hastings.